3. května 2012 19:26
I've been installing and configuring the CRM Outlook toolbar on many of our employees machines. All the downloads and configurations went smooth, but for some users when they click on the add in tab in Outlook, all the CRM buttons are greyed out. I disabled some other add-ins and tried some other basic hot fixes like clearning cache, turning off pop up blockers, etc. But still no resolution.
Like I said this only happens with a random number of users. Every article I've read says that reconfiguring the toolbar fixes the issue, but it doesn't. Does anyone have a solution to this problem that hasn't already been mentioned? Is there a setting in Outlook that can be turned off?
4. května 2012 0:21
I am assuming everyone is having the same outlook version.
1) Try repairing Microsoft office for those users and see whether this resolves the problem.
2) Go to file > options > addins to remove and manage your add-ins and other settings.
3) Do those users have the same rollup of CRM installed as is installed for the CRM Server. If not then update their rollups to make it sync with the server rollup.
Also try installing the latest CRM 4 rollup (if not already done so).
4) The only other thing I can think of is to re-install the outlook for those users.
I hope this helps. If my response answered your question, please mark the response as an answer and also vote as helpful.
Ashish Mahajan, CRM Developer, CSG (Melbourne)
My Personal Website: http://www.ashishmahajan.com
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