Error 0x80070426
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23. února 2012 17:26
In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025-0338
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Všechny reakce
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23. února 2012 17:47Moderátor"L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...
In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOSLicensing Data-->
Software Licensing service is not running.
First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the buttonOnce that’s properly set, Start the service – how long before it appears to stop again?Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.net start slsvcsc qc slsvc
sc queryex slsvc
sc qprivs slsvc
sc qsidtype slsvc
sc sdshow slsvc
copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
24. února 2012 3:30Tried SERVICES.MSC. Was set to Automatic but reset and applied. Then started service. Immediate response is error 0x80070005, access is denied.
Laura Pledger
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24. února 2012 4:29
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.A system error has occurred.
System error 5 has occurred.
Access is denied.
C:\Windows\system32>sc qc slsvc
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\SLsvc.exe
LOAD_ORDER_GROUP : ProfSvc_Group
TAG : 0
DISPLAY_NAME : Software Licensing
DEPENDENCIES : RpcSs
SERVICE_START_NAME : NT AUTHORITY\NetworkServiceC:\Windows\system32>sc queryex slsvc
SERVICE_NAME: slsvc
TYPE : 10 WIN32_OWN_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : -2147024891 (0x80070005)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :C:\Windows\system32>sc qprivs slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
PRIVILEGES : SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeCreateGlobalPrivilege
: SeImpersonatePrivilegeC:\Windows\system32>sc qsidtype slsvc
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: slsvc
SERVICE_SID_TYPE: UNRESTRICTEDC:\Windows\system32>sc sdshow slsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>
Laura Pledger
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24. února 2012 8:53Moderátor
"L Pledger" wrote in message news:4ae7e046-8e2b-4a65-bc25-6e1c119f21c8...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.A system error has occurred.
System error 5 has occurred.
Access is denied.
Laura Pledger
OK – the service looks as if it’s been properly configured.System Error 5 can be caused because the file slsvc.exe has the wrong access permissions – so we’ll check that next (amongst other things)In an Elevated Command Prompt window, please run the following commandsICACLS C:\Windows\System32\slsvc.exe ICACLS C:\Users\Default\AppData\Roaming\Microsoft\SoftwareLicensing /s ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing REG QUERY HKCU\Environment REG QUERY "HKCU\Volatile Environment" REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" REG QUERY HKU\S-1-5-20\Environment /s
Again, copy and paste the whole output to your response – it may point to the source of the problem.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Upravený Noel D PatonMicrosoft Community Contributor, Editor 29. února 2012 8:51
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24. února 2012 11:27
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>ICACLS C:\Windows\System32\slsvc.exe
C:\Windows\System32\slsvc.exe NT SERVICE\TrustedInstaller:(F)
BUILTIN\Administrators:(RX)
NT AUTHORITY\SYSTEM:(RX)
BUILTIN\Users:(RX)Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Users\Default\AppData\Roaming\Microsoft\SoftwareLi
censing /s
Invalid parameter "/s"C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
ming\Microsoft\SoftwareLicensing
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLice
nsing NT AUTHORITY\SYSTEM:(OI)(CI)(F)BUILTIN\Administrators:(OI)(CI)(F)
NT SERVICE\slsvc:(OI)(CI)(R,W,D)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>REG QUERY HKCU\Environment
HKEY_CURRENT_USER\Environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
MOZ_PLUGIN_PATH REG_SZ C:\Program Files\Virtools\3D Life Player;C:\Pro
gram Files\Virtools\3D Life Player\
C:\Windows\system32>REG QUERY "HKCU\Volatile Environment"HKEY_CURRENT_USER\Volatile Environment
LOGONSERVER REG_SZ \\LAURA-PC
USERDOMAIN REG_SZ Laura-PC
USERNAME REG_SZ Laura
USERPROFILE REG_SZ C:\Users\Laura
HOMEPATH REG_SZ \Users\Laura
HOMEDRIVE REG_SZ C:
APPDATA REG_SZ C:\Users\Laura\AppData\Roaming
LOCALAPPDATA REG_SZ C:\Users\Laura\AppData\LocalHKEY_CURRENT_USER\Volatile Environment\1
C:\Windows\system32>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\Session Man
ager\Environment"HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
ComSpec REG_EXPAND_SZ %SystemRoot%\system32\cmd.exe
FP_NO_HOST_CHECK REG_SZ NO
OS REG_SZ Windows_NT
PATHEXT REG_SZ .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE REG_SZ x86
TEMP REG_EXPAND_SZ %SystemRoot%\TEMP
TMP REG_EXPAND_SZ %SystemRoot%\TEMP
USERNAME REG_SZ SYSTEM
windir REG_EXPAND_SZ %SystemRoot%
PROCESSOR_LEVEL REG_SZ 6
PROCESSOR_IDENTIFIER REG_SZ x86 Family 6 Model 15 Stepping 13, Genuine
Intel
PROCESSOR_REVISION REG_SZ 0f0d
NUMBER_OF_PROCESSORS REG_SZ 2
TRACE_FORMAT_SEARCH_PATH REG_EXPAND_SZ \\winseqfe\release\Windows6.0\l
h_sp2rtm\6002.18005.090410-1830\x86fre\symbols.pri\TraceFormat
DFSTRACINGON REG_EXPAND_SZ FALSE
OnlineServices REG_SZ Online Services
Path REG_EXPAND_SZ C:\Program Files\Common Files\Microsoft Shared\Wind
ows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\hp\bin
\Python;C:\Program Files\Windows Live\Shared;%SYSTEMROOT%\System32\WindowsPowerS
hell\v1.0\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\
PCBRAND REG_SZ Presario
PLATFORM REG_SZ HPD
PSModulePath REG_EXPAND_SZ %SystemRoot%\system32\WindowsPowerShell\v1.
0\Modules\
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment /s
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>
Laura Pledger
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24. února 2012 11:43Moderátor"L Pledger" wrote in message news:e21c5162-5ac9-433a-83aa-8a86c5b20b06...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment /s
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>
Laura Pledger
Ahah!It seems that the registry is missing something!Please run the following commands in an Elevated Command prompt – we’ll see how bad it is...REG QUERY HKU\S-1-5-20REG QUERY HKUPost the results(I have to go out now – back later)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
24. února 2012 14:04
Oh please let it be something simple to fix. Fingers crossed
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY HKU\S-1-5-20
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>REG QUERY HKU
HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-21-1938820810-1180724512-1959737532-1000
HKEY_USERS\S-1-5-21-1938820810-1180724512-1959737532-1000_Classes
HKEY_USERS\S-1-5-18C:\Windows\system32>
Laura Pledger
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24. února 2012 18:22Moderátor
Ah - that explains a lot.:(
"C:\Windows\system32>REG QUERY HKU\S-1-5-20
ERROR: The system was unable to find the specified registry key or value."This Key shoudl be present on every installation of Windows.
If the Key is not present, then there *willl* be many problems with the system.
Please start backing up your data to external media - if the changes I propose to add go wrong, the you could end up with a system which will not boot, and is not repairable!
post back once you have created the necessary backups.
(or your other option is to contact WGA support for assistance)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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24. února 2012 19:21That is part of the problem, I have not been able to back up my files. I am not very computer smart. Is there another way to back up besides using the program in Control Panel? Haven't been able to back up since Feb 6, which I did weekly. Also attempted to reinstall Windows Vista (sent to me by Microsoft) but wanted me to uninstall PowerShell which I couldn't find. Bought Windows 7 as suggested by Microsoft but have not attempted because it also wants me to back up. What is WGA support. Thanks again for your help
Laura Pledger
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24. února 2012 19:31Moderátor
The 'classic' backup option is to simply copy the files involved (e.g. the whole of the content of your Documents library) to DVD or external hard drive.
