none
Error 0x80070426

    Question

  • In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     

    Thursday, 23 February 2012 5:26 PM

Answers

  • "L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

    In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software Licensing service is not running.

     


     

     
    I’m posting this as a roundup of what got to be a very rambling thread, to put the answers in some sort of context, and make it easier for readers to work out what happened.
     
    The above highlighted errors describe the situation as it appeared initially.
    Attempting start the SLSVC service resulted in a System Error 5 message. The service itself appeared to be properly configured.
     
    Chasing the errors through the registry showed that the problem was caused by the fact that the Network Service user was not loading properly, due to a corrupted NTUSER.DAT file.
    After a few false starts, it appeared that there was also some filesystem corruption, as a Command Prompt DIR showed results different to the Windows Explorer results.
     
    In summary the final fix was
     
    1) Run CHKDSK /R to fix any filesystem problems
    2) Delete the NTUSER.DAT file from the Network Service profile
    3) Copy the Default user’s NTUSER.DAT file across to the NetworkService profile, and amend the permissions to allow Network Service to have Full Control.
     
    ....and that’s all there was to it, after very nearly 100 posts in the thread :)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, 4 March 2012 11:29 AM
    Moderator

All replies

  • "L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

    In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software Licensing service is not running.

     


     

    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    net start slsvc
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, 23 February 2012 5:47 PM
    Moderator
  • Tried SERVICES.MSC. Was set to Automatic but reset and applied. Then started service. Immediate response is error 0x80070005, access is denied.

    Laura Pledger

    Friday, 24 February 2012 3:30 AM
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    C:\Windows\system32>sc qc slsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Windows\system32>sc queryex slsvc

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024891  (0x80070005)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\Windows\system32>sc qprivs slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Windows\system32>sc qsidtype slsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>sc sdshow slsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>


    Laura Pledger

    Friday, 24 February 2012 4:29 AM
  • "L Pledger" wrote in message news:4ae7e046-8e2b-4a65-bc25-6e1c119f21c8...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net start slsvc
    The Software Licensing service is starting.
    The Software Licensing service could not be started.

    A system error has occurred.

    System error 5 has occurred.

    Access is denied.


    Laura Pledger

    OK – the service looks as if it’s been properly configured.
    System Error 5 can be caused because the file slsvc.exe has the wrong access permissions – so we’ll check that next (amongst other things)
    In an Elevated Command Prompt window, please run the following commands
    ICACLS C:\Windows\System32\slsvc.exe
    ICACLS C:\Users\Default\AppData\Roaming\Microsoft\SoftwareLicensing /s
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    
    REG QUERY HKCU\Environment
    REG QUERY "HKCU\Volatile Environment"
    REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment"
    REG QUERY HKU\S-1-5-20\Environment /s

    Again, copy and paste the whole output to your response – it may point to the source of the problem.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 24 February 2012 8:53 AM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\System32\slsvc.exe
    C:\Windows\System32\slsvc.exe NT SERVICE\TrustedInstaller:(F)
                                  BUILTIN\Administrators:(RX)
                                  NT AUTHORITY\SYSTEM:(RX)
                                  BUILTIN\Users:(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Users\Default\AppData\Roaming\Microsoft\SoftwareLi
    censing /s
    Invalid parameter "/s"

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming\Microsoft\SoftwareLicensing
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLice
    nsing NT AUTHORITY\SYSTEM:(OI)(CI)(F)

          BUILTIN\Administrators:(OI)(CI)(F)

          NT SERVICE\slsvc:(OI)(CI)(R,W,D)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>REG QUERY HKCU\Environment

    HKEY_CURRENT_USER\Environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        MOZ_PLUGIN_PATH    REG_SZ    C:\Program Files\Virtools\3D Life Player;C:\Pro
    gram Files\Virtools\3D Life Player\


    C:\Windows\system32>REG QUERY "HKCU\Volatile Environment"

    HKEY_CURRENT_USER\Volatile Environment
        LOGONSERVER    REG_SZ    \\LAURA-PC
        USERDOMAIN    REG_SZ    Laura-PC
        USERNAME    REG_SZ    Laura
        USERPROFILE    REG_SZ    C:\Users\Laura
        HOMEPATH    REG_SZ    \Users\Laura
        HOMEDRIVE    REG_SZ    C:
        APPDATA    REG_SZ    C:\Users\Laura\AppData\Roaming
        LOCALAPPDATA    REG_SZ    C:\Users\Laura\AppData\Local

    HKEY_CURRENT_USER\Volatile Environment\1

    C:\Windows\system32>REG QUERY "HKLM\SYSTEM\CurrentControlSet\Control\Session Man
    ager\Environment"

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
        ComSpec    REG_EXPAND_SZ    %SystemRoot%\system32\cmd.exe
        FP_NO_HOST_CHECK    REG_SZ    NO
        OS    REG_SZ    Windows_NT
        PATHEXT    REG_SZ    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
        PROCESSOR_ARCHITECTURE    REG_SZ    x86
        TEMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
        TMP    REG_EXPAND_SZ    %SystemRoot%\TEMP
        USERNAME    REG_SZ    SYSTEM
        windir    REG_EXPAND_SZ    %SystemRoot%
        PROCESSOR_LEVEL    REG_SZ    6
        PROCESSOR_IDENTIFIER    REG_SZ    x86 Family 6 Model 15 Stepping 13, Genuine
    Intel
        PROCESSOR_REVISION    REG_SZ    0f0d
        NUMBER_OF_PROCESSORS    REG_SZ    2
        TRACE_FORMAT_SEARCH_PATH    REG_EXPAND_SZ    \\winseqfe\release\Windows6.0\l
    h_sp2rtm\6002.18005.090410-1830\x86fre\symbols.pri\TraceFormat
        DFSTRACINGON    REG_EXPAND_SZ    FALSE
        OnlineServices    REG_SZ    Online Services
        Path    REG_EXPAND_SZ    C:\Program Files\Common Files\Microsoft Shared\Wind
    ows Live;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\hp\bin
    \Python;C:\Program Files\Windows Live\Shared;%SYSTEMROOT%\System32\WindowsPowerS
    hell\v1.0\;C:\Program Files\Common Files\Roxio Shared\9.0\DLLShared\
        PCBRAND    REG_SZ    Presario
        PLATFORM    REG_SZ    HPD
        PSModulePath    REG_EXPAND_SZ    %SystemRoot%\system32\WindowsPowerShell\v1.
    0\Modules\


    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment /s
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>


    Laura Pledger

    Friday, 24 February 2012 11:27 AM
  • "L Pledger" wrote in message news:e21c5162-5ac9-433a-83aa-8a86c5b20b06...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.


    C:\Windows\system32>REG QUERY HKU\S-1-5-20\Environment /s
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>


    Laura Pledger

     

     

     
     
    Ahah!
    It seems that the registry is missing something!
    Please run the following commands in an Elevated Command prompt – we’ll see how bad it is...
     
    REG QUERY HKU\S-1-5-20
    REG QUERY HKU
     
    Post the results
    (I have to go out now – back later)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 24 February 2012 11:43 AM
    Moderator
  • Oh please let it be something simple to fix. Fingers crossed

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKU\S-1-5-20
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKU

    HKEY_USERS\.DEFAULT
    HKEY_USERS\S-1-5-19
    HKEY_USERS\S-1-5-21-1938820810-1180724512-1959737532-1000
    HKEY_USERS\S-1-5-21-1938820810-1180724512-1959737532-1000_Classes
    HKEY_USERS\S-1-5-18

    C:\Windows\system32>


    Laura Pledger

    Friday, 24 February 2012 2:04 PM
  • Ah - that explains a lot.:(

    "C:\Windows\system32>REG QUERY HKU\S-1-5-20
    ERROR: The system was unable to find the specified registry key or value."

    This Key shoudl be present on every installation of Windows.

    If the Key is not present, then there *willl* be many problems with the system.

    Please start backing up your data to external media - if the changes I propose to add go wrong, the you could end up with a system which will not boot, and is not repairable!

    post back once you have created the necessary backups.

    (or your other option is to contact WGA support for assistance)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, 24 February 2012 6:22 PM
    Moderator
  • That is part of the problem, I have not been able to back up my files. I am not very computer smart. Is there another way to back up besides using the program in Control Panel? Haven't been able to back up since Feb 6, which I did weekly. Also attempted to reinstall Windows Vista (sent to me by Microsoft) but wanted me to uninstall PowerShell which I couldn't find. Bought Windows 7 as suggested by Microsoft but have not attempted because it also wants me to back up. What is WGA support.  Thanks again for your help

    Laura Pledger

    Friday, 24 February 2012 7:21 PM
  • The 'classic' backup option is to simply copy the files involved (e.g. the whole of the content of your Documents library) to DVD or external hard drive.

