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Cannot activate Windows XP

Answered Cannot activate Windows XP

  • Monday, 23 April, 2012 10:41 PM
     
     
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    Microsoft Support confirm my product key (on COA sticker attached to PC) is genuine. I am using an XP OEM CD.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XD49X-28Y9R-HB2GT
    Windows Product Key Hash: Y4w6nslkak7wEiGSx9Hq5V4u3oQ=
    Windows Product ID: 51882-OEM-2266525-54742
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {8C0C1BCA-A28F-4996-B861-8D73249CF9D7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8C0C1BCA-A28F-4996-B861-8D73249CF9D7}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HB2GT</PKey><PID>51882-OEM-2266525-54742</PID><PIDType>3</PIDType><SID>S-1-5-21-507921405-484763869-1801674531</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20090701000000.000000+000</Date></BIOS><HWID>8F623F070184E066</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8619:Compaq Computer Corporation|116FC:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|E618:Compaq Computer Corporation|11723:Compaq Computer Corporation|11723:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|E618:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

All Replies

  • Tuesday, 24 April, 2012 12:22 AM
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    Have you tried the Activate by Phone process?

    Thank you,

    Darin MS

     
  • Tuesday, 24 April, 2012 12:37 AM
     
     
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    Yes. My current theory is that the XP key stuck to the machine isn't recognised by Microsoft because they expect this machine to be installed using the OEM's special install CD which looks for the preactivated BIOS. I heard somewhere that Microsoft decided not to accept product keys from OEM stickers on these machines as you should never need to enter them. Unless, like me, you no longer have the manufacturer's CD, only a generic XP OEM CD.
     
  • Tuesday, 24 April, 2012 3:27 PM
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    Try using the Windows XP Product Key Update Tool.  You may still have to "activate by phone".

    Carey Frisch

     
  • Tuesday, 24 April, 2012 6:56 PM
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    "tjfs" wrote in message news:1aa73a74-6ea3-403f-be9e-58c66656657d...

    Microsoft Support confirm my product key (on COA sticker attached to PC) is genuine. I am using an XP OEM CD.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XD49X-28Y9R-HB2GT
    Windows Product Key Hash: Y4w6nslkak7wEiGSx9Hq5V4u3oQ=
    Windows Product ID: 51882-OEM-2266525-54742
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20090701000000.000000+000</Date></BIOS

     

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8619:Compaq Computer Corporation|116FC:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|E618:Compaq Computer Corporation|11723:Compaq Computer Corporation|11723:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|E618:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

     

     
     
    For what version and edition of Windows is your PC licensed, according to the COA sticker on the case??
     
    The machine appears to be a Compaq - which would have normally come (given the date of the BIOS) with Vista installed.
    You say that MS confirmed that your Key is valid - but for which version of Windows?
    Does the Key you have entered agree with the Key in the report?
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Wednesday, 25 April, 2012 10:19 PM
     
     
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    I think I've sorted this out now. The PC is an HP model which has a specific XP restore CD. It looks as if the generic XP OEM CD I used doesn't work with the key on the sticker. If you use the specific restore CD then it never asks for a key as it relies on a string in the BIOS instead.
    • Marked As Answer by tjfs Wednesday, 25 April, 2012 10:19 PM
    • Unmarked As Answer by tjfs Wednesday, 25 April, 2012 11:42 PM
    •  
     
  • Wednesday, 25 April, 2012 10:35 PM
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    Please post a new MGADiag report so that we can check the system is properly activated

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Wednesday, 25 April, 2012 10:41 PM
     
     
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {EF12281E-133F-4454-891F-F885E7427151}(3)
    Is Admin: No
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EF12281E-133F-4454-891F-F885E7427151}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1614895754-484763869-1801674531</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20090701000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>1F603F7F0184E066</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: N/A
    Marker string from BIOS: N/A, hr = 0x80004005
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A
     
  • Wednesday, 25 April, 2012 11:06 PM
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    "tjfs" wrote in message news:b213b9e6-923d-4171-8936-17bd8f3dd7d3...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 76487-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.61</Version><SMBIOSVersion major="2" minor="4"/><Date>20090701000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS


    OEM Activation 1.0 Data-->
    BIOS string matches: N/A
    Marker string from BIOS: N/A, hr = 0x80004005
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

     
     
     
    Compare the OEM Activation with your original one....