You say that you had been backing up OK until Feb 6?
what was the target destination for the backups?
WGA support...
WGA Support can be found
here-
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
Please let us know if (and how) MS manage to repair the
problem without a repair install of the OS - it would be useful for future
reference!Note that I *think* (if all goes well) that I can get yur system working again relatively quickly - I cannot, however, promise anything (which is why I suggested the backup).
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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24. února 2012 19:52
The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?
Laura Pledger
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24. února 2012 20:06Moderátor"L Pledger" wrote in message news:c49d6a90-fcb7-4018-85d3-88f81b93486e...
The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?
Laura Pledger
Not really, backups are done under the System account (I think) and that account appears to have been removed from your machine, so nothing that account normally deals with is going to work properly.What I propose to do is give you a file which will hopefully regenerate the account to a usable fashion (perhaps completely so).However, there are risks (which is why I suggest a backup to external media) – and even if my ‘fix’ works, then I can’t guarantee that the whole ‘problem’ is solved.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
25. února 2012 8:16Moderátor
"L Pledger" wrote in message news:c49d6a90-fcb7-4018-85d3-88f81b93486e...
The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?
Laura Pledger
I need a little more info before starting anything.....Please run the following commands from an Elevated Command PromptREG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"Also, please open Regedit, and navigate to the following Keys (as you would in Explorer) – right-cick on the Key name, and select Permissions.Please list the permissions on each Key (if the Key is present!)HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList HKEY_USERS HKEY_USERS\S-1-5-20
Thanks.I have been unable to replicate your problem exactly, as I cannot find a way to delete the problem Key completely from my test machine – it may simply be hidden from the Command Prompt window. Using Regedit should allow you to see it if it’s there at all.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Upravený Noel D PatonMicrosoft Community Contributor, Editor 29. února 2012 8:57
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25. února 2012 9:17
Believe this is what you wanted on the first part, working on the second. Sorry I am so slow. A little trial and error navigating folders.
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ %SystemRoot%\ServiceProfiles\NetworkSer
vice
Flags REG_DWORD 0x0
State REG_DWORD 0x0
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
ProfilesDirectory REG_EXPAND_SZ %SystemDrive%\Users
Default REG_EXPAND_SZ %SystemDrive%\Users\Default
Public REG_EXPAND_SZ %SystemDrive%\Users\Public
ProgramData REG_EXPAND_SZ %SystemDrive%\ProgramDataHKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-21-1938820810-1180724512-1959737532-1000C:\Windows\system32>
Laura Pledger
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25. února 2012 9:24Moderátor"L Pledger" wrote in message news:7c6a948e-37b2-4b8a-bf9f-e22abcca25fa...
Believe this is what you wanted on the first part, working on the second. Sorry I am so slow. A little trial and error navigating folders.
C:\Windows\system32>
Laura Pledger
Don’t worry – there is NO hurry, as far as I’m concerned!Good – the data from that part looks OK to me, which means that the problem is hopefully restricted to that one key.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
25. února 2012 9:53
Couldn't figure out if I could copy and paste so here go nothing:
Permission for s-1-5-20
Creator Owner-special permissions
system-full control, read
admin (laura-pc\admin)- full control, read
user (laura-pc\users)- read
Permission for profilelist
creator owner- special permissions
system- full control, read
admin- full control, read
user- read
Permission for HKEY\user
everyone- read
restricted- read
system- full control, read
admin- full control, read
Permission for HKEY\s-1-5-20
no folder, folders for -18, -19, -21
Laura Pledger
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25. února 2012 10:17Moderátor"L Pledger" wrote in message news:9a04e9c6-0e36-472a-831c-8c5c23f77768...
Couldn't figure out if I could copy and paste so here go nothing:
Permission for HKEY\user
everyone- read
restricted- read
system- full control, read
admin- full control, read
Permission for HKEY\s-1-5-20
no folder, folders for -18, -19, -21
Laura Pledger
That’s perfect – thanks.Let’s check that we can do what we need to:-Open an Elevated Command Prompt window, and run the following command...REG ADD HKEY_USERS\S-1-5-20Do you get an error message? (You may be asked to confirm the change, please do so)Hopefully, you’ll get a ‘success’ message.Reboot, and run the following commandREG QUERY HKEY_USERS\S-1-5-20post your results
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
25. února 2012 10:25
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
ERROR: The parameter is incorrect.C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
ERROR: The parameter is incorrect.C:\Windows\system32>
Laura Pledger
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25. února 2012 11:54Moderátor"L Pledger" wrote in message news:9f3cabdf-628e-43f2-844c-9f45bfe59be2...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
ERROR: The parameter is incorrect.C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
ERROR: The parameter is incorrect.C:\Windows\system32>
Laura Pledger
Bother!I’m obviously missing something somewhere.....Back in a bit.....sorry – that got stuck in my outbox :(I have to admit to not being sure what’s going on here – I can’t delete that Key, and you can’t add it :(We have 5 alternatives.1) Try anyway2) Wait for me to try and properly reproduce your problem3) You can try a repair install of Windows.4) See if WGA Support can assist5) The ‘Nuke & Pave’ option – a complete reformat and re-install from the manufacturer’s Recovery systemIf you want to consider option 3, then here’s a good set of instructions - http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=RFor option 4 -WGA Support can be found here-North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America:
http://support.microsoft.com/contactus/?ws=support#tab0
It’s up to you how you feel like proceeding.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
25. února 2012 16:41
If you don't mind I'll stick with option 2. I'm a 57 yr old grandma, more comfortable with changing diapers and washing bottles. I've tried option 4, that's how I got to you. I've tried reinstalling Windows sent to me by Microsoft and an error tells me to uninstall PowerShell which I can't find, I have a new Win 7 I could try but it wants me to have original software for my printer, wireless connection and installed programs (Family Tree Maker) which I can't find since my last clean installation a year ago when I had the problem with IE9. Sorry to be such a bother.
Laura Pledger
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25. února 2012 16:57Moderátor
That's OK - I'm 56 :)
I'm also working a very simlar problem with another person in this forum - so things are prograssing, albeit slower than all of us would like.
As far as PowerShell is concerned, it should be listed in Installed Updates - see here for instructions.....
http://geekzguru.wordpress.com/2008/02/16/howto-uninstall-powershell-10/
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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27. února 2012 20:06Moderátor"Noel D Paton" wrote in message news:5908a88b-8476-41c5-815d-76e63e26e318...
That's OK - I'm 56 :)
I'm also working a very simlar problem with another person in this forum - so things are prograssing, albeit slower than all of us would like.
As far as PowerShell is concerned, it should be listed in Installed Updates - see here for instructions.....