    You say that you had been backing up OK until Feb 6?

    what was the target destination for the backups?

    WGA support...

    WGA Support can be found
    here-

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the
    problem without a repair install of the OS - it would be useful for future
    reference!

    Note that I *think* (if all goes well) that I can get yur system working again relatively quickly - I cannot, however, promise anything (which is why I suggested the backup).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Friday, 24 February 2012 7:31 PM
    Moderator
  • The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?


    Laura Pledger

    Friday, 24 February 2012 7:52 PM
  • "L Pledger" wrote in message news:c49d6a90-fcb7-4018-85d3-88f81b93486e...

    The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?


    Laura Pledger

    Not really, backups are done under the System account (I think) and that account appears to have been removed from your machine, so nothing that account normally deals with is going to work properly.
     
    What I propose to do is give you a file which will hopefully regenerate the account to a usable fashion (perhaps completely so).
    However, there are risks (which is why I suggest a backup to external media) – and even if my ‘fix’ works, then I can’t guarantee that the whole ‘problem’ is solved.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 24 February 2012 8:06 PM
    Moderator
  • "L Pledger" wrote in message news:c49d6a90-fcb7-4018-85d3-88f81b93486e...

    The last successful back up 1/27 to DVD. Just tried to back up again via Control Panel program and recieved this: configuration registry database is corrupt (0x800703F1). Is this of any help?


    Laura Pledger

    I need a little more info before starting anything.....
    Please run the following commands from an Elevated Command Prompt
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList"
    Also, please open Regedit, and navigate to the  following Keys (as you would in Explorer) – right-cick on the Key name, and select Permissions.
    Please list the permissions on each Key (if the Key is present!)
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    HKEY_USERS
    HKEY_USERS\S-1-5-20

    Thanks.
    I have been unable to replicate your problem exactly, as I cannot find a way to delete the problem Key completely from my test machine – it may simply be hidden from the Command Prompt window. Using Regedit should allow you to see it if it’s there at all.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, 25 February 2012 8:16 AM
    Moderator
  • Believe this is what you wanted on the first part, working on the second. Sorry I am so slow. A little trial and error navigating folders.

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\NetworkSer
    vice
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
        ProfilesDirectory    REG_EXPAND_SZ    %SystemDrive%\Users
        Default    REG_EXPAND_SZ    %SystemDrive%\Users\Default
        Public    REG_EXPAND_SZ    %SystemDrive%\Users\Public
        ProgramData    REG_EXPAND_SZ    %SystemDrive%\ProgramData

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-18
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-19
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-21-1938820810-1180724512-1959737532-1000

    C:\Windows\system32>


    Laura Pledger

    Saturday, 25 February 2012 9:17 AM
  • "L Pledger" wrote in message news:7c6a948e-37b2-4b8a-bf9f-e22abcca25fa...

    Believe this is what you wanted on the first part, working on the second. Sorry I am so slow. A little trial and error navigating folders.


     

    C:\Windows\system32>


    Laura Pledger

    Don’t worry – there is NO hurry, as far as I’m concerned!
    Good – the data from that part looks OK to me, which means that the problem is hopefully restricted to that one key.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, 25 February 2012 9:24 AM
    Moderator
  • Couldn't figure out if I could copy and paste so here go nothing:

    Permission for s-1-5-20

    Creator Owner-special permissions

    system-full control, read

    admin (laura-pc\admin)- full control, read

    user (laura-pc\users)- read

    Permission for profilelist

    creator owner- special permissions

    system- full control, read

    admin- full control, read

    user- read

    Permission for HKEY\user

    everyone- read

    restricted- read

    system- full control, read

    admin- full control, read

    Permission for HKEY\s-1-5-20

    no folder, folders for -18, -19, -21


    Laura Pledger

    Saturday, 25 February 2012 9:53 AM
  • "L Pledger" wrote in message news:9a04e9c6-0e36-472a-831c-8c5c23f77768...

    Couldn't figure out if I could copy and paste so here go nothing:

    Permission for HKEY\user

    everyone- read

    restricted- read

    system- full control, read

    admin- full control, read

    Permission for HKEY\s-1-5-20

    no folder, folders for -18, -19, -21


    Laura Pledger

    That’s perfect – thanks.
     
    Let’s check that we can do what we need to:-
     
    Open an Elevated Command Prompt window, and run the following command...
     
    REG ADD HKEY_USERS\S-1-5-20
     
    Do you get an error message? (You may be asked to confirm the change, please do so)
     
    Hopefully, you’ll get a ‘success’ message.
    Reboot, and run the following command
    REG QUERY HKEY_USERS\S-1-5-20
    post your results
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, 25 February 2012 10:17 AM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
    ERROR: The parameter is incorrect.

    C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
    ERROR: The parameter is incorrect.

    C:\Windows\system32>


    Laura Pledger

    Saturday, 25 February 2012 10:25 AM
  • "L Pledger" wrote in message news:9f3cabdf-628e-43f2-844c-9f45bfe59be2...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
    ERROR: The parameter is incorrect.

    C:\Windows\system32>REG ADD HKEY_USERS\S-1-5-20
    ERROR: The parameter is incorrect.

    C:\Windows\system32>


    Laura Pledger

    Bother!
    I’m obviously missing something somewhere.....
    Back in a bit.
     
    ....sorry – that got stuck in my outbox :(
    I have to admit to not being sure what’s going on here – I can’t delete that Key, and you can’t add it :(
     
    We have 5 alternatives.
    1) Try anyway
    2) Wait for me to try and properly reproduce your problem
    3) You can try a repair install of Windows.
    4) See if WGA Support can assist
    5) The ‘Nuke & Pave’ option – a complete reformat and re-install from the manufacturer’s Recovery system
     
    If you want to consider option 3, then here’s a good set of instructions - http://www.vistax64.com/tutorials/88236-repair-install-vista.html?ltr=R
     
    For option 4 -
    WGA Support can be found here-
     
     
    It’s up to you how you feel like proceeding.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, 25 February 2012 11:54 AM
    Moderator
  • If you don't mind I'll stick with option 2. I'm a 57 yr old grandma, more comfortable with changing diapers and washing bottles. I've tried option 4, that's how I got to you. I've tried reinstalling Windows sent to me by Microsoft and an error tells me to uninstall PowerShell which I can't find, I have a new Win 7 I could try but it wants me to have original software for my printer, wireless connection and installed programs (Family Tree Maker)  which I can't find since my last clean installation a year ago when I had the problem with IE9. Sorry to be such a bother. 


    Laura Pledger

    Saturday, 25 February 2012 4:41 PM
  • That's OK - I'm 56 :)

    I'm also working a very simlar problem with another person in this forum - so things are prograssing, albeit slower than all of us would like.

    As far as PowerShell is concerned, it should be listed in Installed Updates - see here for instructions.....

    http://geekzguru.wordpress.com/2008/02/16/howto-uninstall-powershell-10/


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, 25 February 2012 4:57 PM
    Moderator
  • "Noel D Paton" wrote in message news:5908a88b-8476-41c5-815d-76e63e26e318...

    That's OK - I'm 56 :)

    I'm also working a very simlar problem with another person in this forum - so things are prograssing, albeit slower than all of us would like.

    As far as PowerShell is concerned, it should be listed in Installed Updates - see here for instructions.....

    http://geekzguru.wordpress.com/2008/02/16/howto-uninstall-powershell-10/


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
    OK_  I think I may have a clue!
     
    Please run the following command in an Elevated Command Prompt window....
     
    SC SDSHOW PLUGPLAY
     
    post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, 27 February 2012 8:06 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW PLUGPLAY

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>


    Laura Pledger

    Monday, 27 February 2012 8:13 PM
  • "L Pledger" wrote in message news:ecde6514-3749-4964-a330-ee01c996380a...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC SDSHOW PLUGPLAY

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>


    Laura Pledger

    The idea was there – but there’s nothing there out of the ordinary.
     
    Please open Regedit and locate the HKEY_USERS key itself – right-click on it, and select Properties.
    Who is the Owner?
    Who has access rights? what are they?
     
