Moved CRM to a new domain now I'm constantly asked for password that doesn't work?
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Tuesday, 24 May 2011 10:30 PM
Hey everyone, so I had CRM 2011 on my SBS server under lets say olddomain. I installed a new server on new hardware and made a new domain called newdomain. I followed the directions to move to a new domain and everything worked perfectly. My other users can log into CRM on the new domain without any issues. For some reason with my user account, I have a bunch of issues. I can log in fine, but it pops up about 6 times asking for username and password. It shows my newdomain as the domain, but if I put my username and password, it just pops up again. I just have to press cancel or escape and it keeps loading no problem, sometimes it shows it multiple times but hitting esc a few times it's fine. If I try to open an account for example, it pops up asking for username and password, it never accepts one, I have to hit cancel, then it pops up again, hit cancel again, again again then finally it's up. I'm not sure what would cause this and it's only for me? Any ideas?
One quick thing I realized, it only does it if I access the server by it's name, so http://companycrm. If I access it by http://10.0.0.10/ then it asks for username and password which I enter and then it never asks again. It's jus twhen acceesing it by it's name, it never asks for a password, just over and over whenin the system.
One last thing, it still does it when connecting by IP but not as much ony when in areas like customization but not accounts opps etc.
All Replies
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Wednesday, 25 May 2011 1:16 AMModerator
The new domain server on your computer might need to be added to Trusted Sites. I would add it to Trusted sites and then if that doesn't help I would go (IN IE settings) go to tools, internet options, security, trusted sites tab, custom level, then scroll to the bottom and then set it to anonymous login.
That might help also.
Jamie Miley
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Wednesday, 25 May 2011 1:24 AMGreat idea thanks I'll try that!
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Wednesday, 25 May 2011 2:24 PMDidn't work it still asks for it..
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Wednesday, 25 May 2011 3:05 PMModeratorBoth ideas didn't work? Did you set the anonymous login for the same zone also?
Jamie Miley
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Friday, 27 May 2011 11:05 PM
It didn't work no, if I do anonymous then it says unauthorized access any time I press cancel. It only works if I say automatic logon on intranet only, but it still pops it open I just keep having to press cancel over and over..
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Saturday, 28 May 2011 1:44 PMModeratorDo you have anonymous access turned off in your CRM website in IIS on the server?
Jamie Miley
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Saturday, 28 May 2011 8:12 PMYeah it's on, it says anonymous access enabled. It's weird, it seems to only do it sometimes. Like it seemed to be better, then I enabled an OnLoad javascript event and now it asks for password every time I open an account. I just have to press cancel and it opens fine. Putting trusted sites on anonymous gives a access denied error and won't let me access anything in CRM, it has to be on remember password when on intranet. I'm at a loss...
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Thursday, 2 June 2011 6:06 PM
I think I fixed it. I changed it to "Always ask for username and password" instead of the other options, relaunched IE signed in and it hasn't asked yet..
Ugh I lied, just opened an old opportunity and it asked for it right away.. -
Friday, 8 June 2012 2:52 PMModeratorDid you get this resolved?
Jamie Miley
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Wednesday, 10 April 2013 3:28 PMModerator
I wonder if maybe you have webresources in dashboards in such that might still be looking to authenticate to the old domain?
Thoughts?
Jamie Miley
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