http://geekzguru.wordpress.com/2008/02/16/howto-uninstall-powershell-10/
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
OK_ I think I may have a clue!Please run the following command in an Elevated Command Prompt window....SC SDSHOW PLUGPLAYpost the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
27. února 2012 20:13
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>SC SDSHOW PLUGPLAY
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>
Laura Pledger
-
27. února 2012 20:34Moderátor"L Pledger" wrote in message news:ecde6514-3749-4964-a330-ee01c996380a...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>SC SDSHOW PLUGPLAY
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>
Laura Pledger
The idea was there – but there’s nothing there out of the ordinary.Please open Regedit and locate the HKEY_USERS key itself – right-click on it, and select Properties.Who is the Owner?Who has access rights? what are they?Please run the following commands – perhaps the problem is with another part of the PlugPlay serviceSC QC PLUGPLAYSC QUERYEX PLUGPLAYSC QPRIVS PLUGPLAYSC QSIDTYPE PLUGPLAY(I *will* find the problem if it kills me! – I will *not* be defeated! <g>)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
27. února 2012 21:52
Ok I may not be doing this correct. Regedit, HKEY_USERS key, no Properties but Permission: Everyone- read; Restricted- read; system- full control, read; admin (laura-pc\admin)- full control, read
Now I did find HKEY_USERS/.DEFALUT/permission (again no properties): Creator owner (no name but I did find under "advance setting" current ower "laura-pc\admin") special permissions; system- full control, read; admin (laura-pc\admin)- full control, read; user (laura-pc\users)- read
Laura Pledger
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27. února 2012 21:56
This may kill both of us, but I'm sticking with you. ;-)
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>SC QC PLUGPLAY
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: PLUGPLAY
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k DcomLaunch
LOAD_ORDER_GROUP : PlugPlay
TAG : 0
DISPLAY_NAME : Plug and Play
DEPENDENCIES :
SERVICE_START_NAME : LocalSystemC:\Windows\system32>SC QUERYEX PLUGPLAY
SERVICE_NAME: PLUGPLAY
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 856
FLAGS :C:\Windows\system32>SC QPRIVS PLUGPLAY
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: PLUGPLAY
PRIVILEGES : SeTcbPrivilege
: SeSecurityPrivilege
: SeAssignPrimaryTokenPrivilege
: SeTakeOwnershipPrivilege
: SeLoadDriverPrivilege
: SeBackupPrivilege
: SeRestorePrivilege
: SeImpersonatePrivilege
: SeAuditPrivilege
: SeChangeNotifyPrivilege
: SeUndockPrivilege
: SeDebugPrivilegeC:\Windows\system32>SC QSIDTYPE PLUGPLAY
[SC] QueryServiceConfig2 SUCCESSSERVICE_NAME: PLUGPLAY
SERVICE_SID_TYPE: UNRESTRICTEDC:\Windows\system32>
Laura Pledger
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27. února 2012 21:57Moderátor"L Pledger" wrote in message news:2ad321a6-f056-420e-8008-cbe8a64d9295...
Ok I may not be doing this correct. Regedit, HKEY_USERS key, no Properties but Permission: Everyone- read; Restricted- read; system- full control, read; admin (laura-pc\admin)- full control, read
Laura Pledger
That’s all right – me going word-blind again :)That’s perfect – and exactly what it should be, as far as I can tell.Please run the Commands, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
27. února 2012 23:11Moderátor"L Pledger" wrote in message news:5ae88192-042a-455f-8647-bd1db8547eb5...
This may kill both of us, but I'm sticking with you. ;-)
Laura Pledger
Please run the following commands in an Elevated Command Prompt – post the resultsSC QC NETMANSC QUERYEX NETMANSC SDSHOW NETMAN
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Upravený Noel D PatonMicrosoft Community Contributor, Editor 27. února 2012 23:31 trim and correct ;)
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28. února 2012 3:34
I need to mention that I am getting a "Windows Media Player Network Sharing Service has stopped working." Any correlation between what is going on and the media player?
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>SC QC NETMAN
[SC] QueryServiceConfig SUCCESSSERVICE_NAME: NETMAN
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k LocalSystemNetwo
rkRestricted
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Network Connections
DEPENDENCIES : RpcSs
: nsi
SERVICE_START_NAME : LocalSystemC:\Windows\system32>SC QUERYEX NETMAN
SERVICE_NAME: NETMAN
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 1156
FLAGS :C:\Windows\system32>SC SDSHOW NETMAN
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)C:\Windows\system32>
Laura Pledger
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28. února 2012 13:54Moderátor"L Pledger" wrote in message news:4d620e06-1ff7-44c2-8c23-12bbda354dd0...Definitely! – To be honest, I’m quite surprised that you’re able to do any network-related stuff at all, with this registry Key missing.The output from the commands again looks normal to me.Please run the following...ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensingpost the results – I think we may be getting somewhere...
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
28. února 2012 16:38
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
ming\Microsoft\SoftwareLicensing
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLice
nsing NT AUTHORITY\SYSTEM:(OI)(CI)(F)BUILTIN\Administrators:(OI)(CI)(F)
NT SERVICE\slsvc:(OI)(CI)(R,W,D)
Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
NT AUTHORITY\NETWORK SERVIC
E:(F)
NT AUTHORITY\SYSTEM:(I)(F)
BUILTIN\Administrators:(I)(
F)
NT AUTHORITY\NETWORK SERVIC
E:(I)(F)Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>
Laura Pledger
-
29. února 2012 6:37Moderátor
"L Pledger" wrote in message news:a1041cfb-ad33-4ac7-bc17-92f782718095...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>
Laura Pledger
OK – we’re possibly getting there!Please run the following commands and post the results.....REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Upravený Noel D PatonMicrosoft Community Contributor, Editor 29. února 2012 9:23 code box
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29. února 2012 8:59Moderátor
It may also be a good idea to check on the Permissins (in Regedit) for the Hivelist key - navigate to it, and right-click on the Key - what permissions are quoted?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
-
29. února 2012 9:09
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY
ERROR: Invalid syntax.
Type "REG QUERY /?" for usage.C:\Windows\system32>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
The system cannot find the path specified.
C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ %SystemRoot%\ServiceProfiles\NetworkSer
vice
Flags REG_DWORD 0x0
State REG_DWORD 0x0
C:\Windows\system32>Laura Pledger
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29. února 2012 9:19
followed key stroke for the above hivelist (hope that's right)
creator owner- special permission; system- full control, read; admin (laura-pc\admin)- full control, read; user (laura-pc\users)- read
Laura Pledger
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29. února 2012 9:24Moderátor
The first one seems to have got lost in the copying :)
Please try it again - it's the more important of the two.
REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelistNoel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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29. února 2012 9:29
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
l\hivelistHKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
\REGISTRY\MACHINE\HARDWARE REG_SZ
\REGISTRY\MACHINE\SECURITY REG_SZ \Device\HarddiskVolume1\Windows\Syst
em32\config\SECURITY
\REGISTRY\MACHINE\SOFTWARE REG_SZ \Device\HarddiskVolume1\Windows\Syst
em32\config\SOFTWARE
\REGISTRY\MACHINE\SYSTEM REG_SZ \Device\HarddiskVolume1\Windows\System
32\config\SYSTEM
\REGISTRY\USER\.DEFAULT REG_SZ \Device\HarddiskVolume1\Windows\System3
2\config\DEFAULT
\REGISTRY\MACHINE\SAM REG_SZ \Device\HarddiskVolume1\Windows\System32\
config\SAM
\REGISTRY\MACHINE\COMPONENTS REG_SZ \Device\HarddiskVolume1\Windows\Sy
stem32\config\COMPONENTS
\REGISTRY\USER\S-1-5-19 REG_SZ \Device\HarddiskVolume1\Windows\Service
Profiles\LocalService\NTUSER.DAT
\Registry\User\S-1-5-21-1938820810-1180724512-1959737532-1000 REG_SZ \
Device\HarddiskVolume1\Users\Laura\ntuser.dat
\Registry\User\S-1-5-21-1938820810-1180724512-1959737532-1000_Classes REG
_SZ \Device\HarddiskVolume1\Users\Laura\AppData\Local\Microsoft\Windows\UsrCl
ass.dat
C:\Windows\system32>Laura Pledger
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29. února 2012 10:02Moderátor"L Pledger" wrote in message news:b044fc92-6010-4e8b-924f-4b31692677f1...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>
Laura Pledger
OK – the S-1-5-20 entry is missing there too (now the question is ‘why?’ :)The file it’s built from may be corrupt.Please open Computer (Windows Explorer) and navigate to the following folder...C:\Windows\ServiceProfiles\NetworkServiceIn there you should see a file NTUSER.DATIf you don’t see it, click on Organise in the menu bar, and then ‘Folder and search options’Click on the View tab, and check the ‘Show hidden files.....’ blob.also UNcheck the ‘Hide protected system files....’ box,and UNcheck the ‘Hide extensions...’ box, then OK out.You should see the file now.right-click on the file, and select Properties.In the Security tab, what are the permissions?In the Details tab, what is the ‘Date Modified’?Who is the Owner?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 11:24Moderátor
....or better
ICACLS C:\Windows\serviceprofiles\networkservice
ICACLS C:\Windows\serviceprofiles\networkservice\NTUSER.DAT
:)
If you tap F8 when you boot, to get into the startup menu, to you have the option of 'Repair my computer'? If not, do you have the Windows disk handy? (we may need to do some offline work)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
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29. února 2012 12:18Moderátor"Noel D Paton" wrote in message news:dfdeb64c-2efa-4c3a-a0db-5c2a83612366...
