Saturday, 17 March, 2007 6:40 AM
Just an hour ago I encountered the same sort of problem.
I installed my old Office XP 2002 into my new laptop (XP Pro - I refuse to be a Microsoft guinea pig for the debugging of Vista or Office 2007 and to pay top dollar for the privilege for the fourth or fifth time or is it six or even seventh?) It had an Office 2003 trial version preinstalled that announced that I do not have to uninstall it when loading a different MS Office suite. Hence I did not waste my time uninstalling it.
The validation tool duly noted that the Office XP was validated and the 2003 trial version was not. It then proceeded to block updates to Office XP.
This is a simple bug in the program that is a result of Microsoft's attempt at a simple verification program. The validation flag within the validation software is very obviously turned off by any occurrence of an unverified Office program so that the update download management software does not have to be programmed with added features to distinguish between the myriad prior versions of MS Office.
This was another foolish decision prompted by the advancing "piracy" paranoia engulfing the software biz as it faces the reality of economic laws: the reduced marginal value to the consumer of incremental improvements to the software (added features have lower value than those provided previously), that were won at an increased marginal cost of integrating each additional feature with all of the prior ones. Ricardo could have told this to MS management 150 years ago. The result is that MS is increasingly resembling GM in the 90s.
The cognitive error of the decision makers at MS was that people who have unvalidated copies of MS software (which MS throws around in "trial software", and creates by providing only a hard copy of the software validation code; the "COA" which gets lost when equipment is sold into the used market with valid licenses but no hard copies to prove it) are crooks and must be punished by having them prohibited from updating, if not having raiding parties sent to their abodes to shoot them on sight - despite having a paid for and validated a licensed copy.
I will uninstall the trial version of Office 2003 hoping that it won't kill the installation of Office XP (which it will). All MS has achieved is another further disgruntled customer who already downloaded OpenOffice and will learn how to use it soon enough. I also used the Lotus suite for a while, but never mastered it (though at the time there was nothing useful to me in the MS suite that was not available in the Lotus Suite). This will occur millions of times to others, who will eventually migrate to software providers who don't view their clients as thieves in the face of proof of legitimate license, and who don't expect to obtain 500 bucks for $40-$50 worth of improvement over prior software that is sufficiently functional for my non-collaborative uses, and has been so since Office 97.
I just wish MS management was aware of the enormous reduction in value of MS products for the customer who wastes his time on fixing problems induced by these buggy "anti piracy" features that have little or no value for MS and no benefit for the customer at all.
As to the "lost sales" assumption scaring media and tech software makers, it should be obvious to them that the choices facing the typical user of bootleg software are between buying the hardware and the full price software and he is unlikely to afford both and is unaware of cheaper alternatives and fears they will be incompatible with the dominant (now legacy) formats of "doc" and "xls". Particularly when the still useful $200-300 computer from eBay is expected by software producers to be populated by a $150-200 operating system and a $500 office suite, play dozens of $30 DVDs, and a hundred or more $17-20 CDs.
Monday, 19 March, 2007 7:54 PM
Good Afternoon Schussor,
First I would like to say I am sorry you are having unpleasant experiences. There are no intentions for making customers feel like guinea pigs. As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive. Have you read all the information within this thread? Maybe the information would have provided some insight. Also it would help us if you would provide the output from the diagnostic took here on the forum. My colleagues and I will be able to assess your situation better.
I would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.
1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.
If the above steps did not resolve your issue lets continue with the steps below.
I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:
You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.
Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
If the issue still has not been resolved could you please provide us with the following information?
1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
2. Please return to this post and “Paste” the results here for additional review.
OGA Forum Program Manager,