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Adding a new user - add new icon missing - page unresponsive

Unanswered Adding a new user - add new icon missing - page unresponsive

  • Friday, 14 October 2011 11:14 PM
     
     
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    I am the Administrator of our CRM Dynamics and tried to add a new user today.  Unfortunately the icon is missing and all functions of the page are grayed out.  I click on any other section of CRM and it all functions correctly (even with in the administration area). 

    I am showing as having one subscription available for use so it's not a subscription problem.  Not sure how to address this.  Need to add this person pronto.

     

    thanks for your insights!  Katherine

     

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  • Saturday, 22 October 2011 11:02 AM
     
     
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    You are using RM Online to Onpremise installation ?

    Are you on CRM 2011 or older version ?

     

    Administrator Should be able to add a new user. Can u quickly confirm on role assigned to you by opening user form corresponding to your account from ( Setting > Administrator > Users) and navigating to Security Roles section.

     

     
  • Thursday, 23 February 2012 7:23 PM
     
     
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    I'm running into the same issue...logged in as administrator and browse to (administration-users) and the button to add user is gone in both the outlook and web version. It left a add Multiple users button but the add user button is missing all together. There were no changes to CRM as we have only applied the latest rollup in dev. 

     
  • Friday, 11 May 2012 11:08 PM
     
     
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    applying rollup 6 for crm 2011 resolved the issue for me
    • Edited by Eric Brady Friday, 11 May 2012 11:08 PM
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