Virus Scan Froze @ 90%
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2. februar 2010 17:46Yesterday, I ran My virus scan it froze my computer when it got to 90% (after over 8 hours) complete. It then would not start back up. I shut the computer off over night and let it rest. It turned it on in the morning, but when I ran the scan again, (the 10 minute one) it froze again. I feel that something is wrong with my computer, that is why I ran the virus scan, but I am at a loss here. When I use internet explorer, my computer just shuts down while in the middle of something.
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2. februar 2010 18:34Redaktør It does sound you may have a hardware problem, unfortunately. A typical reason for a shut down like this would be overheating. Is this a laptop? If so, check to make sure that all of the vents are clear.
A scan is very processor and drive intensive, so it can generate lots of heat. However, IE causing a shut down may not be heat related.
I suggest contacting support to see if they can help diagnose the cause and if it is an infection, clean it up.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~- Markeret som svar af Stephen BootsMVP, Moderator 2. februar 2010 18:34
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8. februar 2010 11:58
Yesterday, I ran My virus scan it froze my computer when it got to 90% (after over 8 hours) complete. It then would not start back up. I shut the computer off over night and let it rest. It turned it on in the morning, but when I ran the scan again, (the 10 minute one) it froze again. I feel that something is wrong with my computer, that is why I ran the virus scan, but I am at a loss here. When I use internet explorer, my computer just shuts down while in the middle of something.
I'm having the same problem.... Ran Tune up and it stopped at 90% and shut down . I then ran the long scan, got to 90% and shut down . I sat and watched the file names scan past, and it got to somewhere around C:\WINNT\System32\set4ad?????tmp and shut down. Yes, I did sit there for over 2hrs and watched it try and complete. The protection is why I purchased this product, and now it's giving me problems. No, it's not a laptop either. -
8. februar 2010 12:48RedaktørHi, Firechief.
Please contact support to determine why it is crashing at 90%. The 90% mark typically is the end of the scan. This is the point where action is being taken on threats found, if any.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~ -
12. februar 2010 21:30I did, they fixed it, then the MS Windows XP thing hit and now my computer is stuck in a restart loop. I can't even keep it running long enough to reboot from XP CD. Any Ideas?
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15. februar 2010 01:31Redaktør
I did, they fixed it, then the MS Windows XP thing hit and now my computer is stuck in a restart loop. I can't even keep it running long enough to reboot from XP CD. Any Ideas?
I suspect that you are referring to the Windows Update that some people encountered problems with before they pulled it? If so, see here for Windows Update support -Windows Update Solution Center - http://support.microsoft.com/ph/6527
-steve
~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