    Please run the following commands – perhaps the problem is with another part of the PlugPlay service
     
    SC QC PLUGPLAY
    SC QUERYEX PLUGPLAY
    SC QPRIVS PLUGPLAY
    SC QSIDTYPE PLUGPLAY
     
    (I *will* find the problem if it kills me! – I will *not* be defeated! <g>)
     
     
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, 27 February 2012 8:34 PM
    Moderator
  • Ok I may not be doing this correct. Regedit, HKEY_USERS key, no Properties but Permission: Everyone- read; Restricted- read; system- full control, read; admin (laura-pc\admin)- full control, read

    Now I did find HKEY_USERS/.DEFALUT/permission (again no properties): Creator owner (no name but I did find under "advance setting" current ower "laura-pc\admin") special permissions; system- full control, read; admin (laura-pc\admin)- full control, read; user (laura-pc\users)- read


    Laura Pledger

    Monday, 27 February 2012 9:52 PM
  • This may kill both of us, but I'm sticking with you. ;-)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC QC PLUGPLAY
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: PLUGPLAY
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k DcomLaunch
            LOAD_ORDER_GROUP   : PlugPlay
            TAG                : 0
            DISPLAY_NAME       : Plug and Play
            DEPENDENCIES       :
            SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX PLUGPLAY

    SERVICE_NAME: PLUGPLAY
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 856
            FLAGS              :

    C:\Windows\system32>SC QPRIVS PLUGPLAY
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: PLUGPLAY
            PRIVILEGES       : SeTcbPrivilege
                             : SeSecurityPrivilege
                             : SeAssignPrimaryTokenPrivilege
                             : SeTakeOwnershipPrivilege
                             : SeLoadDriverPrivilege
                             : SeBackupPrivilege
                             : SeRestorePrivilege
                             : SeImpersonatePrivilege
                             : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeUndockPrivilege
                             : SeDebugPrivilege

    C:\Windows\system32>SC QSIDTYPE PLUGPLAY
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: PLUGPLAY
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Windows\system32>


    Laura Pledger

    Monday, 27 February 2012 9:56 PM
  • "L Pledger" wrote in message news:2ad321a6-f056-420e-8008-cbe8a64d9295...

    Ok I may not be doing this correct. Regedit, HKEY_USERS key, no Properties but Permission: Everyone- read; Restricted- read; system- full control, read; admin (laura-pc\admin)- full control, read

     


    Laura Pledger

    That’s all right – me going word-blind again :)
     
    That’s perfect – and exactly what it should be, as far as I can tell.
    Please run the Commands, and post the results.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, 27 February 2012 9:57 PM
    Moderator
  • "L Pledger" wrote in message news:5ae88192-042a-455f-8647-bd1db8547eb5...

    This may kill both of us, but I'm sticking with you. ;-)


    Laura Pledger

    Please run the following commands in an Elevated Command Prompt – post the results
    SC QC NETMAN
    SC QUERYEX NETMAN
    SC SDSHOW NETMAN

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, 27 February 2012 11:11 PM
    Moderator
  • I need to mention that I am getting a "Windows Media Player Network Sharing Service has stopped working." Any correlation between what is going on and the media player?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SC QC NETMAN
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: NETMAN
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 3   DEMAND_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\System32\svchost.exe -k LocalSystemNetwo
    rkRestricted
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Network Connections
            DEPENDENCIES       : RpcSs
                               : nsi
            SERVICE_START_NAME : LocalSystem

    C:\Windows\system32>SC QUERYEX NETMAN

    SERVICE_NAME: NETMAN
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 1156
            FLAGS              :

    C:\Windows\system32>SC SDSHOW NETMAN

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    C:\Windows\system32>


    Laura Pledger

    Tuesday, 28 February 2012 3:34 AM
  • "L Pledger" wrote in message news:4d620e06-1ff7-44c2-8c23-12bbda354dd0...

    I need to mention that I am getting a "Windows Media Player Network Sharing Service has stopped working." Any correlation between what is going on and the media player?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     


    Laura Pledger

    Definitely! – To be honest, I’m quite surprised that you’re able to do any network-related stuff at all, with this registry Key missing.
     
    The output from the commands again looks normal to me.
     
    Please run the following...
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
     
     
    post the results – I think we may be getting somewhere...
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, 28 February 2012 1:54 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData\Roa
    ming\Microsoft\SoftwareLicensing
    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLice
    nsing NT AUTHORITY\SYSTEM:(OI)(CI)(F)

          BUILTIN\Administrators:(OI)(CI)(F)

          NT SERVICE\slsvc:(OI)(CI)(R,W,D)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
                                                         BUILTIN\Administrators:(F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(F)
                                                         NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>


    Laura Pledger

    Tuesday, 28 February 2012 4:38 PM
  • "L Pledger" wrote in message news:a1041cfb-ad33-4ac7-bc17-92f782718095...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>


    Laura Pledger

    OK – we’re possibly getting there!
    Please run the following commands and post the results.....
    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20"


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, 29 February 2012 6:37 AM
    Moderator
  • It may also be a good idea to check on the Permissins (in Regedit) for the Hivelist key - navigate to it, and right-click on the Key - what permissions are quoted?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, 29 February 2012 8:59 AM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY
    ERROR: Invalid syntax.
    Type "REG QUERY /?" for usage.

    C:\Windows\system32>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist

    The system cannot find the path specified.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
    CurrentVersion\ProfileList\S-1-5-20"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
    5-20
        ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\NetworkSer
    vice
        Flags    REG_DWORD    0x0
        State    REG_DWORD    0x0


    C:\Windows\system32>


    Laura Pledger

    Wednesday, 29 February 2012 9:09 AM
  • followed key stroke for the above hivelist (hope that's right)

    creator owner- special permission; system- full control, read; admin (laura-pc\admin)- full control, read; user (laura-pc\users)- read


    Laura Pledger

    Wednesday, 29 February 2012 9:19 AM
  • The first one seems to have got lost in the copying :)

    Please try it again - it's the more important of the two.

    REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, 29 February 2012 9:24 AM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro
    l\hivelist

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\hivelist
        \REGISTRY\MACHINE\HARDWARE    REG_SZ
        \REGISTRY\MACHINE\SECURITY    REG_SZ    \Device\HarddiskVolume1\Windows\Syst
    em32\config\SECURITY
        \REGISTRY\MACHINE\SOFTWARE    REG_SZ    \Device\HarddiskVolume1\Windows\Syst
    em32\config\SOFTWARE
        \REGISTRY\MACHINE\SYSTEM    REG_SZ    \Device\HarddiskVolume1\Windows\System
    32\config\SYSTEM
        \REGISTRY\USER\.DEFAULT    REG_SZ    \Device\HarddiskVolume1\Windows\System3
    2\config\DEFAULT
        \REGISTRY\MACHINE\SAM    REG_SZ    \Device\HarddiskVolume1\Windows\System32\
    config\SAM
        \REGISTRY\MACHINE\COMPONENTS    REG_SZ    \Device\HarddiskVolume1\Windows\Sy
    stem32\config\COMPONENTS
        \REGISTRY\USER\S-1-5-19    REG_SZ    \Device\HarddiskVolume1\Windows\Service
    Profiles\LocalService\NTUSER.DAT
        \Registry\User\S-1-5-21-1938820810-1180724512-1959737532-1000    REG_SZ    \
    Device\HarddiskVolume1\Users\Laura\ntuser.dat
        \Registry\User\S-1-5-21-1938820810-1180724512-1959737532-1000_Classes    REG
    _SZ    \Device\HarddiskVolume1\Users\Laura\AppData\Local\Microsoft\Windows\UsrCl
    ass.dat


    C:\Windows\system32>


    Laura Pledger

    Wednesday, 29 February 2012 9:29 AM
  • "L Pledger" wrote in message news:b044fc92-6010-4e8b-924f-4b31692677f1...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

     

     


    C:\Windows\system32>


    Laura Pledger

    OK – the S-1-5-20 entry is missing there too (now the question is ‘why?’ :)
    The file it’s built from may be corrupt.
    Please open Computer (Windows Explorer) and navigate to the following folder...
    C:\Windows\ServiceProfiles\NetworkService
    In there you should see a file NTUSER.DAT
    If you don’t see it, click on Organise in the menu bar, and then ‘Folder and search options’
        Click on the View tab, and check the ‘Show hidden files.....’ blob.
    also UNcheck the ‘Hide protected system files....’ box,
    and UNcheck the ‘Hide extensions...’ box, then OK out.
    You should see the file now.
     
    right-click on the file, and select Properties.
    In the Security tab, what are the permissions?
    In the Details tab, what is the ‘Date Modified’?
    Who is the Owner?
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 10:02 AM
    Moderator
  • ....or better

    ICACLS C:\Windows\serviceprofiles\networkservice

    ICACLS C:\Windows\serviceprofiles\networkservice\NTUSER.DAT

    :)

    If you tap F8 when you boot, to get into the startup menu, to you have the option of 'Repair my computer'? If not, do you have the Windows disk handy? (we may need to do some offline work)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, 29 February 2012 11:24 AM
    Moderator
  • "Noel D Paton" wrote in message news:dfdeb64c-2efa-4c3a-a0db-5c2a83612366...

