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  • Friday, 19 June 2009 9:41 PM
     
     
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    Why is the my.live.com site/service not working. It's up and down for the past couple of weeks. Mostly only works at night!
       

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    • Wednesday, 24 June 2009 6:42 PM
      Owner
       
       Answered
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      Hi,

      We don't have any reports of widespread issues and are unable to reproduce the error you're encountering.  The next time you receive the maintenance page, if you click on View menu and select "Source", an error code should be displayed that can help us troubleshoot the issue.  If you copy the source code into a new post and we can investigate it.

      Thanks,

      Jason
      Jason Garza, Program Manager
         
      • Thursday, 25 June 2009 7:08 PM
         
         
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        Hi Jason,

        THe problem seems to be happening on machine that I have been using my.live.com on for a while. It is working great on a new machine I just installed. Here is what the error is.

        I tried deleting all the cookies and cache and internet temp files but it doesn't seem to have helped.

        Webpage error details

        User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.5.21022; .NET CLR 3.5.30729; FDM; OfficeLiveConnector.1.3; OfficeLivePatch.1.3; .NET CLR 3.0.30729)
        Timestamp: Thu, 25 Jun 2009 19:04:20 UTC


        Message: Expected '}'
        Line: 2
        Char: 76860
        Code: 0
        URI: http://stj.live.com/live/2.000.9.061/js/liveframework.js


        Message: Object expected
        Line: 2
        Char: 1
        Code: 0
        URI: http://stj.live.com/live/2.000.9.061/js/shim.js


        Message: Object expected
        Line: 2
        Char: 35
        Code: 0
        URI: http://stj.live.com/live/2.000.9.061/scripts/dataProxy.js


        Message: Object expected
        Line: 270
        Char: 3
        Code: 0
        URI: http://my.live.com/?wa=wsignin1.0


        Message: 'Live' is undefined
        Line: 281
        Char: 2
        Code: 0
        URI: http://my.live.com/?wa=wsignin1.0