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Windows 7 is genuine but won't validate

    السؤال

  • I have Windows 7 Ultimate 64 bits installed on my machine. Some statistical software package that worked with XP no longer works properly under Windows 7, so I wanted to download XP mode. During this process, though, the validation process fails. I have tried it from Firefox, Internet explorer and Opera, and it always fails. I am sure my copy of Windows is genuine, as I purchased my laptop directly from Lenovo through my employer, a large university.

     

    I woudl also like to add that, unlike what is suggested on your webpage, after failing validation i am NOT "directed to a customized Web page with details about what caused the failure and recommendations for how to fix the problem." I am directed to a page that simply says I failed validation, and that's it.

    My copy of Widows already shows as "active" when I check "System" in the control panel.

    I should add that I am not computer literate, so would appreciate a response in plain English.

    Below is the response of the diagnostic test:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PJW6W-9GK29-TMPWP
    Windows Product Key Hash: s96ZjOX/L18svs5JSfzs8eCl/m0=
    Windows Product ID: 00426-OEM-8992662-00537
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5A21B3E9-CCD5-44A8-8A4A-3B7BD5F1E354}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A21B3E9-CCD5-44A8-8A4A-3B7BD5F1E354}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TMPWP</PKey><PID>00426-OEM-8992662-00537</PID><PIDType>2</PIDType><SID>S-1-5-21-3483091630-2772515129-2972514334</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2516CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>6IET52WW (1.12 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20100216000000.000000+000</Date></BIOS><HWID>F6BA3607018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-6I   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>105812BCC8103D2</Val><Hash>5Hd6zgHYPUSEiE47tEjgvbL7Yok=</Hash><Pid>54186-641-7617696-17805</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600537-02-1033-7600.0000-0962010
    Installation ID: 017826907451694113716905773992703645513441732173400201
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TMPWP
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 22/10/2010 23:32:17

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:5:2010 08:27
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEA6GFWABU/Ht50rgz+svB39gbuor6Ub6LhXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-6I  
      FACP            LENOVO        TP-6I  
      HPET            LENOVO        TP-6I  
      BOOT            LENOVO        TP-6I  
      MCFG            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      ECDT            LENOVO        TP-6I  
      ASF!            LENOVO        TP-6I  
      SLIC            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      TCPA            PTL         CRESTLN
      SSDT            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  
      SSDT            LENOVO        TP-6I  

    Any help much appreciated.

    Best wishes

    Paola

     

    15/ذو القعدة/1431 08:38 ص

الإجابات

  • I have Windows 7 Ultimate 64 bits installed on my machine. Some statistical software package that worked with XP no longer works properly under Windows 7, so I wanted to download XP mode. During this process, though, the validation process fails. I have tried it from Firefox, Internet explorer and Opera, and it always fails. I am sure my copy of Windows is genuine, as I purchased my laptop directly from Lenovo through my employer, a large university.

     

    I woudl also like to add that, unlike what is suggested on your webpage, after failing validation i am NOT "directed to a customized Web page with details about what caused the failure and recommendations for how to fix the problem." I am directed to a page that simply says I failed validation, and that's it.

    My copy of Widows already shows as "active" when I check "System" in the control panel.

    I should add that I am not computer literate, so would appreciate a response in plain English.

    Below is the response of the diagnostic test:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PJW6W-9GK29-TMPWP
    Windows Product Key Hash: s96ZjOX/L18svs5JSfzs8eCl/m0=
    Windows Product ID: 00426-OEM-8992662-00537
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2


    The problem here is that the server and computer are unable to make a proper connection - possibly because of an over-zealous security setting somewhere along the way.
    Your system time for the problem appears to be in error - you are set to GMT, and the error (if I'm reading it right) occurred at 23:32 last night - is that when you last attempted validation? If not, then please check your clock, and reset it to the correct time, then try validation again.
     
    If you are behind a router, try disabling your Windows firewall (or third-party firewall) and attempting Validation again (don't forget to re-enable it afterwards!)
     
    If that fails, then go to the Validation Diagnostics page
    and see if the tools there can help diagnose the problem
    Your
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • تم وضع علامة كإجابة بواسطة David. FModerator 17/ذو القعدة/1431 09:48 م
    15/ذو القعدة/1431 08:59 ص
    المشرف

جميع الردود

  • I have Windows 7 Ultimate 64 bits installed on my machine. Some statistical software package that worked with XP no longer works properly under Windows 7, so I wanted to download XP mode. During this process, though, the validation process fails. I have tried it from Firefox, Internet explorer and Opera, and it always fails. I am sure my copy of Windows is genuine, as I purchased my laptop directly from Lenovo through my employer, a large university.

     

    I woudl also like to add that, unlike what is suggested on your webpage, after failing validation i am NOT "directed to a customized Web page with details about what caused the failure and recommendations for how to fix the problem." I am directed to a page that simply says I failed validation, and that's it.

    My copy of Widows already shows as "active" when I check "System" in the control panel.

    I should add that I am not computer literate, so would appreciate a response in plain English.

    Below is the response of the diagnostic test:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PJW6W-9GK29-TMPWP
    Windows Product Key Hash: s96ZjOX/L18svs5JSfzs8eCl/m0=
    Windows Product ID: 00426-OEM-8992662-00537
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2


    The problem here is that the server and computer are unable to make a proper connection - possibly because of an over-zealous security setting somewhere along the way.
    Your system time for the problem appears to be in error - you are set to GMT, and the error (if I'm reading it right) occurred at 23:32 last night - is that when you last attempted validation? If not, then please check your clock, and reset it to the correct time, then try validation again.
     
    If you are behind a router, try disabling your Windows firewall (or third-party firewall) and attempting Validation again (don't forget to re-enable it afterwards!)
     
    If that fails, then go to the Validation Diagnostics page
    and see if the tools there can help diagnose the problem
    Your
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • تم وضع علامة كإجابة بواسطة David. FModerator 17/ذو القعدة/1431 09:48 م
    15/ذو القعدة/1431 08:59 ص
    المشرف
  • Hi Noel,

    many thanks for this - yes, i did try validation last night, and run the diagnostic last night - the time is indeed correct.

    Do you reckon things might be easier if I used my VPN client, or worse?

    Also, I have also mcafee antivirus, should I disable that one, too?

     

    many many thanks for your help, you are the first sane voice in 24 hours :)

    paola

     

    15/ذو القعدة/1431 09:11 ص
  • Noel,

    thank you ever so much: I disabled both windows firewall and mcafee, logged onto my university VPN, and... SUCCESS!

    You really made my day, and saved my laptop from being smashed :)

    Have a good day,

    paola

     

    15/ذو القعدة/1431 09:24 ص
  • Noel,

    thank you ever so much: I disabled both windows firewall and mcafee, logged onto my university VPN, and... SUCCESS!

    You really made my day, and saved my laptop from being smashed :)

    Have a good day,

    paola

     


    Glad it worked for you!
    good luck (and see if you can work out what setting on the firewall or AV caused the problem - let us know if you do!)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    15/ذو القعدة/1431 10:10 ص
    المشرف