....or better
ICACLS C:\Windows\serviceprofiles\networkservice
ICACLS C:\Windows\serviceprofiles\networkservice\NTUSER.DAT
:)
If you tap F8 when you boot, to get into the startup menu, to you have the option of 'Repair my computer'? If not, do you have the Windows disk handy? (we may need to do some offline work)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
We *may* have at least a partial solution!I’m uploading a file (ACLFileN.txt) to my SkyDrive – please download it, and save it to your desktop.Open an Elevated Command Prompt window and use the following commandICACLS C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE /RESTORE %USERPROFILE%\DESKTOP\ACLFILEN.TXTIt *should* give a success message - if there are any failed processing messages, please copy them and paste them in your reply.Run another MGADiag report, and post the resultsHopefully that will change things somewhat!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 12:45
security tab
system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write
detail tab
date modified- 4/11/2009 8:14 am; owner- administrators
Laura Pledger
-
29. února 2012 13:03Moderátor"L Pledger" wrote in message news:40b057a2-8e09-4143-bb8b-a0e375ed053b...
security tab
system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write
detail tab
date modified- 4/11/2009 8:14 am; owner- administrators
Laura Pledger
WOW - the file hasn’t been modified for 27 months!. It usually gets updated every time the machine boots.How long have you been having problems, again?Just in case, please check your system time and date – right-click on the time in the bottom right corner, and select Adjust Date/Time check that the date and time (including year) are correct, and that your Time Zone is correct.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 13:13Moderátor"Noel D Paton" wrote in message news:b4d0c3eb-375e-42ed-9007-25168a79f491...We *may* have at least a partial solution!I’m uploading a file (ACLFileN.txt) to my SkyDrive – please download it, and save it to your desktop.Open an Elevated Command Prompt window and use the following command<snip>
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothOoops! – forgot the link to the file, in the excitement! :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 14:04Moderátor"L Pledger" wrote in message news:40b057a2-8e09-4143-bb8b-a0e375ed053b...
security tab
system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write
detail tab
date modified- 4/11/2009 8:14 am; owner- administrators
Laura Pledger
HOLD THE FRONT PAGE!!!We may have a winner!Corruption in the file is the most likely cause of your problem, in view of the above results.To (at least partially) correct this, we can force Windows to rebuild the file, simply by renaming the existing one.First let’s just check that the file is corrupted – please check the file size reported by Windows explorer on the fileC:\Windows\ServiceProfiles\NetworkService\NTUSER.DATIn theory, it seems always to be 256KB in size (at least in my installations)what size is yours reported as?Either way, right-click on the file, and select Rename.Rename it to NTUSER.OLDClose Windows Explorerreboot. (keeping fingers crossed <g>)Run another MGADiag report, and post the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 16:57I am so sorry my brain has turned to mush. Please give directions to get where you want me to go. I bought computer new in 2008 (preinstalled vista home premium), no problems until 2011 when I tried to upgrade to IE9, Microsoft sent Win Vista Home Premium/SP2, clean installation it corrected the problem; then starting abt 6 Feb 2012 unable to back up which eventually became error 0x80070426. That brings us up to date.
Laura Pledger
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29. února 2012 17:06Moderátor
Odd - whatever :)
Please open Windows Explorer (Computer).
Navigate to the
C:\Windows\ServiceProfiles\NetworkService
folder and locate the NTUSER.DAT file
right-click on it, and select Rename
Change the name to NTUSER.OLD
then reboot
Run MGADiag again, and post the result.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
-
29. února 2012 17:34
I was reading post when I did the MGADiag, now I can't remember how to do. Please advise. I am so so sorry
Laura Pledger
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29. února 2012 17:37Moderátor
No need to apologize - it's been a hard few days!
download MGADiag and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
-
29. února 2012 17:41
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025-0338
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Laura Pledger
-
29. února 2012 17:57Moderátor"L Pledger" wrote in message news:2561e9bf-0316-4cfc-8598-5117376d43ae...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
Laura Pledger
Bother – still the same :((did you get any error message when you changed the file name? – it took me about 5 clicks on the OK buttons to approve the change here on my test rig)OK – please open a command prompt windows and run the following command.REG QUERY C:\Windows\Serviceprofiles\networkservice\ntuser.DATREG QUERY C:\Windows\Service Profiles\NetworkService\\NTUSER.OLDpost the results.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 18:03
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>REG QUERY C:\Windows\Serviceprofiles\networkservice\ntuser.D
AT
ERROR: Invalid key name.
Type "REG QUERY /?" for usage.C:\Windows\system32>REG QUERY C:\Windows\Service Profiles\NetworkService\\NTUSER
.OLD
ERROR: Invalid key name.
Type "REG QUERY /?" for usage.C:\Windows\system32>
Laura Pledger
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29. února 2012 18:08Went to Windows\ServiceProfiles\NetworkService. There are 3 files showing: ntuser.dat.LOG1, NTUSER.OLD, ntuser.dat.LOG2
Laura Pledger
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29. února 2012 18:10Moderátor"L Pledger" wrote in message news:c13a6562-78f0-4cb2-942f-16eac1d89f73...
Laura Pledger
It’s getting to me, too!that was the wrong command :(
let’s try again....ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 18:24
Will be stepping away for a couple of hours. Need to pay bills :)
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
NT AUTHORITY\NETWORK SERVIC
E:(F)
NT AUTHORITY\SYSTEM:(I)(F)
BUILTIN\Administrators:(I)(
F)
NT AUTHORITY\NETWORK SERVIC
E:(I)(F)
Laura-PC\Laura:(I)(RX)Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 filesC:\Windows\system32>
Laura Pledger
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29. února 2012 18:34Moderátor"L Pledger" wrote in message news:339fe8a0-9a6c-4f32-a820-117c9cb4e3da...Went to Windows\ServiceProfiles\NetworkService. There are 3 files showing: ntuser.dat.LOG1, NTUSER.OLD, ntuser.dat.LOG2
Laura Pledger
So it’s not re-creating the proper file – possibly because there are other files missing. (My installation has 6 other files present in that folder (and 8 folders as well)) – 3 of which are locked by the system, so obviously have other things going on.Please run the following commandsICACLS C:\Windows\ServiceProfiles\NetworkServiceICACLS C:\Windows\ServiceProfiles\LocalServiceICACLS C:\Windows\ServiceProfiles\LocalService\NTUSER.DATPlease check the folderC:\Windows\ServiceProfiles\LocalService– how may files and folders are there in it?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 19:05Moderátor"L Pledger" wrote in message news:88f079bb-0475-45f4-a2d9-41300a8d203e...