    ....or better

    ICACLS C:\Windows\serviceprofiles\networkservice

    ICACLS C:\Windows\serviceprofiles\networkservice\NTUSER.DAT

    :)

    If you tap F8 when you boot, to get into the startup menu, to you have the option of 'Repair my computer'? If not, do you have the Windows disk handy? (we may need to do some offline work)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
     
    We *may* have at least a partial solution!
     
    I’m uploading a file (ACLFileN.txt) to my SkyDrive – please download it, and save it to your desktop.
    Open an Elevated Command Prompt window and use the following command
     
    ICACLS C:\WINDOWS\SERVICEPROFILES\NETWORKSERVICE /RESTORE %USERPROFILE%\DESKTOP\ACLFILEN.TXT
     
    It *should* give a success message  - if there are any failed processing messages, please copy them and paste them in your reply.
     
    Run another MGADiag report, and post the results
     
    Hopefully that will change things somewhat!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 12:18 PM
    Moderator
  • security tab

    system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write

    detail tab

    date modified- 4/11/2009 8:14 am; owner- administrators


    Laura Pledger

    Wednesday, 29 February 2012 12:45 PM
  • "L Pledger" wrote in message news:40b057a2-8e09-4143-bb8b-a0e375ed053b...

    security tab

    system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write

    detail tab

    date modified- 4/11/2009 8:14 am; owner- administrators


    Laura Pledger

    WOW - the file hasn’t been modified for 27 months!. It usually gets updated every time the machine boots.
    How long have you been having problems, again?
    Just in case, please check your system time and date – right-click on the time in the bottom right corner, and select Adjust Date/Time check that the date and time (including year) are correct, and that your Time Zone is correct.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 1:03 PM
    Moderator
  • "Noel D Paton" wrote in message news:b4d0c3eb-375e-42ed-9007-25168a79f491...
     
    We *may* have at least a partial solution!
     
    I’m uploading a file (ACLFileN.txt) to my SkyDrive – please download it, and save it to your desktop.
    Open an Elevated Command Prompt window and use the following command
    <snip>
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
     
    Ooops! – forgot the link to the file, in the excitement! :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 1:13 PM
    Moderator
  • "L Pledger" wrote in message news:40b057a2-8e09-4143-bb8b-a0e375ed053b...

    security tab

    system- full control, modify, read & execute, read, write; network service- same; laura (laura-pc\laura)- read& execute, read; admin (laura-pc\admin)- full control, modify, read & execute, read, write

    detail tab

    date modified- 4/11/2009 8:14 am; owner- administrators


    Laura Pledger

    HOLD THE FRONT PAGE!!!
    We may have a winner!
    Corruption in the file  is the most likely cause of your problem, in view of the above results.
     
    To (at least partially) correct this, we can force Windows to rebuild the file, simply by renaming the existing one.
    First let’s just check that the file is corrupted – please check the file size reported by Windows explorer on the file
     
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
     
    In theory, it seems always to be 256KB in size (at least in my installations)
    what size is yours reported as?
    Either way, right-click on the file, and select Rename.
    Rename it to NTUSER.OLD
    Close Windows Explorer
    reboot. (keeping fingers crossed <g>)
    Run another MGADiag report, and post the results.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 2:04 PM
    Moderator
  • I am so sorry my brain has turned to mush. Please give directions to get where you want me to go. I bought computer new in 2008 (preinstalled vista home premium), no problems until 2011 when I tried to upgrade to IE9, Microsoft sent Win Vista Home Premium/SP2, clean installation it corrected the problem; then starting abt 6 Feb 2012 unable to back up which eventually became error 0x80070426. That brings us up to date.

    Laura Pledger

    Wednesday, 29 February 2012 4:57 PM
  • Odd - whatever :)

    Please open Windows Explorer (Computer).

    Navigate to the

    C:\Windows\ServiceProfiles\NetworkService

    folder and locate the NTUSER.DAT file

    right-click on it, and select Rename

    Change the name to NTUSER.OLD

    then reboot

    Run MGADiag again, and post the result.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, 29 February 2012 5:06 PM
    Moderator
  • I was reading post when I did the MGADiag, now I can't remember how to do. Please advise. I am so so sorry


    Laura Pledger

    Wednesday, 29 February 2012 5:34 PM
  • No need to apologize - it's been a hard few days!

    download MGADiag and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Wednesday, 29 February 2012 5:37 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     


    Laura Pledger

    Wednesday, 29 February 2012 5:41 PM
  • "L Pledger" wrote in message news:2561e9bf-0316-4cfc-8598-5117376d43ae...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     


    Laura Pledger

    Bother – still the same :(
    (did you get any error message when you changed the file name? – it took me about 5 clicks on the OK buttons to approve the change here on my test rig)
     
    OK – please open a command prompt windows and run the following command.
     
    REG QUERY C:\Windows\Serviceprofiles\networkservice\ntuser.DAT
    REG QUERY C:\Windows\Service Profiles\NetworkService\\NTUSER.OLD
     
    post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 5:57 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY C:\Windows\Serviceprofiles\networkservice\ntuser.D
    AT
    ERROR: Invalid key name.
    Type "REG QUERY /?" for usage.

    C:\Windows\system32>REG QUERY C:\Windows\Service Profiles\NetworkService\\NTUSER
    .OLD
    ERROR: Invalid key name.
    Type "REG QUERY /?" for usage.

    C:\Windows\system32>


    Laura Pledger

    Wednesday, 29 February 2012 6:03 PM
  • Went to Windows\ServiceProfiles\NetworkService. There are 3 files showing: ntuser.dat.LOG1, NTUSER.OLD, ntuser.dat.LOG2

    Laura Pledger

    Wednesday, 29 February 2012 6:08 PM
  • "L Pledger" wrote in message news:c13a6562-78f0-4cb2-942f-16eac1d89f73...

     


    Laura Pledger

    It’s getting to me, too!
    that was the wrong command :(
    let’s try again....
     
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 6:10 PM
    Moderator
  • Will be stepping away for a couple of hours. Need to pay bills :)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
                                                         BUILTIN\Administrators:(F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(F)
                                                         NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)
                                                         Laura-PC\Laura:(I)(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
    The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>


    Laura Pledger

    Wednesday, 29 February 2012 6:24 PM
  • "L Pledger" wrote in message news:339fe8a0-9a6c-4f32-a820-117c9cb4e3da...
    Went to Windows\ServiceProfiles\NetworkService. There are 3 files showing: ntuser.dat.LOG1, NTUSER.OLD, ntuser.dat.LOG2

    Laura Pledger

    So it’s not re-creating the proper file – possibly because there are other files missing. (My installation has 6 other files present in that folder (and 8 folders as well)) – 3 of which are locked by the system, so obviously have other things going on.
     
    Please run the following commands
    ICACLS C:\Windows\ServiceProfiles\NetworkService
    ICACLS C:\Windows\ServiceProfiles\LocalService
    ICACLS C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT
     
    Please check the folder
    C:\Windows\ServiceProfiles\LocalService
    – how may files and folders are there in it?
     
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 6:34 PM
    Moderator
  • "L Pledger" wrote in message news:88f079bb-0475-45f4-a2d9-41300a8d203e...

    Will be stepping away for a couple of hours. Need to pay bills :)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT NT AUTHORITY\SYSTEM:(F)
                                                         BUILTIN\Administrators:(F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(F)
                                                         NT AUTHORITY\SYSTEM:(I)(F)
                                                         BUILTIN\Administrators:(I)(
    F)
                                                         NT AUTHORITY\NETWORK SERVIC
    E:(I)(F)
                                                         Laura-PC\Laura:(I)(RX)

    Successfully processed 1 files; Failed processing 0 files

    C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\NTUSER.OLD
    The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>


    Laura Pledger

    There is something VERY strange going on here!
     
    Please try the following command – I have no idea what the result will be...
    ICACLS C:\Users\Default\NetworkService
    dir C:\Users\Default
    dir C:\Users\Default\AppData
    dir C:\Users\Default \AppData\Roaming
     
    post the results when you can – I may be in bed by the time you get back :)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 7:05 PM
    Moderator
  • C:\Windows\ServiceProfiles\LocalService

    Folders

    AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Saved Games, Videos

    Files- NTUSER.DAT, ntuser.dat.LOG1, ntuser.LOG2

    C:\Windows\ServiceProfiles\NetworkServices

    Folders

    AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Pictures, Saved Games,  Videos

    Files- ntuser.dat.LOG1, ntuser.dat.LOG2, NTUSER.OLD

    You asked earlier

    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    In theory, it seems always to be 256KB in size (at least in my installations)

    what size is yours reported as?

