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Custom Entity Icons not showing up in Outlook 2010

Proposed Custom Entity Icons not showing up in Outlook 2010

  • Tuesday, 29 November 2011 4:27 PM
     
     
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    We continue to have issues with trying to get Icons to show up in the Outlook CRM 2011 client for any custom entities. We have tried everything posted on this and they still don't show up under the New Record pull down. Any suggestions?
    • Edited by Old School Tuesday, 29 November 2011 4:29 PM
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  • Monday, 5 December 2011 1:02 PM
     
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    Hi,

    You can select icons by this wizard on custom entity :

    In Outlook CRM 2011 client, after you click "Synchronize with CRM", restart Outlook CRM 2011 client.

    Regards,

     

    Philippe

    Blog : dynamicscrmcustomization

    Please remember to click "Vote as Helpful" and “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed As Answer by Philippe LEAL Monday, 5 December 2011 1:02 PM
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  • Tuesday, 6 December 2011 2:06 AM
     
     
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    when you say icons do you mean only the images are missing or are you saying you do not see that entity itself?

    Make sure on entity customization you have set the option to make this entity available on outlook client...

    Sam

    Web: http://www.inogic.com
    Blog: http://inogic.blogspot.com
    Email: news@inogic.com
    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
     
  • Monday, 12 December 2011 7:40 AM
     
     
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    Were you able to resolve this problem. Make sure to come back and update the post with the solution that helped you resolve this problem and close this thread as answered.

    If you need further help with this please post additional information.

    Thanks!

    Sam

     

     

    Web: http://www.inogic.com
    Blog: http://inogic.blogspot.com
    Email: news@inogic.com
    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
     
  • Wednesday, 29 February 2012 4:33 PM
     
     
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    is there a solution to this as I am also having the same issue in the outlook client (Office 2010) with CRM 2011 online. As you can see in the image below the icons show in the folder list but not under the CRM Record drop down

    Thanks

     
  • Friday, 2 March 2012 8:18 PM
     
     
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    I saw this same problem. 

    From the client, run the Microsoft Dynamics CRM 2011 -> Diagnostics tool.  Then goto advance setting and "Delete Temporary Microsoft Dynamics CRM Client Files"

    Of course this only fixes it on one machine,  I have no idea how I'm going to tell 500 users to do this. 

     
  • Sunday, 4 March 2012 6:49 AM
     
     
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    It might be caching the old images, or not re-syncing the new ones.

    Try: clear your browser cache, restart outlook, restart your computer, run the diagnostics tool as mentioned above, force a sync with CRM from outlook. Worst case you could try reinstall the connector.

    Also, is this happening across all your users? or a selected few? Do you have any custom icons that appear? and do they load fine in the web client?

    Hope this helps.

    -Paul

     
  • Monday, 5 March 2012 9:58 AM
     
     
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    Hi xAirrick and Paul,

    Thanks for your suggestions, I have tried them all but the icons still do not show on the CRM Record drop down in the Outlook client.

    to answer your questions Paul, yes it is happening to all users, no custom icons appear in that particular drop down, but they do all appear fine in the web client and in the folder list for the organisation in Outlook (in the outlook navigation pane).

    Any other ideas?

    Cheers

     
  • Tuesday, 20 March 2012 2:40 PM
     
     
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    We have also tried everything and still can't get the custom entity icons to show in Outlook 2010. Everything is by the book. If anybody figures this out, please let us know.
    • Edited by Old School Tuesday, 20 March 2012 2:40 PM
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  • Wednesday, 28 March 2012 10:31 AM
     
     
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    I'm still having this issue... has anyone got any more ideas?


     
  • Friday, 18 May 2012 8:25 PM
     
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    Most of the Icons used by the Outlook Client are cached in;

    C:\Users\<<username>>\AppData\Local\Microsoft\MSCRM\Client\IconCache

    Try renaming this folder and restarting outlook.

    I have an open case with Microsoft, there is a bug somewhere in the code that is allowing the cache to become stale.

     
  • Tuesday, 29 May 2012 7:42 AM
     
     
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    Hi xAirrick,

    Thanks for your advice. I renamed the folder as you suggested and restarted outlook. Unfortunately the custom icons in the new record dropdown are still not appearing.

    Have you had any news on your open case with MS?

    Thanks

     
  • Tuesday, 29 May 2012 12:00 PM
     
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    sorry, looks like you might have a different problem.  My case with microsoft is directly related to the caching problem. 

    Double check to make sure you have a 32x32 pixel image.
    Try replacing the icon with a standard OOB icon and see if it shows up (delete your IconCache before you open outlook)
    You can also try a different image format, I used PNG

    • Proposed As Answer by MrSquirrel Wednesday, 24 October 2012 9:19 AM
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