Will be stepping away for a couple of hours. Need to pay bills :)
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
BUILTIN\Administrators:(F)
NT AUTHORITY\NETWORK SERVIC
E:(F)
NT AUTHORITY\SYSTEM:(I)(F)
BUILTIN\Administrators:(I)(
F)
NT AUTHORITY\NETWORK SERVIC
E:(I)(F)
Laura-PC\Laura:(I)(RX)Successfully processed 1 files; Failed processing 0 files
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 filesC:\Windows\system32>
Laura Pledger
There is something VERY strange going on here!Please try the following command – I have no idea what the result will be...ICACLS C:\Users\Default\NetworkServicedir C:\Users\Defaultdir C:\Users\Default\AppDatadir C:\Users\Default \AppData\Roamingpost the results when you can – I may be in bed by the time you get back :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
29. února 2012 22:27
C:\Windows\ServiceProfiles\LocalService
Folders
AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Saved Games, Videos
Files- NTUSER.DAT, ntuser.dat.LOG1, ntuser.LOG2
C:\Windows\ServiceProfiles\NetworkServices
Folders
AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Pictures, Saved Games, Videos
Files- ntuser.dat.LOG1, ntuser.dat.LOG2, NTUSER.OLD
You asked earlier
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATIn theory, it seems always to be 256KB in size (at least in my installations)what size is yours reported as?
NetworkService\NTUSER.OLD 1 KB
LocalService\NTUSER.DAT 1 KB
Laura Pledger
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29. února 2012 22:42Moderátor"L Pledger" wrote in message news:3c6f404f-4297-4840-818b-305486c71d1c...
C:\Windows\ServiceProfiles\LocalService
Folders
AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Saved Games, Videos
Files- NTUSER.DAT, ntuser.dat.LOG1, ntuser.LOG2
C:\Windows\ServiceProfiles\NetworkServices
Folders
AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Pictures, Saved Games, Videos
Files- ntuser.dat.LOG1, ntuser.dat.LOG2, NTUSER.OLD
You asked earlier
C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATIn theory, it seems always to be 256KB in size (at least in my installations)what size is yours reported as?
NetworkService\NTUSER.OLD 1 KB
LocalService\NTUSER.DAT 1 KB
Laura Pledger
You’re getting good at this :)That’s great – it looks to me as if there’s a lot more going on here....I need to play some more – you have a good afternoon.I have to be out all day tomorrow, so it’s likely that I won’t get to post back until around 6pmGMT/10am Pacific.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
1. března 2012 1:13
Thank you, you have been very patient with me. Mom always said "If all else fails, read the instructions!" Your instructions have been very easy to follow. Have a good evening.
Please try the following command – I have no idea what the result will be...
ICACLS C:\Users\Default\NetworkServicedir C:\Users\Defaultdir C:\Users\Default\AppDatadir C:\Users\Default \AppData\Roamingpost the results when you can – I may be in bed by the time you get back :)
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>ICACLS C:\Users\Default\NetworkService
The system cannot find the file specified.
Successfully processed 0 files; Failed processing 1 filesC:\Windows\system32>dir C:\Users\Default
Volume in drive C is COMPAQ
Volume Serial Number is E209-7672Directory of C:\Users\Default
11/02/2006 02:23 AM <DIR> Desktop
11/02/2006 05:02 AM <DIR> Documents
11/02/2006 02:23 AM <DIR> Downloads
05/23/2011 05:54 PM <DIR> Favorites
11/02/2006 02:23 AM <DIR> Links
11/02/2006 02:23 AM <DIR> Music
11/02/2006 02:23 AM <DIR> Pictures
11/02/2006 02:23 AM <DIR> Saved Games
05/23/2011 05:54 PM <DIR> video
11/02/2006 02:23 AM <DIR> Videos
0 File(s) 0 bytes
10 Dir(s) 233,341,190,144 bytes freeC:\Windows\system32>dir C:\Users\Default\AppData
Volume in drive C is COMPAQ
Volume Serial Number is E209-7672Directory of C:\Users\Default\AppData
05/23/2011 05:54 PM <DIR> Local
06/16/2011 06:43 PM <DIR> Roaming
0 File(s) 0 bytes
2 Dir(s) 233,341,173,760 bytes freeC:\Windows\system32>dir C:\Users\Default \AppData\Roaming
The system cannot find the file specified.C:\Windows\system32>
Laura Pledger
-
1. března 2012 8:05Moderátor"L Pledger" wrote in message news:a7d48d38-6af3-4738-9e29-e5aa2f9c4c4c...
Thank you, you have been very patient with me. Mom always said "If all else fails, read the instructions!" Your instructions have been very easy to follow. Have a good evening
Laura Pledger
Heh – I try, and sometimes succeed – you’ve been a very patient client (so far! <g>), who’s helped me learn a lot!back later after I’ve played some.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
1. března 2012 8:34Moderátor"L Pledger" wrote in message news:88f079bb-0475-45f4-a2d9-41300a8d203e...
Will be stepping away for a couple of hours. Need to pay bills :)
C:\Windows\system32>
Laura Pledger
Please open a Command prompt window and run the following commandsDIR C:\NTUSER.DAT /s /ahDIR C:\NTUSER.DAT /sDIR C:\NTUSER.DAT /s /aspost the outputHopefully this will find where the ‘working’ copy is!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
1. března 2012 16:25
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>DIR C:\NTUSER.DAT /s /ah
Volume in drive C is COMPAQ
Volume Serial Number is E209-7672Directory of C:\Users\Default
05/23/2011 05:04 PM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Users\Laura
03/01/2012 08:21 AM 2,097,152 ntuser.dat
1 File(s) 2,097,152 bytesDirectory of C:\Windows\ServiceProfiles\LocalService
02/29/2012 09:16 AM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Windows\ServiceProfiles\NetworkService
02/02/2012 08:07 PM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesTotal Files Listed:
4 File(s) 2,883,584 bytes
0 Dir(s) 232,003,366,912 bytes freeC:\Windows\system32>DIR C:\NTUSER.DAT /s
Volume in drive C is COMPAQ
Volume Serial Number is E209-7672Directory of C:\Windows\System32\config\systemprofile
10/16/2011 11:27 AM 262,144 ntuser.dat
1 File(s) 262,144 bytesTotal Files Listed:
1 File(s) 262,144 bytes
0 Dir(s) 232,003,366,912 bytes freeC:\Windows\system32>DIR C:\NTUSER.DAT /s /as
Volume in drive C is COMPAQ
Volume Serial Number is E209-7672Directory of C:\Users\Default
05/23/2011 05:04 PM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Users\Laura
03/01/2012 08:21 AM 2,097,152 ntuser.dat
1 File(s) 2,097,152 bytesDirectory of C:\Windows\ServiceProfiles\LocalService
02/29/2012 09:16 AM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Windows\ServiceProfiles\NetworkService
02/02/2012 08:07 PM 262,144 NTUSER.DAT
1 File(s) 262,144 bytesTotal Files Listed:
4 File(s) 2,883,584 bytes
0 Dir(s) 232,003,366,912 bytes freeC:\Windows\system32>
Laura Pledger
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1. března 2012 21:42Moderátor"L Pledger" wrote in message news:b1b3ba6c-6637-4a07-8c95-3e2086bc1fed...
