HELP AND SUPPORT IN WINDOWS XP WON'T OPEN I CHECKED SERVICES AND IT IS RUNNING

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• Saturday, 26 February 2011 1:24 AM

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  You're off topic for this forum, which is dedicated to Windows Live OneCare. 

   

  You need to go here:

   

  XP: http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

   

   

  -steve

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~

  • Marked As Answer by Stephen BootsMVP, Moderator Saturday, 26 February 2011 1:24 AM
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• Saturday, 26 February 2011 1:26 AM

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  If you *are* running OneCare and mean that Help and Support in Windows Live OneCare doesn't do anything, see this post  for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

  Uninstall OneCare http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/732e6371-2e71-479a-8cd6-b189941ed4fb, use the cleanup tool:  http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/, and then download and install the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx 

  If you used OneCare for backups, you'll still be able to restore from old backups if you use the OneCare Restore tool - http://social.microsoft.com/Forums/en-US/onecarebackupandrestore/thread/e5d686c8-762b-4b22-bc08-bfb93f911e57, but you'll need to seek an alternative backup solution.

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  ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~