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deleting case from support queue

Odpovědět deleting case from support queue

  • 6. února 2008 12:05
     
     
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    there is a case in the queue, however, the contact assigned to it has been deleted. when tryin to remove this case from the queue it tells me "i do not have sufficient rights" or that "the information no longer exists". Is there a way to remove this case?

     

    Many thanks in advance.

     

    Nick

     

    Microsoft Dynamics CRM, Great Plains and Sage software & support
    from Avant-Garde Software Solutions London based Microsoft Gold
    Certified Partner

    http://www.avant-gardesoftware.com/

     

Všechny reakce

  • 6. února 2008 17:27
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    There is unsupported way, open SQL server, and delete record from the table.. there is no otehr way.

     

    Regards,

    Imran

     

    http://microsoftcrm3.blogspot.com

     

     

     
  • 6. února 2008 17:44
    Moderátor
     
     Odpovědět
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    Have you tried assigning the case to a different user/queue and/or changing the contact assigned to it.

     

     

     
  • 7. února 2008 0:19
     
     
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    I would open sql and look at the deletion state of the Contact.  Because the contact may not be deleted from the SQL table yet.  If it is still there you can set deletion state code back to 0 and it will show up again. 

     

    But most likely it is gond so I would then find the Case via sql and change the Deletion State Code to 2.  If you change the deletion state code to 2 then the deletion service will clean it up. 

     

    But I would check the rights of the user. Because as mentioned earlier the it might just be rights.  Assign it to the CRM admin and then try to delete if.  If that account can then I would do the deletion service thing.....