    NetworkService\NTUSER.OLD  1 KB

    LocalService\NTUSER.DAT 1 KB


    Laura Pledger

    Wednesday, 29 February 2012 10:27 PM
  • "L Pledger" wrote in message news:3c6f404f-4297-4840-818b-305486c71d1c...

    C:\Windows\ServiceProfiles\LocalService

    Folders

    AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Saved Games, Videos

    Files- NTUSER.DAT, ntuser.dat.LOG1, ntuser.LOG2

    C:\Windows\ServiceProfiles\NetworkServices

    Folders

    AppData (faded out), Desktop, Documents, Downloads, Favorites, Links, Music, Pictures, Saved Games,  Videos

    Files- ntuser.dat.LOG1, ntuser.dat.LOG2, NTUSER.OLD

    You asked earlier

    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    In theory, it seems always to be 256KB in size (at least in my installations)

    what size is yours reported as?

    NetworkService\NTUSER.OLD  1 KB

    LocalService\NTUSER.DAT 1 KB


    Laura Pledger

    You’re getting good at this :)
    That’s great – it looks to me as if there’s a lot more going on here....
    I need to play some more – you have a good afternoon.
    I have to be out all day tomorrow, so it’s likely that I won’t get to post back until around 6pmGMT/10am Pacific.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, 29 February 2012 10:42 PM
    Moderator
  • Thank you, you have been very patient with me. Mom always said "If all else fails, read the instructions!" Your instructions have been very easy to follow. Have a good evening.

    Please try the following command – I have no idea what the result will be...

    ICACLS C:\Users\Default\NetworkService
    dir C:\Users\Default
    dir C:\Users\Default\AppData
    dir C:\Users\Default \AppData\Roaming

    post the results when you can – I may be in bed by the time you get back :)

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>ICACLS C:\Users\Default\NetworkService
    The system cannot find the file specified.
    Successfully processed 0 files; Failed processing 1 files

    C:\Windows\system32>dir C:\Users\Default
     Volume in drive C is COMPAQ
     Volume Serial Number is E209-7672

     Directory of C:\Users\Default

    11/02/2006  02:23 AM    <DIR>          Desktop
    11/02/2006  05:02 AM    <DIR>          Documents
    11/02/2006  02:23 AM    <DIR>          Downloads
    05/23/2011  05:54 PM    <DIR>          Favorites
    11/02/2006  02:23 AM    <DIR>          Links
    11/02/2006  02:23 AM    <DIR>          Music
    11/02/2006  02:23 AM    <DIR>          Pictures
    11/02/2006  02:23 AM    <DIR>          Saved Games
    05/23/2011  05:54 PM    <DIR>          video
    11/02/2006  02:23 AM    <DIR>          Videos
                   0 File(s)              0 bytes
                  10 Dir(s)  233,341,190,144 bytes free

    C:\Windows\system32>dir C:\Users\Default\AppData
     Volume in drive C is COMPAQ
     Volume Serial Number is E209-7672

     Directory of C:\Users\Default\AppData

    05/23/2011  05:54 PM    <DIR>          Local
    06/16/2011  06:43 PM    <DIR>          Roaming
                   0 File(s)              0 bytes
                   2 Dir(s)  233,341,173,760 bytes free

    C:\Windows\system32>dir C:\Users\Default \AppData\Roaming
    The system cannot find the file specified.

    C:\Windows\system32>


    Laura Pledger

    Thursday, 1 March 2012 1:13 AM
  • "L Pledger" wrote in message news:a7d48d38-6af3-4738-9e29-e5aa2f9c4c4c...

    Thank you, you have been very patient with me. Mom always said "If all else fails, read the instructions!" Your instructions have been very easy to follow. Have a good evening


    Laura Pledger

    Heh – I try, and sometimes succeed – you’ve been a very patient client (so far! <g>), who’s helped me learn a lot!
     
    back later after I’ve played some.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, 1 March 2012 8:05 AM
    Moderator
  • "L Pledger" wrote in message news:88f079bb-0475-45f4-a2d9-41300a8d203e...

    Will be stepping away for a couple of hours. Need to pay bills :)

     

    C:\Windows\system32>


    Laura Pledger

    Please open a Command prompt window and run the following commands
     
    DIR C:\NTUSER.DAT  /s /ah
    DIR C:\NTUSER.DAT  /s
    DIR C:\NTUSER.DAT /s /as
     
    post the output
     
    Hopefully this will find where the ‘working’ copy is!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, 1 March 2012 8:34 AM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>DIR C:\NTUSER.DAT /s /ah
     Volume in drive C is COMPAQ
     Volume Serial Number is E209-7672

     Directory of C:\Users\Default

    05/23/2011  05:04 PM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

     Directory of C:\Users\Laura

    03/01/2012  08:21 AM         2,097,152 ntuser.dat
                   1 File(s)      2,097,152 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService

    02/29/2012  09:16 AM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService

    02/02/2012  08:07 PM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

         Total Files Listed:
                   4 File(s)      2,883,584 bytes
                   0 Dir(s)  232,003,366,912 bytes free

    C:\Windows\system32>DIR C:\NTUSER.DAT  /s
     Volume in drive C is COMPAQ
     Volume Serial Number is E209-7672

     Directory of C:\Windows\System32\config\systemprofile

    10/16/2011  11:27 AM           262,144 ntuser.dat
                   1 File(s)        262,144 bytes

         Total Files Listed:
                   1 File(s)        262,144 bytes
                   0 Dir(s)  232,003,366,912 bytes free

    C:\Windows\system32>DIR C:\NTUSER.DAT /s /as
     Volume in drive C is COMPAQ
     Volume Serial Number is E209-7672

     Directory of C:\Users\Default

    05/23/2011  05:04 PM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

     Directory of C:\Users\Laura

    03/01/2012  08:21 AM         2,097,152 ntuser.dat
                   1 File(s)      2,097,152 bytes

     Directory of C:\Windows\ServiceProfiles\LocalService

    02/29/2012  09:16 AM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

     Directory of C:\Windows\ServiceProfiles\NetworkService

    02/02/2012  08:07 PM           262,144 NTUSER.DAT
                   1 File(s)        262,144 bytes

         Total Files Listed:
                   4 File(s)      2,883,584 bytes
                   0 Dir(s)  232,003,366,912 bytes free

    C:\Windows\system32>


    Laura Pledger

    Thursday, 1 March 2012 4:25 PM
  • "L Pledger" wrote in message news:b1b3ba6c-6637-4a07-8c95-3e2086bc1fed...

    Directory of C:\Users\Default\NTUSER.DAT
                   1 File(s)        262,144 bytes

    Directory of C:\Users\Laura\ntuser.dat
                   1 File(s)      2,097,152 bytes

    Directory of C:\Windows\System32\config\systemprofile\ntuser.dat
                   1 File(s)        262,144 bytes

    Directory of C:\Windows\ServiceProfiles\LocalService\NTUSER.DAT
                   1 File(s)        262,144 bytes

    Directory of C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
                   1 File(s)        262,144 bytes


    Laura Pledger

    All of those (I’ve winnowed it to the minimum) look OK – but one of them insists that you have a NTUSER.DAT file in the C:\Windows\ServiceProfiles\NetworkService folder, which is the right size.
    Having said that, the file should have been modified on every boot – and this one appears not to have been modified since 2nd Feb!
     
    I cannot work out what is going on here :(
     
    About the only thing that I can think of is that the CMOS battery has ‘died’ and the recharge cycle is causing problems – but I would have expected very different problems to this!
     
    I’ve had responses to my appeals for assistance over the past few days – and I hope I’ve followed them, as far as I was able – but none have really offered any more than guidance in theoretical terms. None have been able to offer a potential cause/effect that we could test.
     
    Just in case.... please try running MemTest86+  (www.memtest.org)  overnight (you’ll need to download the CD version, and then burn the ISO as a bootable disk) and see what it reports.
     
    Other than that, I really am out of ideas and options, and will have to refer you back to MS’s tender mercies for assistance – or your manufacturer, who will surely tell you to use the Recovery system to get the machine back to its ex-factory state, and proceed from there.
     
    I do apologise for taking you on this intricate tour of the registry and file system! I can only hope that you’ve learned as much as I have, by way of compensation. The problem appears to be either more deep-seated, or more widespread, than I’d bargained on. (most 0x80070426 errors are caused by a registry cleaner, and easily fixed - yours was not one of these, needless to say!)
     