Directory of C:\Users\Default\NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Users\Laura\ntuser.dat
1 File(s) 2,097,152 bytesDirectory of C:\Windows\System32\config\systemprofile\ntuser.dat
1 File(s) 262,144 bytesDirectory of C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT
1 File(s) 262,144 bytesDirectory of C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
1 File(s) 262,144 bytes
Laura Pledger
All of those (I’ve winnowed it to the minimum) look OK – but one of them insists that you have a NTUSER.DAT file in the C:\Windows\ServiceProfiles\NetworkService folder, which is the right size.Having said that, the file should have been modified on every boot – and this one appears not to have been modified since 2nd Feb!I cannot work out what is going on here :(About the only thing that I can think of is that the CMOS battery has ‘died’ and the recharge cycle is causing problems – but I would have expected very different problems to this!I’ve had responses to my appeals for assistance over the past few days – and I hope I’ve followed them, as far as I was able – but none have really offered any more than guidance in theoretical terms. None have been able to offer a potential cause/effect that we could test.Just in case.... please try running MemTest86+ (www.memtest.org) overnight (you’ll need to download the CD version, and then burn the ISO as a bootable disk) and see what it reports.Other than that, I really am out of ideas and options, and will have to refer you back to MS’s tender mercies for assistance – or your manufacturer, who will surely tell you to use the Recovery system to get the machine back to its ex-factory state, and proceed from there.I do apologise for taking you on this intricate tour of the registry and file system! I can only hope that you’ve learned as much as I have, by way of compensation. The problem appears to be either more deep-seated, or more widespread, than I’d bargained on. (most 0x80070426 errors are caused by a registry cleaner, and easily fixed - yours was not one of these, needless to say!)Thank you for being a *very* patient client, and a very willing and helpful one, but I fear that there is nothing else that I can do under the circumstances than pass you back to the ‘experts’ :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
1. března 2012 22:00Thank you for all of your help. If I have any question about the MemTest86+ may I ask you? Again thanks. :-)
Laura Pledger
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2. března 2012 5:56Windows comes with it's own memory tester.Type memory in Start's search box and choose Memory Diagnostic then Reboot.Run both Normal and Advanced. This will take a few minutes.Before giving up can you run two more commands.reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"reg query hku\test\environment--..--"L Pledger" wrote in message news:a4f635b2-a34b-447b-a9d2-b59bb9ac6569...> Thank you for all of your help. If I have any question about the> MemTest86+ may I ask you? Again thanks. :-)> -------------------------------------------------------------------------------->> Laura Pledger>
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2. března 2012 8:06
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService
\NTUSER.DAT"
ERROR: The configuration registry database is corrupt.C:\Windows\system32>reg query hku\test\environment
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>
Laura Pledger
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2. března 2012 8:15Moderátor"L Pledger" wrote in message news:a4f635b2-a34b-447b-a9d2-b59bb9ac6569...Thank you for all of your help. If I have any question about the MemTest86+ may I ask you? Again thanks. :-)
Laura Pledger
Of course :)(I see David’s asked you to do something – please do it, as I’d be interested in the results also)Someone just suggested that your might create a new User account and then boot to that and see if the situation resolves itself at least in that account.It’s worth a try, certainly.Go to Control Panel, an open the User Accounts control – then click on ‘Manage another account’Click on ‘Create a new account’enter an account name different to yours, and make it an Administrator accountThen click on Create Account.reboot to the new account, and see if an MGADiag report looks any different:)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
2. března 2012 8:43We now know the problem.Try this to fixren "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT" *.corruptxcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,I can't test things so maybe Noel can try to recreate a new ntuser.dat--..--"L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...> Microsoft Windows [Version 6.0.6002]> Copyright (c) 2006 Microsoft Corporation. All rights reserved.>> C:\Windows\system32>reg load HKU\Test> "C:\Windows\ServiceProfiles\NetworkService> \NTUSER.DAT"> ERROR: The configuration registry database is corrupt.>> C:\Windows\system32>reg query hku\test\environment> ERROR: The system was unable to find the specified registry key or value.>> C:\Windows\system32>>>> -------------------------------------------------------------------------------->> Laura Pledger>
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2. března 2012 8:44Moderátor"L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService
\NTUSER.DAT"
ERROR: The configuration registry database is corrupt.C:\Windows\system32>reg query hku\test\environment
ERROR: The system was unable to find the specified registry key or value.C:\Windows\system32>
Laura Pledger
Interesting!Please run the following commands in an elevated Command Prompt windowAttrib –s –h C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
REN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT C:\Windows\ServiceProfiles\NetworkService\NTUSER.COPY
Then reboot – what happens?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Upravený Noel D PatonMicrosoft Community Contributor, Editor 2. března 2012 9:28 formatting
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2. března 2012 9:00Moderátor"DavidMCandy" wrote in message news:ad6fd1f6-fcdc-41f6-b49c-59c1c3c41c17...We now know the problem.Try this to fixren "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT" *.corruptxcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,I can't test things so maybe Noel can try to recreate a new ntuser.datI suspect that Laura will have to ATTRIB the file first. David – it’ll still be marked as a System file and not subject to manipulation such as renaming. (hence my command set )I don’t think the XCopy is required – it should be rebuilt after the reboot anyhow, but it’s always possible that the default profile is corrupted.We can check that by repeated the hive load after it’s been rebuilt, or directly by importing the default hive.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Upravený Noel D PatonMicrosoft Community Contributor, Editor 2. března 2012 9:18 trim excess
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2. března 2012 9:07The default ntuser.dat has it's system bit set so xcopy /h will copy itwhere copy won't. I could test that.I couldn't test the renaming of the corrupt file.--..--"Noel D Paton" wrote in message news:ef0e4df7-3241-46b5-b267-0333b0e3a504...> "DavidMCandy" wrote in message> news:ad6fd1f6-fcdc-41f6-b49c-59c1c3c41c17...> We now know the problem.>> Try this to fix>> ren "C:\Windows\ServiceP> rofiles\NetworkService\NTUSER.DAT" *.corrupt>> xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceP> rofiles\NetworkService\NTUSER.DAT">> Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,>> I can't test things so maybe Noel can try to recreate a new ntuser.dat> --> ..> --> "L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...>> Microsoft Windows [Version 6.0.6002]>> Copyright (c) 2006 Microsoft Corporation. All rights reserved.>>>> C:\Windows\system32>reg load HKU\Test>> "C:\Windows\ServiceProfiles\NetworkService>> \NTUSER.DAT">> ERROR: The configuration registry database is corrupt.>>>> C:\Windows\system32>reg query hku\test\environment>> ERROR: The system was unable to find the specified registry key or value.>>>> C:\Windows\system32>>>>>>> -------------------------------------------------------------------------------->>>> Laura Pledger>>>>>> I suspect that Laura will have to ATTRIB the file first. David ��€“ it’ll> still be marked as a System file and not subject to manipulation such as> renaming. (hence my command set )> I don’t think the XCopy is required – it should be rebuilt after the> reboot anyhow, but it’s always possible that the default profile is> corrupted.> We can check that by repeated the hive load after it’s been rebuilt, or> directly by importing the default hive.>>>>> --------------------------------------------------------------------------------> Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed> Sloth
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2. března 2012 11:31:-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my computer. Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first. Thanks to both of you for not giving up on me.
Laura Pledger
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2. března 2012 14:25Moderátor"L Pledger" wrote in message news:2ba9714b-b07a-4865-899a-d7dc299aee77...:-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my computer. Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first. Thanks to both of you for not giving up on me.
Laura Pledger
Sorry about the confusion – David and I have slightly different approaches to achieving the same object :)I suspect that my approach will work better than David’s in the current circumstances, as the file we need to copy/delete or rename is tagged as a System file – which means that it cannot be manipulated under most normal circumstances – removing the System attribute using the ‘attrib –s’ command allows us to do what we like with it, while adding the ‘-h’ switch makes sure that we can see it.At present I see no benefit to directly copying the Default profile across manually, as the system should do that itself on a reboot, if the proper file is missing.However, it would be interesting to see what happens if you try the following commands.reg load HKU\Test "C:\Users\Default\NTUSER.DAT"reg query hku\test\environmentThis would tell us whether there is a problem with the default file or not – if there is then we may be able to resurrect it from the ashes, or substitute a valid one.If you could do that, and then post the results, we may know more. (wait for further instructions before completing the rest of this post :)Running the following commands from an Elevated command prompt first removes the special attributes from the file, and then renames it.Attrib –s –h C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATREN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT C:\Windows\ServiceProfiles\NetworkService\NTUSER.COPYIf you run that, and post the output (do not reboot until asked to do so!), we can see how well it succeeds – if it fails for any reason, then we can try David’s way.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
2. března 2012 16:21
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>reg load HKU\Test "C:\Users\Default\NTUSER.DAT"
The operation completed successfully.C:\Windows\system32>reg query hku\test\environment
HKEY_USERS\test\environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
C:\Windows\system32>Laura Pledger
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3. března 2012 0:50What you need to do now is the following.Type in a command prompt.
attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT REN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT *.corrupt
Reboot. Has a new file been created by windows?C:\Windows\ServiceProfiles\NetworkService\NTUSER.DATIf so skip the next paragraph.If the file HASN'T been created type in a command prompt.xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"
Reboot.Now that the file exists go to the following key in the registry and see if it exists, which it should.HKEY_USERS\S-1-5-20We'll come back to Memory Diagnostic after the corrupt file is fixed.
