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CRM 2011: Customize the text in 'Email A Link'

Frage CRM 2011: Customize the text in 'Email A Link'

  • Freitag, 11. Mai 2012 14:52
     
     
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    in CRM 2011, there is a button on the ribbon to 'email a link' that produces an email in your default email client with some text and a link back to the item.

    Is there a supported way to customize the text in this email?  For example, if it is clicked on a support case, to include some additional fields of data about the case in the email?

    Thanks!

     

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  • Freitag, 11. Mai 2012 16:04
     
     
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    Hi,

      that's not supported. The only thing you could probably do is modify the ribbon and provide your own javascript for that button(or for your own button).

      "Out of the box" implementation is hardcoded in a javascript which adds names and links to the emails. If you open in IE form, you should be able to find that implementation using IE dev tools:

     - switch to "scripts" tab

     - Locate "global.ashx" script

     - Look for "Mscrm.Utilities.sendSelectedRecordsUrl" function in that script

       That will give you an idea of how it's done(javascript code is obfuscated there, but still readable), so you may be able to use it as an example to come up with something that fits better

    Alex Shlega, GotchaHunter.Net




    • Bearbeitet Alex Shlega Freitag, 11. Mai 2012 16:05
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