    Thank you for being a *very* patient client, and a very willing and helpful one, but I fear that there is nothing else that I can do under the circumstances than pass you back to the ‘experts’ :)
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, 1 March 2012 9:42 PM
    Moderator
  • Thank you for all of your help. If I have any question about the MemTest86+ may I ask you? Again thanks. :-)

    Laura Pledger

    Thursday, 1 March 2012 10:00 PM
  • Windows comes with it's own memory tester.
    Type memory in Start's search box and choose Memory Diagnostic then Reboot.
    Run both Normal and Advanced. This will take a few minutes.
     
    Before giving up can you run two more commands.
     
    reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"
     
    reg query hku\test\environment
    --
    ..
    --
    "L Pledger" wrote in message news:a4f635b2-a34b-447b-a9d2-b59bb9ac6569...
    > Thank you for all of your help. If I have any question about the
    > MemTest86+ may I ask you? Again thanks. :-)
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    Friday, 2 March 2012 5:56 AM
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService
    \NTUSER.DAT"
    ERROR: The configuration registry database is corrupt.

    C:\Windows\system32>reg query hku\test\environment
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>


    Laura Pledger

    Friday, 2 March 2012 8:06 AM
  • "L Pledger" wrote in message news:a4f635b2-a34b-447b-a9d2-b59bb9ac6569...
    Thank you for all of your help. If I have any question about the MemTest86+ may I ask you? Again thanks. :-)

    Laura Pledger

     
    Of course :)
    (I see David’s asked you to do something – please do it, as I’d be interested in the results also)
     
    Someone just suggested that your might create a new User account and then boot to that and see if the situation resolves itself at least in that account.
    It’s worth a try, certainly.
    Go to Control Panel, an open the User Accounts control – then click on ‘Manage another account’
    Click on ‘Create a new account’
    enter an account name different to yours, and make it an Administrator account
    Then click on Create Account.
    reboot to the new account, and see if an MGADiag report looks any different:)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 2 March 2012 8:15 AM
    Moderator
  • We now know the problem.
     
    Try this to fix
     
    ren "C:\Windows\ServiceP
    rofiles\NetworkService\NTUSER.DAT" *.corrupt
     
    xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceP
    rofiles\NetworkService\NTUSER.DAT"
     
    Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,
     
    I can't test things so maybe Noel can try to recreate a new ntuser.dat
    --
    ..
    --
    "L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...
    > Microsoft Windows [Version 6.0.6002]
    > Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    >
    > C:\Windows\system32>reg load HKU\Test
    > "C:\Windows\ServiceProfiles\NetworkService
    > \NTUSER.DAT"
    > ERROR: The configuration registry database is corrupt.
    >
    > C:\Windows\system32>reg query hku\test\environment
    > ERROR: The system was unable to find the specified registry key or value.
    >
    > C:\Windows\system32>
    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    Friday, 2 March 2012 8:43 AM
  • "L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg load HKU\Test "C:\Windows\ServiceProfiles\NetworkService
    \NTUSER.DAT"
    ERROR: The configuration registry database is corrupt.

    C:\Windows\system32>reg query hku\test\environment
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>


    Laura Pledger

    Interesting!
    Please run the following commands in an elevated Command Prompt window

    Attrib –s –h  C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT

    REN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT C:\Windows\ServiceProfiles\NetworkService\NTUSER.COPY

    Then reboot – what happens?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 2 March 2012 8:44 AM
    Moderator
  • "DavidMCandy" wrote in message news:ad6fd1f6-fcdc-41f6-b49c-59c1c3c41c17...
    We now know the problem.
    Try this to fix
    ren "C:\Windows\ServiceP
    rofiles\NetworkService\NTUSER.DAT" *.corrupt
    xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceP
    rofiles\NetworkService\NTUSER.DAT"
    Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,
    I can't test things so maybe Noel can try to recreate a new ntuser.dat
    I suspect that Laura will have to ATTRIB the file first. David – it’ll still be marked as a System file and not subject to manipulation such as renaming. (hence my command set )
    I don’t think the XCopy is required – it should be rebuilt after the reboot anyhow, but it’s always possible that the default profile is corrupted.
    We can check that by repeated the hive load after it’s been rebuilt, or directly by importing the default hive.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 2 March 2012 9:00 AM
    Moderator
  • The default ntuser.dat has it's system bit set so xcopy /h will copy it
    where copy won't. I could test that.
     
    I couldn't test the renaming of the corrupt file.
    --
    ..
    --
    "Noel D Paton" wrote in message news:ef0e4df7-3241-46b5-b267-0333b0e3a504...
    > "DavidMCandy" wrote in message
    > news:ad6fd1f6-fcdc-41f6-b49c-59c1c3c41c17...
    > We now know the problem.
    >
    > Try this to fix
    >
    > ren "C:\Windows\ServiceP
    > rofiles\NetworkService\NTUSER.DAT" *.corrupt
    >
    > xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceP
    > rofiles\NetworkService\NTUSER.DAT"
    >
    > Reboot. Does the HKEY_USERS\S-1-5-20 key appear in the registry,
    >
    > I can't test things so maybe Noel can try to recreate a new ntuser.dat
    > --
    > ..
    > --
    > "L Pledger" wrote in message news:20d14386-c56e-4eac-85d6-3851099aefc5...
    >> Microsoft Windows [Version 6.0.6002]
    >> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    >>
    >> C:\Windows\system32>reg load HKU\Test
    >> "C:\Windows\ServiceProfiles\NetworkService
    >> \NTUSER.DAT"
    >> ERROR: The configuration registry database is corrupt.
    >>
    >> C:\Windows\system32>reg query hku\test\environment
    >> ERROR: The system was unable to find the specified registry key or value.
    >>
    >> C:\Windows\system32>
    >>
    >>
    >> --------------------------------------------------------------------------------
    >>
    >> Laura Pledger
    >>
    >
    >
    >
    > I suspect that Laura will have to ATTRIB the file first. David ��€“ it’ll
    > still be marked as a System file and not subject to manipulation such as
    > renaming. (hence my command set )
    > I don’t think the XCopy is required – it should be rebuilt after the
    > reboot anyhow, but it’s always possible that the default profile is
    > corrupted.
    > We can check that by repeated the hive load after it’s been rebuilt, or
    > directly by importing the default hive.
    >
    >
    >
    >
    > --------------------------------------------------------------------------------
    > Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed
    > Sloth
     
     
    Friday, 2 March 2012 9:07 AM
  • :-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my computer. Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first.  Thanks to both of you for not giving up on me.

    Laura Pledger

    Friday, 2 March 2012 11:31 AM
  • "L Pledger" wrote in message news:2ba9714b-b07a-4865-899a-d7dc299aee77...
    :-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my computer. Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first.  Thanks to both of you for not giving up on me.

    Laura Pledger

    Sorry about the confusion – David and I have slightly different approaches to achieving the same object :)
     
    I suspect that my approach will work better than David’s in the current circumstances, as the file we need to copy/delete or rename is tagged as a System file – which means that it cannot be manipulated  under most normal circumstances – removing the System attribute using the ‘attrib –s’ command allows us to do what we like with it, while adding the ‘-h’ switch makes sure that we can see it.
     
    At present I see no benefit to directly copying the Default profile across manually, as the system should do that itself on a reboot, if the proper file is missing.
    However, it would be interesting to see what happens if you try the following commands.
     
    reg load HKU\Test "C:\Users\Default\NTUSER.DAT"
    reg query hku\test\environment
     
    This would tell us whether there is a problem with the default file or not – if there is then we may be able to resurrect it from the ashes, or substitute a valid one.
    If you could do that, and then post the results, we may know more. (wait for further instructions before completing the rest of this post :)
     
     
    Running the following commands from an Elevated command prompt first removes the special attributes from the file, and then renames it.
     
    Attrib –s –h C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    REN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT C:\Windows\ServiceProfiles\NetworkService\NTUSER.COPY
     
    If you run that, and post the output (do not reboot until asked to do so!), we can see how well it succeeds – if it fails for any reason, then we can try David’s way.
     
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, 2 March 2012 2:25 PM
    Moderator
  • Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>reg load HKU\Test "C:\Users\Default\NTUSER.DAT"
    The operation completed successfully.

    C:\Windows\system32>reg query hku\test\environment

    HKEY_USERS\test\environment
        TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
        TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp


    C:\Windows\system32>


    Laura Pledger

    Friday, 2 March 2012 4:21 PM
  • What you need to do now is the following.
     
    Type in a command prompt.
     
    attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    REN C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT *.corrupt
    
     
    Reboot. Has a new file been created by windows?
    C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT
    If so skip the next paragraph.
     
    If the file HASN'T been created type in a command prompt.
     
    xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"
    
     
    Reboot.
     
