Bonus Offer not able to get bonus pack rebate access code
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2. ledna 2009 5:31
Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-DRMJK-HM72G-BVBQB
Windows Product Key Hash: 0yjUq67sveq85y16eV3ruLo3SFI=
Windows Product ID: 89583-OEM-7332157-00134
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {18D9ED20-E9C3-4298-8268-FD471B45E7E8}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.69.2
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{18D9ED20-E9C3-4298-8268-FD471B45E7E8}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BVBQB</PKey><PID>89583-OEM-7332157-00134</PID><PIDType>2</PIDType><SID>S-1-5-21-4215029498-230223567-837145557</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N73-AM ACPI BIOS Revision 0302</Version><SMBIOSVersion major="2" minor="5"/><Date>20080926000000.000000+000</Date></BIOS><HWID>6F333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>zreliant</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500134-02-1033-6001.0000-3612008
Installation ID: 002094796164092856709804012960518920831862465620727912
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: BVBQB
License Status: LicensedHWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA6GG8PDbP6qycSOzFxnQY+OYD8vRY50IYrFZMWA==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC zt grp zreliant
FACP zt grp zreliant
HPET zt grp zreliant
MCFG zt grp zreliant
SLIC zt grp zreliant
SSDT zt grp zreliant
Všechny reakce
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2. ledna 2009 18:18Dear UlyAgui,
Thank you for your interest in the Buy Local program. I am not seeing your redemption attempt in our log file. Please try again to redeem the offer, and if you still have problems reply again to this thread.
Thank you,
Jenifer -
2. ledna 2009 19:54I have been trying to get rebate access codes using firefox, and the link from my pc builder takes me to a "site not found" So I tried using Internet explorer and it took me to the site where I can click "Redeem now" but once I do that it goes trough the validation and takes me back to the same page, with no message or error to see or know what is the problem! please Help!
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6. ledna 2009 5:42This is the second reply, and no answer, what is going on? Please help me to solve the problem of not getting the rebate codes, I have tried several times and the same! no codes!!!!!!!!!!
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6. ledna 2009 17:47Dear UlyAgui,
I apologize for the delay in answering. I am researching a problem whereby it seems that our log file is not being updated. In the meantime, so I can address the issue you are having, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here. I will then contact you directly to get this resolved.
Thank you,
Jenifer -
7. ledna 2009 7:15A support request was created with an expected response within 8 bussines hours.
Incident Details Incident title:Problems getting validation for Genuine Advantage OffersSupport request number:1089896264Severity rating:Severity C (Minimum business impact) -
9. ledna 2009 18:29
Hi UlyAgui,
I just checked and it appears that you were able to successfully redeem this offer on January 7th. Is this correct? If not, I will contact you directly once I receive your incident support information.
Thank you,
Jenifer- Označen jako odpověď Carl-SOwner 15. ledna 2009 19:13