I want to run a workflow in case entity.which can automatically assign Workon person and Queue to a perticular case.Whern saving a case , i want this work to be run
i did like this.
step : if (case type:general)
Assign to : Case to "General team"
Create Record : Queue Item , properties: Assigned to General Queue, Workon : Assigned to(Case).
This i am running at Creating and Case entity change .according to this workflow
Queue is creating but Workon is not assigning to a General team.
Pls ahelp me on this
Benarji Sandra-MS Dynamics CRM Developer
Maybe you can try:
Create Record : Queue Item , properties: Assigned to General Queue, Workon :
"General team" (instead of Assigned to(Case)).
however, WorkedOn is usually a user, not a team, so I'm not sure it will even work.
Gonzalo | gonzaloruizcrm.blogspot.com