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Legitimate Windows 7 says it isn't

Answered Legitimate Windows 7 says it isn't

  • 03/جمادى الأولى/1431 01:19 م
     
     
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    Good day:

    I bought a HP Pavillion dv4 2045dx which of course has a legitimate version of Windows 7 64bits, but since a few days from now, it keeps saying it is not legitimate. I bought it in Mexico and the laptop is imported. The vendor installs a spanish language component, but tells me that they actually don't reinstall windows, it's supposed to be the exact same legitimate version with the language package, and the license number and hologram are actually there at the base of the computer, and they told me to contact Microsoft if the problem persisted. I went to microsoft's validating site and it says is not legitimate, so I run the diagnosis tool you mentioned in the forum and I pasted the data below. Could it be that since the language package is installed, the tool is saying there's a mismatch with some files because the language is different? I'm really concerned here, because I wouldn't like to reinstall Windows to solve the problem, specially because I believe it would be installed in english again, and I have no problem using an english version of Windows, but my wife does, please help.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {5BF1536A-4F08-4338-9CFF-627234821DFC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\es-ES\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\es-ES\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\es-ES\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5BF1536A-4F08-4338-9CFF-627234821DFC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3796821574-1307503623-1684512904</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20091026000000.000000+000</Date></BIOS><HWID>24B93607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.1.7600.16385

    Nombre: Windows(R) 7, HomePremium edition
    Descripción: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Id. de activación: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 00359-00178-926-800010-02-1033-7600.0000-3282009
    Id. de instalación: 014962567911983711123140409630833543133795044556574921
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=88338
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=88339
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=88341
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=88340
    Clave de producto parcial: 3Q6C9
    Estado de la licencia: con licencia
    Recuento de rearmado de Windows restante: 1
    Hora de confianza: 4/17/2010 8:01:43 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 4:17:2010 07:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: NgAAAAIAAgABAAEAAgACAAAAAgABAAEA6GHwvOEETjQeeVT5eib8S96Ije/qRZh+OrWSDBh5

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      REPLEY 
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     PowerNow

     

     

جميع الردود

  • 03/جمادى الأولى/1431 02:01 م
     
     
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    Hi,

    I believe the problem has to do with the language pack the shop installed. The only version of windows that natively supports language packs is ultimate but there are programs such as Vistalizator that allow the use of language packs, however it alters certain files or replaces them with those from other versions and the software protection platform and the WAT update rejects the changes. I suggest you take the computer back to the shop and have them fix it.

    Alternatively you can try uninstalling vistalizator, then run sfc /scannow. After doing those two things, reboot and go to www.microsoft.com/genuine and attempt to validate. Submit a new report after doing the above steps and let us know if you are getting notification.

     

     

    • تم التحرير بواسطة Carl Stephens 04/جمادى الأولى/1431 12:44 ص
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  • 04/جمادى الأولى/1431 12:30 ص
     
     
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    The problem is sppcomapi.dll
    icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F try this and go to www.microsoft.com/genuine and attempt to validate
     
  • 05/جمادى الأولى/1431 04:53 م
     
     
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    The problem is sppcomapi.dll
    icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F try this and go to www.microsoft.com/genuine and attempt to validate


    I have a similar issue,  DELL system that had Vista business on it, Upgraded to Windows 7 using MSDN MS Partner Win7-Enterprise DVD (company I work for is MS Gold level partner, benefits of which include Win7 upgrades to a substantial number of systems) 

    That system (my workstation) is now giving me the "Update Installation Failed  error 0x80070002 error.

    Tried the solution you proposed above, opening a CMD window using 'run as administrator' and when I issued the command

    icacls C:\Windows\system32\sppcomapi.dll /grant *S-1-1-0:F

    I get an error message that 'Access is denied.' and it fails to process the file..  Being as I'm an Admin on the box, running the command as admin, I'm not entirely sure what more can be done to allow myself access to process that file.

    Any other ideas?  gonna be pretty @#$% annoying if this darn 'genuine' check see's my 100% legal upgrade as if it was a pirated copy and starts turning off functionality

    --Chuck
     
  • 05/جمادى الأولى/1431 04:59 م
     
     
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    Hello Chuck vdL,

    If ""Update Installation Failed  error 0x80070002 error" refers to Windows Update, you're in the wrong place.

    Post here for help with Windows Updates:  http://social.answers.microsoft.com/Forums/en-US/vistawu/threads?filter=alltypes

    Or try the WU Solution Center:  http://support.microsoft.com/ph/6527#tab0

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
     
  • 05/جمادى الأولى/1431 08:59 م
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    Alternatively you can try uninstalling vistalizator, then run sfc /scannow. After doing those two things, reboot and go to www.microsoft.com/genuine and attempt to validate. Submit a new report after doing the above steps and let us know if you are getting notification.

    Before uninstalling the Vistalizator, try to reset the language packs back to how it was originally, that should correct the issue.  If that doesn't work (or you don't actually have the Vistalizator program installed), try running the below steps:

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Click the ‘Start’ button

    3)    In the Start Search field, type: System Restore and hit “Enter” keyboard key

    4)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    5)    Click the "Next" button.

    6)    Reboot back into Normal mode

    7)    Vista should no longer be in Reduced Functionality mode

     

     If that doesn't work, try doing a System Scan. The scan will look for bad system files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

     If neither of these sets of steps resolves the issue, my only other suggestions would be to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.

     

    Thank you, 

    Darin MS
    • تم وضع علامة كإجابة بواسطة Darin Smith MSOwner 05/جمادى الأولى/1431 08:59 م
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