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Microsoft Dynamics 2011 CRM - Integration with Asterisk phone system

    Question

  • I would like to know if there is a way to send a URL in a way that would open up a specific client's Contact / Account page.  I know you can do this using the client's GUID, but I would like to use the client's phone number as the search term...

    For example, this would open the client's account using GUID: 

    http://myorg.crm.dynamics.com/main.aspx?etn=account&pagetype=entityrecord&id=%7B91330924-802A-4B0D-A900-34FD9D790829%7D

    I would like to use something to this effect:

    http://myorg.crm.dynamics.com/main.aspx?etn=account&pagetype=entityrecord&phonenumber=5551231234

    Is there any possibility of this?  Thanks in advance!

    Friday, 3 August 2012 6:11 PM

All replies

  • You will first have to retrieve the recordsets containing your search item (phonenumber in your case). Then with the returned value (GUID) you can open the form (first URL provided)

    Carsten Groth http://carstengroth.wordpress.com Microsoft Dynamics Certified Technology Specialist CRM Online 30 Tage kostenfrei testen – http://crm.dynamics.com/de-de/trial-overview

    Friday, 3 August 2012 6:22 PM
  • Hi Carsten,

    Thanks for the reply!  Would you be able to elaborate a little?  I'm not sure where to start.  Thanks!

    Friday, 10 August 2012 10:44 PM
  • I would like to get some more info also if you have a solution.

    GY

    Saturday, 10 November 2012 1:34 AM