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Verrouillé Unable to access any content

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  • 5. dubna 2008 16:05
     
     
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    See my response to RHagman's post - you're definitely not alone.
       
    • 5. dubna 2008 16:55
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      kx1 said:

      I have paid for several courses and now when I click the link to open one and learn something I am told that I need to subscribe. I haven't noticed any improvement for 48 hours.



      Hi kx1--

      Thank you for your feedback. Since our latest launch, this is the first I have heard of this issue occurring for customers.

      A couple things here:
      • Can you try clearing your cache and cookies and attempt to access the courses again.
      • What is the course name or number of where the issue is occurring with?
      • What is the URL where you are experiencing the problem/issue when trying to log in?
      • Can you access any of your courses without a problem?
      • Have you called technical support on this issue and if so who did you call?


      Thanks!
      Alicia

      Program Manager, Sustained Engineering Team
         
      • 5. dubna 2008 19:31
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        kx1 said:

        I have tried all that you have suggested. I have contacted technical support and have replied with the appropriate information (text and screenshots).

        This is a recent problem and it is frustrating.

        Paul Minerva



        Thanks Paul- I have been able to reproduce this issue and have logged an issue with our product team. The issue is being investigated.

        I'll post an update as soon as have more information.

        Thanks-
        Alicia
        Program Manager, Sustained Engineering Team
           
        • 7. dubna 2008 23:54
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          kx1 said:

          I have tried all that you have suggested. I have contacted technical support and have replied with the appropriate information (text and screenshots).

          This is a recent problem and it is frustrating.

          Paul Minerva



          Hi Paul-

          We have resolved our production issues.  Please attempt to access your learning courses and let me know if you see further issues.

          Thanks-
          Alicia
          Program Manager, Sustained Engineering Team