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Locked live oncare issues

  • Sunday, 6 June, 2010 2:52 PM
     
     
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    my onecare subscription was about to expire, so i went and reloaded it on the computer. i verified that it was paid for the year and micrsoft says its on my computer. i cant activate it and i have the onecare restore shortcut. but it just takes me to a backup option. i need my onecare to start up.

       

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    • Monday, 7 June, 2010 12:00 PM
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      "Reloading" or reinstalling of OneCare does not start a new subscription or renew an existing one. You can no longer renew your OneCare subscription nor can you purchase a new subscription.

      See this post for End of Life information for Windows Live OneCare - http://social.microsoft.com/Forums/en-US/onecaregeneral/thread/81996436-edad-41ba-bdfc-02fc094e2ca9

      You can use the free Microsoft Security essentials for malware protection - http://www.microsoft.com/security_essentials/resources.aspx

      If your subscription has not yet expired, you can activate the reinstalled copy of OneCare and use it until the subscription expires.  You need to use the same LiveID on the subsequent activations. If you are receiving a message indicating that there is no subscription associated with that LiveID, you are likely not using the same LiveID as the subscription ID.  

      If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

      How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

       

      Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

       

      -steve

      ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~