virus and spireware monerting is turned off but will not turn on!

All Replies

• Monday, 19 November, 2007 2:30 AM

  Moderator

   

   
  

  0

  You can try uninstalling One Care, use the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2  then reinstall One Care. If that does not resolve the issue you may need to contact support.

   

  http://help.live.com/help.aspx?project=onecarev2 - use the "Get More Help" link in the lower right of the page to contact support

  -steve

   
• Saturday, 24 November, 2007 8:38 PM

   

   
  

  0

  I have the same problem.... the thing is i pay for this software.... so my question is what compensation is microsoft going to give me?  this is unacceptable by microsoft... i pay for anti virus software that doesn't virus check.  and then you epect me to waste more of my money to phone microsoft.  i think not.

   

    I suggest they get the problem fixed asap.

   
• Monday, 26 November, 2007 7:22 PM

  Moderator

   

   
  

  0

  have the same problem.... the thing is i pay for this software.... so my question is what compensation is microsoft going to give me?  this is unacceptable by microsoft... i pay for anti virus software that doesn't virus check.  and then you epect me to waste more of my money to phone microsoft.  i think not.     I suggest they get the problem fixed asap.

  If you don't contact support (you *can* use email) how do you propose it is fixed on your PC? If the a/v component is failing to start on your PC it is likely due to a conflict or failure of another component. Did it ever work? Is this a new install? If it worked fine before, what changed in the meantime?

  -steve

   
• Wednesday, 28 November, 2007 4:36 AM

   

   
  

  0

  shuld i leve my oll antivirus active

   
• Wednesday, 28 November, 2007 8:10 PM

  Moderator

   

   
  

  0

  modelo wrote:

  shuld i leve my oll antivirus active

  Before installing OneCare, you must remove any other antivirus software and active 'on access' protection to prevent conflicts.

  -steve

   
• Sunday, 2 December, 2007 5:48 PM

   

   
  

  0
  I've had this software for less than one week and am so ticked off that I wish someone would tell me how to get my money back so I can go and buy a decent anti-virus bundle.  This certainly is not it.  I feel like I've been taken to the cleaners by Bill Gates and Co  I apologize if I sound angry but I am! .

   

   
• Sunday, 2 December, 2007 6:02 PM

   

   
  

  0

  This is obvously a microsoft issue rather than an individual case issue... i installed One care as part of doing a complete rebuild of the computer.  My other computers work fine... however the are on version 1.6. 

   

  Does anyone have a link to install that old version 1.6 rather than this new beta 2. one?

   

  Peter

   
• Monday, 3 December, 2007 2:51 AM

  Moderator

   

   
  

  0

  2.0 is the latest version of OneCare and is no longer in beta. It was released several weeks ago. 1.6  is no longer available. If you install from a 1.5/1/6 CD, it will still install 2.0.

   

  -steve

   

   
• Monday, 3 December, 2007 2:53 AM

  Moderator

   

   
  

  0

  nosnobunny wrote:

  I've had this software for less than one week and am so ticked off that I wish someone would tell me how to get my money back so I can go and buy a decent anti-virus bundle.  This certainly is not it.  I feel like I've been taken to the cleaners by Bill Gates and Co  I apologize if I sound angry but I am! .

   

  If you purchased online, you can cancel and get a full refund by contacting OneCare support.

  If you have a retail copy, and are in North America -  call North American Retail Product Refund at 1-888-673-8624

   

  -steve

   
• Tuesday, 4 December, 2007 1:00 AM

   

   
  

  0

  Well, that may be a little over the top, NOTHING works perfectly, certainly not softward;

  Even so, I believe this is a problem recocognized by Microsoft, yes? I had the same problem and I believe I got a message from Microsoft a couple weeks ago about this? I'm pretty sure I had to uninstall/reinstall to cure (and did), so it's not helpful to say "conflict."

  But chill, bud, life is to short to freak out like that.

  David Rowell

   

   
• Tuesday, 4 December, 2007 1:17 AM

   

   
  

  0

  Thanks for that,

   

  But that was the first thing I did was re-install it... still no sucess!

  so what solution is next?

   

  And just to add a little cream to the pie... the techinical service didn't even recognise my PID so i can't that service.  Oh joy!  But don't worry man... I'm chilled.  I'm also a good background in software testing... so i would expect better from microsoft to allow this to get out of beta

   
• Tuesday, 4 December, 2007 1:40 AM

  Moderator

   

   
  

  0

  I'm sorry that you can't get through the support validation piece - I've been complaining about that process for the last few days!

   

  Use the link for a trial user and start an email support case - note that you are a subscriber and provide your LiveID in the message. Request a call back.

  -steve