CRM 2011 Workflow to automatically assign Workon in Queues for Case entity

• 25. července 2012 4:30

   

   
  

  0

  Hi

  I want to run a workflow in case entity.which can automatically assign Workon person and Queue to a perticular case.Whern saving a case , i want this work to be run

  i did like this.

  Workflow:

  step : if (case type:general)

             Assign to : Case to "General team"

             Create Record : Queue Item , properties: Assigned to General Queue,  Workon :    Assigned to(Case).

  This i am running at Creating and Case entity change .according to this workflow

  Queue is creating but Workon is not assigning to a General team.

  Pls ahelp me on this

  regards

  Benarji

      

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  Benarji Sandra-MS Dynamics CRM Developer

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