Wednesday, 13 October 2010 9:34 PM
We are looking to adopt a helpdesk following the ITIL processes in CRM 4.0 for our support customers does any know of a company or books or courses who can help us implement this. We need to record support requests, select the product that requires the service and then create workflows/reports on the service support requests.
Thanks in Advance
Thursday, 14 October 2010 3:40 AM
We recently designed a CRM Help Helpdesk System having all the features that you want. I can send you its specs and screen shots.
Microsoft Certified Business Management Solutions Specialist
- Edited by The Great Believer Thursday, 14 October 2010 4:58 AM clarification
Wednesday, 20 October 2010 10:55 PM
I would be interested in seeing the product myself as well as we hope to move to a system soon. Let me know what to do so we can can see a demo possibly.
Wednesday, 30 May 2012 9:12 AM
My organisation is looking at implementing a helpdesk within Microsoft Dynamics CRM 2011. Could I possibly get some information from you on how you looked at implementing this service and also any pitfalls that you encountered on the way
Wednesday, 30 May 2012 12:59 PM
We would be interested in seeing this as well. We have been considering implementing something similar.
Friday, 1 June 2012 1:05 PM
Can u able to send the screen shot of CRM Help desk system .
Friday, 1 June 2012 10:13 PMModerator
There are two Microsoft partners that have published IT Service Management solutions based on Microsoft Dynamics CRM:
C360 had an ITSM add-on solution but appear to have discontinued it. http://www.c360.com/ITSM_Reporting.aspx
- Proposed As Answer by Neil BensonMVP, Moderator Friday, 1 June 2012 10:13 PM