All Replies

• Wednesday, 21 March, 2007 7:53 PM

   

   
  

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  Tony,

  I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

  1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
  2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

  http://www.microsoft.com/genuine

  If the above steps did not resolve your issue lets continue with the steps below.

  I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
  http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

  Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

  http://go.microsoft.com/fwlink/?linkid=52012    

  You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

  Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

  
  1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
  2. Please return to this post and “Paste” the results here for additional review.

  
  If the issue still has not been resolved could you please provide us with the following information?

  
  Thank you,
  Stephen Holm
  OGA Forum Manager,
  Stephen MS

   
• Wednesday, 21 March, 2007 8:01 PM

   

   
  

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  I tried all of the steps you described above.  Still unable to validate.  Below are the results:

   

  Diagnostic Report (1.7.0012.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Genuine
  Detailed Status: 0x1
  Windows Product Key: *****-*****-TF4CM-3V9M9-CWTC2
  Windows Product Key Hash: dYqmC63f+zlITUeekuLgRm2AuNo=
  Windows Product ID: 89580-006-5723281-71189
  Windows Product ID Type: 5
  Windows License Type: Retail
  Windows OS version: 6.0.6000.2.00010100.0.0.001
  ID: 7e9be1f2-c516-4fb0-b823-d56c3b4f4d26
  Is Admin: No
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.5.723.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Notifications Data-->
  Cached Result: N/A
  File Exists: No
  Version: N/A
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  OGA Version: Registered, 1.6.21.0
  Signed By: Microsoft
  Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>7e9be1f2-c516-4fb0-b823-d56c3b4f4d26</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-CWTC2</PKey><PID>89580-006-5723281-71189</PID><PIDType>5</PIDType><SID>S-1-5-21-3568362255-1693944700-2072608221</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension XPS                </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="3"/><Date>20041011000000.000000+000</Date></BIOS><HWID>FA313507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>147A0DD48DE270C</Val><Hash>FSAQRgoiVXJfCsCUjR+QkuEU8YY=</Hash><Pid>81606-902-1957382-64090</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

   

   
• Wednesday, 21 March, 2007 8:09 PM

   

   
  

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  GOT IT!!!!!!!

   

   

  thanks!!!!!

   

  MGA diagnostic tool worked!

   
• Wednesday, 21 March, 2007 8:18 PM

   

   
  

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  Tony,

  Glad I could provide you with a resolution. Please stop by here again should you have OGA issues. Take care and have a great week!!!

   

  Stephen Holm, MS
  OGA Forum Manager