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How do i send workflow emails from an general email address not belonging to any user?

Antwoord How do i send workflow emails from an general email address not belonging to any user?

  • Mittwoch, 13. Juni 2012 11:48
     
     
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    Hi Guys,

    I have a general email address which i want to use for automated email responses
    generated from workflows triggered when new records have been created in CRM.

    The email address does not belong to a user but is a general email address.

    How do i go about sending my automated responses from this general email address?

    Regards

    Dave



     

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  • Mittwoch, 13. Juni 2012 13:21
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    You could create a Queue which you can assign an email address to. The when sending the email, the Queue could be used as the sender. 

    Jason Lattimer

     
  • Mittwoch, 13. Juni 2012 13:40
     
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    hi David, you can send email from general id for that , in your workflow set 'From' field to your id - n@example.com then go to system settings -> email tab -> where you have to set "Allow messagess with unresolved email recipients to be sent " to 'YES'

    Pooja



    • Bearbeitet N Pooja Mittwoch, 13. Juni 2012 13:41
    • Als Antwort vorgeschlagen nrodri Mittwoch, 13. Juni 2012 22:51
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  • Mittwoch, 13. Juni 2012 14:55
     
     
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    Hi Jason,

    Thanks for this reply. Can you just use any general email address in the queue or does the email address have to exist in Active Directory for Dynamics to recognise it?

    Regards

    Dave

     
  • Mittwoch, 13. Juni 2012 16:08
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    Depending on how your outgoing email is being routed, I'd think you would want at least the domain name of the email to match that provider to prevent any type of relaying issues/rejections.

    Jason Lattimer

     
  • Mittwoch, 13. Juni 2012 22:38
     
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    The CRM Server can't send email by itself.  For Users, Outgoing email can be processed (sent) via the Outlook Client or the CRM Email Router.  Given that the CRM Outlook Client requires CRM User credentials, Queues are restricted only to the Email Router (which makes sense as Queues are generally a "model" of a system Email address not attached to a specific person).

    The Email Router uses SMTP to send Outgoing email.  To enable and configure this you must supply an SMTP Server address and credentials where applicable for authentication.  You may configure a Queue to use any email address, provided the SMTP Server will process email for that email address - this is a function of the implementation, configuration and policies of your SMTP Server.

    --pogo (pat) @ pogo69.wordpress.com

     
  • Donnerstag, 14. Juni 2012 13:52
     
     
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    Thanks for the reply Pat.

    Regards

    Dave