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8619:Compaq Computer Corporation|116FC:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|E618:Compaq Computer Corporation|11723:Compaq Computer Corporation|11723:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|E618:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    ONE of them is very definitely non-genuine.

    The original install at least admitted to not having an OEMBIOS.DAT file  (an OEM System Builder shouldn't have one)-  which probably means that it was genuine.

    An OEM_SLP Key should only activate when the BIOS string and OEMBIOS.DAT data match. This one has somehow 'lost' the BIOS ID, but has still self-activated.

    This would imply that an activation exploit has been installed to circumvent activation and validation requirements.

    This installation would therefore be non-genuine.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
  • Wednesday, 25 April, 2012 11:08 PM
     
     
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    I assure you I have used no hacks at all. I hoped that I could activate a standard XP OEM install with the key stuck to the unit, which I'm sure is genuine, but it seems that doesn't work despite Microsoft Support confirming with me that it's a genuine OEM key. Using the HP XP OEM CD does the job.

    Thank you for your help.

     
  • Wednesday, 25 April, 2012 11:22 PM
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    I've asked someone with more in-depth experience of XP WGA problem than me to have a look at the thread, and offer an opinion - hopefully he'll be able to see something (or maybe Darin, the forum owner, will be able to).

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Wednesday, 25 April, 2012 11:31 PM
     
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    From the Wiki article at http://en.wikipedia.org/wiki/System_Locked_Pre-installation

    "The product key printed on the Certificate of Authenticity affixed to an OEM assembled is sometimes said to suffice, but this is not necessarily the case. On February 28, 2005, Microsoft attempted to reduce software piracy by invalidating those keys for normal activation"

    See also http://betanews.com/2005/02/24/microsoft-closes-activation-loophole/



    • Edited by tjfs Wednesday, 25 April, 2012 11:31 PM
    • Edited by tjfs Wednesday, 25 April, 2012 11:34 PM
    • Marked As Answer by tjfs Wednesday, 25 April, 2012 11:41 PM
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  • Wednesday, 25 April, 2012 11:42 PM
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    That's not the whole story, though.

    Those Keys are still valid - but the first time they are used, they require Telephone activation. After that, internet activation suffices.

    If they were already activated at that date, internet activation would still work.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     
  • Thursday, 26 April, 2012 3:19 PM
     
     
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    I agree with Noel that there is something unusual going on.

    The first installation was a systembuilder/OEM product key for XP Pro used with a systembuilder/OEM installation disc, which yielded a standard systembuilder/OEM installaton which should have activated just fine using automatic activation or as Darin suggested, Telephonic activation.  The OP never offered specifics about what happened when s/he tried to activate.

    The second installation was a Compaq SLP Product key for XP Pro used with a Compaq recovery disc for XP Pro which yielded a typical Comapq SLP installation with the expected PID as well.  But, since there appears to be no detection of the Compaq BIOS string and/or certificate, this installation should not self-activate.  It should activate with the use of the Product Key on the CoA using the PK updater, but then the status of the license type should have changed to reflect CoA.

    Given the available details, I would tend to go with Noel's opinion that an exploit of some type may have been used.  OTOH, it appears that the final result is a Compaq XP Pro license activated on a Compaq computer, so while the journey to such might have been open to debate vis-a-vis whether legitimate means were used, the end result seems to be "kosher" :-)


     
  • Thursday, 26 April, 2012 3:31 PM
     
     
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    I assure you that no exploit of any kind has been used, and the hard disk has been wiped in between installations. The first install didn't activate, and when I telephoned the representative told me that it was a valid key but he couldn't advise me why it wouldn't activate. The second install was done using a HP/Compaq OEM XP install disk and proceeded without asking for a product key. msoobe /a says Windows is activated. I have also sent you the output from MGAdiag which also says it's Genuine. It also passes the online genuine check and downloads MSE without difficulty.

    As far as I can see I've followed all the rules and I now have a genuine installation. I am not sure why Microsoft make the process so difficult, or why they could not activate the key attached to the CPU, but I'm glad that I have a working PC now.

    Tim