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CRM 2011:Unable to get value of the property 'entity': object is null or undefined - Outlook Client Only

Unanswered CRM 2011:Unable to get value of the property 'entity': object is null or undefined - Outlook Client Only

  • 21. prosince 2011 17:30
     
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    I have a situation where an error only occurs when using the CRM Outlook client.  This is specifically in the area of Cases.

    If I open an existing case record, then click on any of the navigation items, when I close the form, I get the following error: "Unable to get value of the property 'entity': object is null or undefined".

    I do not have this same issue when I access the same record through the browser.

    The case entity does have a couple of custom icons in the ribbon and some light onload code as well...but that's it.

    I'm stumped as to where to begin to figure this one out.  Below is the whole error block:

    <CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get value of the property 'entity': object is null or undefined</Message>
   <Line>1</Line>
   <URL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</URL>
   <PageURL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</PageURL>
   <Function></Function>
   <CallStack>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; .NET4.0C; .NET4.0E; MS-RTC EA 2; MS-RTC LM 8; Microsoft Outlook 14.0.5130)</BrowserUserAgent>
   <BrowserLanguage>en-us</BrowserLanguage>
   <SystemLanguage>en-us</SystemLanguage>
   <UserLanguage>en-us</UserLanguage>
   <ScreenResolution>1920x1200</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2011-12-21T10:29:48</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>1033</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{483E7BB4-4748-4878-8B33-17602A655356}</OrgID>
    <UserID>{2EF31D7F-94B4-E011-B784-00155D010429}</UserID>
    <CRMVersion>5.0.9688.1533</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get value of the property 'entity': object is null or undefined</Message>
   <Line>1</Line>
   <URL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</URL>
   <PageURL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</PageURL>
   <Function></Function>
   <CallStack>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; .NET4.0C; .NET4.0E; MS-RTC EA 2; MS-RTC LM 8; Microsoft Outlook 14.0.5130)</BrowserUserAgent>
   <BrowserLanguage>en-us</BrowserLanguage>
   <SystemLanguage>en-us</SystemLanguage>
   <UserLanguage>en-us</UserLanguage>
   <ScreenResolution>1920x1200</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2011-12-21T10:29:50</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>1033</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{483E7BB4-4748-4878-8B33-17602A655356}</OrgID>
    <UserID>{2EF31D7F-94B4-E011-B784-00155D010429}</UserID>
    <CRMVersion>5.0.9688.1533</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

<CrmScriptErrorReport>
  <ReportVersion>1.0</ReportVersion>
  <ScriptErrorDetails>
   <Message>Unable to get value of the property 'entity': object is null or undefined</Message>
   <Line>1</Line>
   <URL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</URL>
   <PageURL>/main.aspx?etc=112&extraqs=%3fetc%3d112%26id%3d%257b13CF5FA1-4C2B-E111-9E86-00155D01042C%257d&pagetype=entityrecord</PageURL>
   <Function></Function>
   <CallStack>
   </CallStack>
  </ScriptErrorDetails>
  <ClientInformation>
   <BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDR; .NET4.0C; .NET4.0E; MS-RTC EA 2; MS-RTC LM 8; Microsoft Outlook 14.0.5130)</BrowserUserAgent>
   <BrowserLanguage>en-us</BrowserLanguage>
   <SystemLanguage>en-us</SystemLanguage>
   <UserLanguage>en-us</UserLanguage>
   <ScreenResolution>1920x1200</ScreenResolution>
   <ClientName>Outlook Laptop - Online</ClientName>
   <ClientTime>2011-12-21T10:29:51</ClientTime>
  </ClientInformation>
  <ServerInformation>
    <OrgLanguage>1033</OrgLanguage>
    <OrgCulture>1033</OrgCulture>
    <UserLanguage>1033</UserLanguage>
    <UserCulture>1033</UserCulture>
    <OrgID>{483E7BB4-4748-4878-8B33-17602A655356}</OrgID>
    <UserID>{2EF31D7F-94B4-E011-B784-00155D010429}</UserID>
    <CRMVersion>5.0.9688.1533</CRMVersion>
  </ServerInformation>
</CrmScriptErrorReport>

    Any thoughts on where I should begin?

    Thanks in advance!

    Richard

     

    Richard Weck Harris Technology
     

Všechny reakce

  • 21. prosince 2011 18:56
     
     
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    Hi,

    Recently I had some "Funnies" where my forms would misbehave. It was all due to the On Load JavaScript. I was wondering could you disable all your JavaScript on case and test if you still get the same issue? When we can completely rule that out!

    Kind Regards

    My MSCRM Blog / Website
    Follow me on Twitter
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  • 21. prosince 2011 19:09
     
     
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    Hi David,

    I left the scripts attached to the case form, but I went and disabled every place there was an event that called the script.  I still seem to get the error though.

    I am wondering if it has to do with the custom ribbon?  But why would it work with the browser client...but not Outlook?

    Thanks again!

    Richard

    Richard Weck Harris Technology
     
  • 21. prosince 2011 19:15
     
     
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    It could be, as far as I know there are setting where you can just target, Outlook client, offline client or web form! Maybe try pointing Eriks Visual Ribbon Editor at your organisation within CRM and have a butchers at the display and action rules?

    You can download the beast from http://crmvisualribbonedit.codeplex.com/ if your interested.

    Kind Regards

    My MSCRM Blog / Website
    Follow me on Twitter
    Follow me on LinkedIn
     
  • 2. května 2012 8:59
     
     
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    Richard, did you find a solution?

    I got a similar problem with Sales Orders!

    Regards,

    René

    CRM Consultant

     
  • 5. prosince 2012 14:03
     
     
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    Richard or René,

    Did you find the cause of this error or a workaround/solution? I have it too, but mine occurs on line 84.

    Kind regards,

    Maarten