Anmelden
Microsoft.com
 
Microsoft
 
 
 
Microsoft >
> 
> 
Virus and Spyware Scan will not stop

Gesperrt Virus and Spyware Scan will not stop

  • Donnerstag, 20. Dezember 2007 02:38
     
     
    Anmelden
    0

    Loaded the new verision of One Care - (2.0) and when I start a quick scan - it is like the engerize bunny keeps going - never to stop. So don't have much faith in up-to-date status. Current quick scan has went for 37 minutes and running. One ran all night. Any help would be much appreciated.

     

     

       

    Alle Antworten

    • Donnerstag, 20. Dezember 2007 16:44
       
       
      Anmelden
      0

      I installed One Care several months ago and when I ran the inital virus scan didn't experience any issues with long scan times.  I have since observed excessively long scan times - started one last night at 2:00am and now nearly 10 hours later it is still running...

         
      • Donnerstag, 20. Dezember 2007 17:26
        Moderator
         
         Beantwortet
        Anmelden
        0
        There have been a number of threads started regarding excessively long and slow scans in 2.0 including this one - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2560951&SiteID=2

         

        I haven't merged the threads, nor do I intend to at this time, as no common solution has been found. I do know that this is being investigated by the OneCare and antimalware teams and I am hopeful that an engine update in the near future will resolve the problem.

         

        If you have any other real-time protection - antivirus, antispwyare, and the like - be sure to disable or remove it to prevent a conflict with OneCare, which could cause very long scan times.

        -steve

           
        • Donnerstag, 20. Dezember 2007 21:24
           
           
          Anmelden
          0

          I found that if I start a SCAN and then open TASK MANAGER that the CPU usage was at 100%.  If I then went to processes and shutdown the SVCHOST.EXE that had a high CPU usage (50 or so) that the SCAN speed increased significantly and my quickscan finished in under 10mins.  I also tried doing a clean boot by disabling all the drivers not assocated with either OneCare or Microsoft - that didn't make any difference form me.

             
          • Samstag, 22. Dezember 2007 02:35
            Moderator
             
             
            Anmelden
            0

            Thanks for sharing your experience. This problem continues to be actively investigated.

            -steve

             

               
            • Samstag, 22. Dezember 2007 11:17
               
               
              Anmelden
              0

              I loaded the new version of the homecare protection and I'm not pleased either. i just posted a thread concerning a "trojanspy "bug I'm trying to get rid of. Give me an idea what your after and i might be able to give a suggestion. My concerns are under the thread "Trojanspy Bug"

              onevatoloco2003@yahoo.com

                 
              • Samstag, 22. Dezember 2007 18:11
                 
                 
                Anmelden
                0

                off course I'm not recommending anyone end a process that they don't know about, but this is the only way I could get OneCare to finish.  I have been using Norton AV for many years and always had confidence that the software was watching over my system, but with OneCare I have little to no confidence as it seems to have difficulties with the most basic tasks.  If an update isn't issued soon that resolves these deficiencies I for one will be moving back to Norton.

                   
                • Mittwoch, 30. Januar 2008 13:42
                   
                   
                  Anmelden
                  0

                  I too have experienced the non-terminating virus scan problem, but interestingly only on a toshiba M30 laptop. My other machines (different toshiba laptops, and a dell vostro 400) don't suffer in the same way.

                   

                  Issuing software which in effect contains a denial of service attack is not something I would expect from microsoft. It has shaken my faith in onecare - just after I renewed my subscription too. The unasked for arrival of the oncecare Pc circle feature is another irritation as I try to work out how to switch various 'helpful' features off. I too am thinking of looking elsewhere for 'onecare'.

                   

                     
                  • Mittwoch, 30. Januar 2008 16:49
                    Moderator
                     
                     
                    Anmelden
                    0
                     Ronan Sleep wrote:

                    I too have experienced the non-terminating virus scan problem, but interestingly only on a toshiba M30 laptop. My other machines (different toshiba laptops, and a dell vostro 400) don't suffer in the same way.

                     

                    Issuing software which in effect contains a denial of service attack is not something I would expect from microsoft. It has shaken my faith in onecare - just after I renewed my subscription too. The unasked for arrival of the oncecare Pc circle feature is another irritation as I try to work out how to switch various 'helpful' features off. I too am thinking of looking elsewhere for 'onecare'.

                     

                    See this post if you are experiencing high CPU during a scan - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2707364&SiteID=2

                     

                    And, could I ask what Circle features you find annoying? (I find some annoying, too, by the way...)

                     

                    -steve