    Now that the file exists go to the following key in the registry and see if it exists, which it should.
    HKEY_USERS\S-1-5-20
     
    We'll come back to Memory Diagnostic after the corrupt file is fixed.

    --
    .
    --
    "L Pledger" wrote in message news:af91a08e-65d1-4e8e-a0d8-368028ebdd91...
    > Microsoft Windows [Version 6.0.6002]
    > Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
    >
    > C:\Windows\system32>reg load HKU\Test "C:\Users\Default\NTUSER.DAT"
    > The operation completed successfully.
    >
    > C:\Windows\system32>reg query hku\test\environment
    >
    > HKEY_USERS\test\environment
    >    TEMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    >    TMP    REG_EXPAND_SZ    %USERPROFILE%\AppData\Local\Temp
    >
    >
    > C:\Windows\system32>
    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
    Saturday, 3 March 2012 12:50 AM
  • David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2 (256kb, last modified 2/2/12).  There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder.  I won't do anything until I hear from you or Noel

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSE
    R.DAT
    Parameter format not correct -

    C:\Windows\system32>


    Laura Pledger

    Saturday, 3 March 2012 7:22 AM
  • "L Pledger" wrote in message news:63f43e86-0e37-4966-bce7-16f5fd7e1c3a...

    David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2 (256kb, last modified 2/2/12).  There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder.  I won't do anything until I hear from you or Noel

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Attrib -s -h C:\Windows\ServiceProfiles\NetworkService\NTUSE
    R.DAT
    Parameter format not correct -

    C:\Windows\system32>


    Laura Pledger

    What your previous report showed was that the Default User version of the file existed, and that it was probably in good shape.
    Earlier reports from the command prompt implied that the file wee need to correct is corrupted.
     
    For whatever reason, Windows Explorer and the Command Prompt are showing different data – we’ve done a deletion from Explorer, so we now need to do it from the Command Prompt
     
    I’ve checked the syntax on your output, and it *should* have run OK – the fact it didn’t possibly means that there is s slightly different problem, and that the entry in the filesystem for the file is incorrect (which would tally with the other problems). you can reboot, then run the following set of instructions.
     
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, 3 March 2012 4:42 PM
    Moderator
  • Sorry it took so long, it was taking forever so I went shopping. CHKDSK has finished, what's next?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     


    Laura Pledger

    Sunday, 4 March 2012 12:12 AM
  • Start Explorer. Press Alt + T and the Tools menu will appear. Choose Folder Options. Go to the View tab. In the list of Advanced Settings choose Show Hidden Files and Folders and untick Hide Protected Operating System Files.
     
    Click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator.
     
    Type
     
    explorer
    Go to C:\Windows\ServicProfiles\NetworkService and see if you can see NTUser.dat. If so see if you can rename or delete it.
    --
    .
    --
    "L Pledger" wrote in message news:18f160bc-5701-4444-84b5-089a460310e7...
    > Sorry it took so long, it was taking forever so I went shopping. CHKDSK has finished, what's next?
    >
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    > Validation Status: Genuine
    > Validation Code: 0
    > Cached Online Validation Code: N/A, hr = 0x80070426
    > Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    > Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    > Windows Product ID: 89578-485-4629482-71502
    > Windows Product ID Type: 5
    > Windows License Type: Retail
    > Windows OS version: 6.0.6002.2.00010300.2.0.003
    > ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    > Is Admin: Yes
    > TestCab: 0x0
    > LegitcheckControl ActiveX: Registered, 1.9.42.0
    > Signed By: Microsoft
    > Product Name: Windows Vista (TM) Home Premium
    > Architecture: 0x00000000
    > Build lab: 6002.vistasp2_gdr.111025-0338
    > TTS Error:
    > Validation Diagnostic:
    > Resolution Status: N/A
    >
    > Vista WgaER Data-->
    > ThreatID(s): N/A, hr = 0x80070002
    > Version: 6.0.6002.16398
    >
    > Windows XP Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > File Exists: No
    > Version: N/A, hr = 0x80070002
    > WgaTray.exe Signed By: N/A, hr = 0x80070002
    > WgaLogon.dll Signed By: N/A, hr = 0x80070002
    >
    > OGA Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > Version: 2.0.48.0
    > OGAExec.exe Signed By: Microsoft
    > OGAAddin.dll Signed By: Microsoft
    >
    > OGA Data-->
    > Office Status: 109 N/A
    > OGA Version: Registered, 2.0.48.0
    > Signed By: Microsoft
    > Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    >
    > Browser Data-->
    > Proxy settings:
    > User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    > Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    > Download signed ActiveX controls: Prompt
    > Download unsigned ActiveX controls: Disabled
    > Run ActiveX controls and plug-ins: Allowed
    > Initialize and script ActiveX controls not marked as safe: Disabled
    > Allow scripting of Internet Explorer Webbrowser control: Disabled
    > Active scripting: Allowed
    > Script ActiveX controls marked as safe for scripting: Allowed
    >
    > File Scan Data-->
    >
    > Other data-->
    > Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
    >
    > Spsys.log Content: 0x80070002
    >
    > Licensing Data-->
    > Software Licensing service is not running.
    >
    > Windows Activation Technologies-->
    > N/A
    >
    > HWID Data-->
    > HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=
    >
    > OEM Activation 1.0 Data-->
    > N/A
    >
    > OEM Activation 2.0 Data-->
    > BIOS valid for OA 2.0: yes
    > Windows marker version: 0x20000
    > OEMID and OEMTableID Consistent: yes
    > BIOS Information:
    >  ACPI Table Name OEMID Value OEMTableID Value
    >  APIC   HPQOEM  SLIC-CPC
    >  FACP   HPQOEM  SLIC-CPC
    >  HPET   HPQOEM  SLIC-CPC
    >  MCFG   HPQOEM  SLIC-CPC
    >  SLIC   HPQOEM  SLIC-CPC
    >  SSDT   HPQOEM  SLIC-CPC
    >
    >

    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
    Sunday, 4 March 2012 12:31 AM
  • Files were already unhidden but hid them then unhidden them again. Nothing's changed.There is no NTUser.dat file in C:\Windows\ServicProfiles\NetworkService. Same 3 files still exist as before.


    Laura Pledger

    Sunday, 4 March 2012 12:47 AM
  • It was there before, I checked a previous post. Oh well, it's gone now which is what we want.
     
    If you haven't rebooted since it went missing. Do so. If it isn't recreated automatically type this
     
    xcopy /h "C:\Users\Default\NTUSER.DAT" "C:\Windows\ServiceProfiles\NetworkService\NTUSER.DAT"
    
    Reboot. Goto Registry Editor Does HKEY_USERS\S-1-5-20 exist.

    --
    .
    --
    "L Pledger" wrote in message news:9da5e746-4d99-4827-9098-895faec186c4...
    > Files were already unhidden but hid them then unhidden them again. Nothing's changed.There is no NTUser.dat file in C:\Windows\ServicProfiles\NetworkService. Same 3 files still exist as before.
    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
    Sunday, 4 March 2012 1:05 AM
  • Yeah, it is there. What's next?

    Laura Pledger

    Sunday, 4 March 2012 1:29 AM
  • You've rebooted and the key is present in the registry?
     
    In Regedit right click HKEY_USERS\S-1-5-20 and choose Permissions. Check
    that Network Service has full control.
     
    Is your Media Player Network Sharing program now working?
     
    To go back to the orignal thing you were requested to do, can you now type
    in an elevated command prompt
     
    sc config slsvc start= auto
    sc start slsvc
     
    --
    ..
    --
    "L Pledger" wrote in message news:fe1fb414-3770-4686-8e46-bf3c192229e9...
    > Yeah, it is there. What's next?
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
    Sunday, 4 March 2012 1:54 AM
  • Yes, KEY S-1-5-20 is there. Permissions is as follows CREATOR OWNER- Special Permission; SYSTEM- Full Control, Read; Admin (Laura-PC\Admin)- Full Control, Read; Users (Laura-PC\Users)- Read.

    Media Player Network Sharing is still not working. Will try sc config slsvc start= auto and sc start slsvc. To make sure I understand. These are to separate command ran at Elevated Command Prompt.?


    Laura Pledger

    Sunday, 4 March 2012 2:08 AM
  • Start regedit elevated (type it in an elevated command prompt). Everything
    should be typed in an elevated command prompt.
     
    Right click the key in Regedit and choose Permissions. Click Add. Click the
    Advanced button. Click Find Now. Select Network Service. Ok then Ok. Tick
    Full Control. Then Ok.
     
    Now reboot.
     