--
.
--"L Pledger" wrote in message news:af91a08e-65d1-4e8e-a0d8-368028ebdd91...> Microsoft Windows [Version 6.0.6002]
> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>
> C:\Windows\system32>reg load HKU\Test "C:\Users\Default\NTUSER.DAT"
> The operation completed successfully.
>
> C:\Windows\system32>reg query hku\test\environment
>
> HKEY_USERS\test\environment
> TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
> TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
>
>
> C:\Windows\system32>
>
>
> --------------------------------------------------------------------------------
>
> Laura Pledger
> -
3. března 2012 7:22
David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2 (256kb, last modified 2/2/12). There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder. I won't do anything until I hear from you or Noel
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>Attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSE
R.DAT
Parameter format not correct -C:\Windows\system32>
Laura Pledger
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3. března 2012 16:42Moderátor"L Pledger" wrote in message news:63f43e86-0e37-4966-bce7-16f5fd7e1c3a...
David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2 (256kb, last modified 2/2/12). There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder. I won't do anything until I hear from you or Noel
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>Attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSE
R.DAT
Parameter format not correct -C:\Windows\system32>
Laura Pledger
What your previous report showed was that the Default User version of the file existed, and that it was probably in good shape.Earlier reports from the command prompt implied that the file wee need to correct is corrupted.For whatever reason, Windows Explorer and the Command Prompt are showing different data – we’ve done a deletion from Explorer, so we now need to do it from the Command PromptI’ve checked the syntax on your output, and it *should* have run OK – the fact it didn’t possibly means that there is s slightly different problem, and that the entry in the filesystem for the file is incorrect (which would tally with the other problems). you can reboot, then run the following set of instructions.Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
4. března 2012 0:12
Sorry it took so long, it was taking forever so I went shopping. CHKDSK has finished, what's next?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025-0338
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.Windows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Laura Pledger
-
4. března 2012 0:31Start Explorer. Press Alt + T and the Tools menu will appear. Choose Folder Options. Go to the View tab. In the list of Advanced Settings choose Show Hidden Files and Folders and untick Hide Protected Operating System Files.Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator.Type
explorer
Go to C:\Windows\ServicProfiles\NetworkService and see if you can see NTUser.dat. If so see if you can rename or delete it.
--
.
--"L Pledger" wrote in message news:18f160bc-5701-4444-84b5-089a460310e7...> Sorry it took so long, it was taking forever so I went shopping. CHKDSK has finished, what's next?
>
>
> Diagnostic Report (1.9.0027.0):
> -----------------------------------------
> Windows Validation Data-->
> Validation Status: Genuine
> Validation Code: 0
> Cached Online Validation Code: N/A, hr = 0x80070426
> Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
> Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
> Windows Product ID: 89578-485-4629482-71502
> Windows Product ID Type: 5
> Windows License Type: Retail
> Windows OS version: 6.0.6002.2.00010300.2.0.003
> ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
> Is Admin: Yes
> TestCab: 0x0
> LegitcheckControl ActiveX: Registered, 1.9.42.0
> Signed By: Microsoft
> Product Name: Windows Vista (TM) Home Premium
> Architecture: 0x00000000
> Build lab: 6002.vistasp2_gdr.111025-0338
> TTS Error:
> Validation Diagnostic:
> Resolution Status: N/A
>
> Vista WgaER Data-->
> ThreatID(s): N/A, hr = 0x80070002
> Version: 6.0.6002.16398
>
> Windows XP Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> File Exists: No
> Version: N/A, hr = 0x80070002
> WgaTray.exe Signed By: N/A, hr = 0x80070002
> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>
> OGA Notifications Data-->
> Cached Result: N/A, hr = 0x80070002
> Version: 2.0.48.0
> OGAExec.exe Signed By: Microsoft
> OGAAddin.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 109 N/A
> OGA Version: Registered, 2.0.48.0
> Signed By: Microsoft
> Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
>
> Browser Data-->
> Proxy settings:
> User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
>
> Spsys.log Content: 0x80070002
>
> Licensing Data-->
> Software Licensing service is not running.
>
> Windows Activation Technologies-->
> N/A
>
> HWID Data-->
> HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=
>
> OEM Activation 1.0 Data-->
> N/A
>
> OEM Activation 2.0 Data-->
> BIOS valid for OA 2.0: yes
> Windows marker version: 0x20000
> OEMID and OEMTableID Consistent: yes
> BIOS Information:
> ACPI Table Name OEMID Value OEMTableID Value
> APIC HPQOEM SLIC-CPC
> FACP HPQOEM SLIC-CPC
> HPET HPQOEM SLIC-CPC
> MCFG HPQOEM SLIC-CPC
> SLIC HPQOEM SLIC-CPC
> SSDT HPQOEM SLIC-CPC
>
>
>
>
>
> --------------------------------------------------------------------------------
>
> Laura Pledger
> -
4. března 2012 0:47
Files were already unhidden but hid them then unhidden them again. Nothing's changed.There is no NTUser.dat file in C:\Windows\ServicProfiles\NetworkService. Same 3 files still exist as before.
Laura Pledger
-
4. března 2012 1:05It was there before, I checked a previous post. Oh well, it's gone now which is what we want.If you haven't rebooted since it went missing. Do so. If it isn't recreated automatically type this
xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"
Reboot. Goto Registry Editor Does HKEY_USERS\S-1-5-20 exist.
--
.
--"L Pledger" wrote in message news:9da5e746-4d99-4827-9098-895faec186c4...> Files were already unhidden but hid them then unhidden them again. Nothing's changed.There is no NTUser.dat file in C:\Windows\ServicProfiles\NetworkService. Same 3 files still exist as before.
>
>
> --------------------------------------------------------------------------------
>
> Laura Pledger
> -
4. března 2012 1:29Yeah, it is there. What's next?
Laura Pledger
-
4. března 2012 1:54You've rebooted and the key is present in the registry?In Regedit right click HKEY_USERS\S-1-5-20 and choose Permissions. Checkthat Network Service has full control.Is your Media Player Network Sharing program now working?To go back to the orignal thing you were requested to do, can you now typein an elevated command promptsc config slsvc start= autosc start slsvc--..--"L Pledger" wrote in message news:fe1fb414-3770-4686-8e46-bf3c192229e9...> Yeah, it is there. What's next?> -------------------------------------------------------------------------------->> Laura Pledger>
-
4. března 2012 2:08
Yes, KEY S-1-5-20 is there. Permissions is as follows CREATOR OWNER- Special Permission; SYSTEM- Full Control, Read; Admin (Laura-PC\Admin)- Full Control, Read; Users (Laura-PC\Users)- Read.
Media Player Network Sharing is still not working. Will try sc config slsvc start= auto and sc start slsvc. To make sure I understand. These are to separate command ran at Elevated Command Prompt.?