    Now type in an elevated command prompt
     
    sc config slsvc start= auto
    sc start slsvc
     
     
    --
    ..
    --
    "L Pledger" wrote in message news:ef8c4e43-922b-4c4a-835d-fd9ee7ffde2f...
    > Yes, KEY S-1-5-20 is there. Permissions is as follows CREATOR OWNER-
    > Special Permission; SYSTEM- Full Control, Read; Admin (Laura-PC\Admin)-
    > Full Control, Read; Users (Laura-PC\Users)- Read.
    >
    > Media Player Network Sharing is still not working. Will try sc config
    > slsvc start= auto and sc start slsvc. To make sure I understand. These are
    > to separate command ran at Elevated Command Prompt.?
    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    • Marked as answer by L Pledger Sunday, 4 March 2012 3:08 AM
    • Unmarked as answer by L Pledger Sunday, 4 March 2012 3:10 AM
    Sunday, 4 March 2012 2:21 AM
  • Ok now what.? Are we getting there?

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>sc config slsvc start= auto
    [SC] ChangeServiceConfig SUCCESS

    C:\Windows\system32>sc start slsvc
    [SC] StartService FAILED 1056:

    An instance of the service is already running.


    C:\Windows\system32>


    Laura Pledger

    Sunday, 4 March 2012 2:40 AM
  • I think you did it. Thank you so much. Currently updating, Microsoft Security Essentials is working, next will try to back up. Again Thank you to you and Noel for not giving up on me.

    Laura Pledger

    • Marked as answer by L Pledger Sunday, 4 March 2012 3:08 AM
    • Unmarked as answer by L Pledger Sunday, 4 March 2012 3:08 AM
    Sunday, 4 March 2012 3:06 AM
  • Ok. You have fixed the underlying problem and the initial problem pointed to
    by the Activation Diagnostic you ran.
     
    Rerun the Activation Diagnostic and post here. Noel is the expert on those
    reports. They're gibberish to me.
     
    As to the Memory Diagnostic problem. It didn't say there was a problem with
    memory, it crashed. Therefore we can't draw any conclusions. But it raises
    some suspicions.
     
    There is a another program that Noel reccommended that you run. You may want
    to try this memory test program.
     
    http://www.memtest86.com/
     
    Unfortunately it's a lot more hassle. You need to create a bootable CD,
    Floppy or USB key and set your computer up to boot from that device.
     
     
    --
    ..
    --
    "L Pledger" wrote in message news:02c932f5-b1dc-41fd-ad07-e978c2c846e7...
    > Ok now what.? Are we getting there?
    >
    >
    > Microsoft Windows [Version 6.0.6002]
    > Copyright (c) 2006 Microsoft Corporation. All rights reserved.
    >
    > C:\Windows\system32>sc config slsvc start= auto
    > [SC] ChangeServiceConfig SUCCESS
    >
    > C:\Windows\system32>sc start slsvc
    > [SC] StartService FAILED 1056:
    >
    > An instance of the service is already running.
    >
    >
    > C:\Windows\system32>
    >
    >
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    Sunday, 4 March 2012 3:07 AM
  • A total of 90 posts in this thread (this is the 91st) and 26 posts about
    your problem in another thread. Sabrina from Microsoft offered suggestions
    in the other thread.
     
    I wouln't put as much effort as you did in fixing my own computer. And I'm
    sure a lot of what you did was very cryptic. So well done.
    --
    ..
    --
    "L Pledger" wrote in message news:a4d2a858-e217-4865-9604-dbe2c9ffba1f...
    >I think you did it. Thank you so much. Currently updating, Microsoft
    >Security Essentials is working, next will try to back up. Again Thank you
    >to you and Noel for not giving up on me.
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    Sunday, 4 March 2012 3:16 AM
  • It was really out of necessity. I couldn't back up my files so I could do a clean boot and I couldn't figure out where or how to uninstall PowerShell. Thanks to everyone again.  You asked me to run a report for Noel, what and how?

    Laura Pledger

    Sunday, 4 March 2012 3:52 AM
  • In your first post you included the report from MGADiag.exe. This is used to
    diagnose problems with Window's activation. This forum is about problems
    with Window's activation.
     
    Did you actually have any problems with Window's activation? If so post a
    new MGADiag.exe report, as we've fixed the error in your first report, and
    Noel will look at it.
     
    --
    ..
    --
    "L Pledger" wrote in message news:1035c7b8-63ea-4564-9a2f-8dc8b59314e4...
    > It was really out of necessity. I couldn't back up my files so I could do
    > a clean boot and I couldn't figure out where or how to uninstall
    > PowerShell. Thanks to everyone again. You asked me to run a report for
    > Noel, what and how?
    > --------------------------------------------------------------------------------
    >
    > Laura Pledger
    >
     
     
    Sunday, 4 March 2012 4:02 AM
  • Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-485-462948-00-1033-6002.0000-1522011
    Installation ID: 006390061386707482217650659106956405542355703805624423
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: MXCHF
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     


    Laura Pledger

    Sunday, 4 March 2012 4:59 AM
  • Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.111025-0338
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECB59B3B-9BA0-4F36-A7D6-309AF97CA436}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MXCHF</PKey><PID>89578-485-4629482-71502</PID><PIDType>5</PIDType><SID>S-1-5-21-1938820810-1180724512-1959737532</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS><HWID>E3CF3307018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-485-462948-00-1033-6002.0000-1522011
    Installation ID: 006390061386707482217650659106956405542355703805624423
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: MXCHF
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAJJRUG7hWwBKqdib9OrDy9Fa+ximsVu9SKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC


     


    Laura Pledger

    Sunday, 4 March 2012 4:59 AM
  • "L Pledger" wrote in message news:cd53b5d1-8dfc-4b8f-8c7c-dccfdbd96515...

    Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Other data-->
    SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ384AA-ABA SR5410F</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>v5.03</Version><SMBIOSVersion major="2" minor="5"/><Date>20080218000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Partial Product Key: MXCHF
    License Status: Licensed

     


    Laura Pledger

     
    YAY! we got there in the end :)
    (Thanks for the assist, David!)
    Your installation is now properly licensed, and should be working better as well – do you still get the Media Player error?
     
    There is one very minor error in the report, which can easily be cleared by going to validate Windows at www.microsoft.com/genuine/validate but apart from that, all should be well.
     
    Well done – not least for sticking to it through thick and thin, and the confusions of the last few days!
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, 4 March 2012 8:00 AM
    Moderator
  • Not really sure if Media Player is working but I haven't received any more error reports. Everything appears to be working fine again. Thank you again for all of your help and not giving up on me.

    Laura Pledger

    Sunday, 4 March 2012 10:29 AM
  • "L Pledger" wrote in message news:a404cd38-9495-46a8-b951-54c06b357565...
    Not really sure if Media Player is working but I haven't received any more error reports. Everything appears to be working fine again. Thank you again for all of your help and not giving up on me.

    Laura Pledger

    <BG>
    I was about to – but....
    You’re welcome – I’ve learned a lot through this thread as well, so thanks for being persistent, and not giving up on me, either!
     
    Thanks again to David for the assist both here and elsewhere.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, 4 March 2012 11:09 AM
    Moderator
  • "L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

    In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27WXR-9VXQM-MXCHF
    Windows Product Key Hash: yIWvKlCS+QXG7qAXYDMQMXdbo0c=
    Windows Product ID: 89578-485-4629482-71502
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

    Licensing Data-->
    Software Licensing service is not running.

     


     

     
    I’m posting this as a roundup of what got to be a very rambling thread, to put the answers in some sort of context, and make it easier for readers to work out what happened.
     
    The above highlighted errors describe the situation as it appeared initially.
    Attempting start the SLSVC service resulted in a System Error 5 message. The service itself appeared to be properly configured.
     
    Chasing the errors through the registry showed that the problem was caused by the fact that the Network Service user was not loading properly, due to a corrupted NTUSER.DAT file.
    After a few false starts, it appeared that there was also some filesystem corruption, as a Command Prompt DIR showed results different to the Windows Explorer results.
     
    In summary the final fix was
     
    1) Run CHKDSK /R to fix any filesystem problems
    2) Delete the NTUSER.DAT file from the Network Service profile
    3) Copy the Default user’s NTUSER.DAT file across to the NetworkService profile, and amend the permissions to allow Network Service to have Full Control.
     
    ....and that’s all there was to it, after very nearly 100 posts in the thread :)
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, 4 March 2012 11:29 AM
    Moderator
  • It works. Now I can do windows update. but in my case  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20 missing.

    Saturday, 10 November 2012 11:11 AM
  • That Key is the master key for the NetworkService account - if it's not present, then it's not surprising that you got similar results.

    Had you been using any form of registry 'cleaner' or 'optimizer'? had you had a malware infection?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Saturday, 10 November 2012 4:28 PM
    Moderator