Laura Pledger
-
4. března 2012 2:21Start regedit elevated (type it in an elevated command prompt). Everythingshould be typed in an elevated command prompt.Right click the key in Regedit and choose Permissions. Click Add. Click theAdvanced button. Click Find Now. Select Network Service. Ok then Ok. TickFull Control. Then Ok.Now reboot.Now type in an elevated command promptsc config slsvc start= autosc start slsvc--..--"L Pledger" wrote in message news:ef8c4e43-922b-4c4a-835d-fd9ee7ffde2f...> Yes, KEY S-1-5-20 is there. Permissions is as follows CREATOR OWNER-> Special Permission; SYSTEM- Full Control, Read; Admin (Laura-PC\Admin)-> Full Control, Read; Users (Laura-PC\Users)- Read.>> Media Player Network Sharing is still not working. Will try sc config> slsvc start= auto and sc start slsvc. To make sure I understand. These are> to separate command ran at Elevated Command Prompt.?>>> -------------------------------------------------------------------------------->> Laura Pledger>
-
4. března 2012 2:40
Ok now what.? Are we getting there?
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.C:\Windows\system32>sc config slsvc start= auto
[SC] ChangeServiceConfig SUCCESSC:\Windows\system32>sc start slsvc
[SC] StartService FAILED 1056:An instance of the service is already running.
C:\Windows\system32>Laura Pledger
-
4. března 2012 3:06I think you did it. Thank you so much. Currently updating, Microsoft Security Essentials is working, next will try to back up. Again Thank you to you and Noel for not giving up on me.
Laura Pledger
-
4. března 2012 3:07Ok. You have fixed the underlying problem and the initial problem pointed toby the Activation Diagnostic you ran.Rerun the Activation Diagnostic and post here. Noel is the expert on thosereports. They're gibberish to me.As to the Memory Diagnostic problem. It didn't say there was a problem withmemory, it crashed. Therefore we can't draw any conclusions. But it raisessome suspicions.There is a another program that Noel reccommended that you run. You may wantto try this memory test program.http://www.memtest86.com/Unfortunately it's a lot more hassle. You need to create a bootable CD,Floppy or USB key and set your computer up to boot from that device.--..--"L Pledger" wrote in message news:02c932f5-b1dc-41fd-ad07-e978c2c846e7...> Ok now what.? Are we getting there?>>> Microsoft Windows [Version 6.0.6002]> Copyright (c) 2006 Microsoft Corporation. All rights reserved.>> C:\Windows\system32>sc config slsvc start= auto> [SC] ChangeServiceConfig SUCCESS>> C:\Windows\system32>sc start slsvc> [SC] StartService FAILED 1056:>> An instance of the service is already running.>>> C:\Windows\system32>>>> -------------------------------------------------------------------------------->> Laura Pledger>
-
4. března 2012 3:16A total of 90 posts in this thread (this is the 91st) and 26 posts aboutyour problem in another thread. Sabrina from Microsoft offered suggestionsin the other thread.I wouln't put as much effort as you did in fixing my own computer. And I'msure a lot of what you did was very cryptic. So well done.--..--"L Pledger" wrote in message news:a4d2a858-e217-4865-9604-dbe2c9ffba1f...>I think you did it. Thank you so much. Currently updating, Microsoft>Security Essentials is working, next will try to back up. Again Thank you>to you and Noel for not giving up on me.> -------------------------------------------------------------------------------->> Laura Pledger>
-
4. března 2012 3:52It was really out of necessity. I couldn't back up my files so I could do a clean boot and I couldn't figure out where or how to uninstall PowerShell. Thanks to everyone again. You asked me to run a report for Noel, what and how?
Laura Pledger
-
4. března 2012 4:02In your first post you included the report from MGADiag.exe. This is used todiagnose problems with Window's activation. This forum is about problemswith Window's activation.Did you actually have any problems with Window's activation? If so post anew MGADiag.exe report, as we've fixed the error in your first report, andNoel will look at it.--..--"L Pledger" wrote in message news:1035c7b8-63ea-4564-9a2f-8dc8b59314e4...> It was really out of necessity. I couldn't back up my files so I could do> a clean boot and I couldn't figure out where or how to uninstall> PowerShell. Thanks to everyone again. You asked me to run a report for> Noel, what and how?> -------------------------------------------------------------------------------->> Laura Pledger>
-
4. března 2012 4:59
Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025-0338
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00142-485-462948-00-1033-6002.0000-1522011
Installation ID: 006390061386707482217650659106956405542355703805624423
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: MXCHF
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Laura Pledger
-
4. března 2012 4:59
Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.111025-0338
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 109 N/A
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, RETAIL channel
Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00142-485-462948-00-1033-6002.0000-1522011
Installation ID: 006390061386707482217650659106956405542355703805624423
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: MXCHF
License Status: LicensedWindows Activation Technologies-->
N/AHWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
Laura Pledger
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4. března 2012 8:00Moderátor"L Pledger" wrote in message news:cd53b5d1-8dfc-4b8f-8c7c-dccfdbd96515...
Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->
SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOSLicensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, RETAIL channel
Partial Product Key: MXCHF
License Status: Licensed
Laura Pledger
YAY! we got there in the end :)(Thanks for the assist, David!)Your installation is now properly licensed, and should be working better as well – do you still get the Media Player error?There is one very minor error in the report, which can easily be cleared by going to validate Windows at www.microsoft.com/genuine/validate but apart from that, all should be well.Well done – not least for sticking to it through thick and thin, and the confusions of the last few days!
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
4. března 2012 10:29Not really sure if Media Player is working but I haven't received any more error reports. Everything appears to be working fine again. Thank you again for all of your help and not giving up on me.
Laura Pledger
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4. března 2012 11:09Moderátor"L Pledger" wrote in message news:a404cd38-9495-46a8-b951-54c06b357565...Not really sure if Media Player is working but I haven't received any more error reports. Everything appears to be working fine again. Thank you again for all of your help and not giving up on me.
Laura Pledger
<BG>I was about to – but....You’re welcome – I’ve learned a lot through this thread as well, so thanks for being persistent, and not giving up on me, either!Thanks again to David for the assist both here and elsewhere.
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth -
4. března 2012 11:29Moderátor "L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...
In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
Windows Product ID: 89578-485-4629482-71502
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6002.2.00010300.2.0.003
Licensing Data-->
Software Licensing service is not running.
I’m posting this as a roundup of what got to be a very rambling thread, to put the answers in some sort of context, and make it easier for readers to work out what happened.The above highlighted errors describe the situation as it appeared initially.Attempting start the SLSVC service resulted in a System Error 5 message. The service itself appeared to be properly configured.Chasing the errors through the registry showed that the problem was caused by the fact that the Network Service user was not loading properly, due to a corrupted NTUSER.DAT file.After a few false starts, it appeared that there was also some filesystem corruption, as a Command Prompt DIR showed results different to the Windows Explorer results.In summary the final fix was1) Run CHKDSK /R to fix any filesystem problems2) Delete the NTUSER.DAT file from the Network Service profile3) Copy the Default user’s NTUSER.DAT file across to the NetworkService profile, and amend the permissions to allow Network Service to have Full Control.....and that’s all there was to it, after very nearly 100 posts in the thread :)
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Navržen jako odpověď Noel D PatonMicrosoft Community Contributor, Editor 4. března 2012 11:31
- Označen jako odpověď Darin Smith MSOwner 8. března 2012 17:37
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10. listopadu 2012 11:11
It works. Now I can do windows update. but in my case HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20 missing.
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10. listopadu 2012 16:28Moderátor
That Key is the master key for the NetworkService account - if it's not present, then it's not surprising that you got similar results.
Had you been using any form of registry 'cleaner' or 'optimizer'? had you had a malware infection?
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Upravený Noel D PatonMicrosoft Community Contributor, Editor 10. listopadu 2012 16:28 typo
