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Product key activated once on 32 bit, now says it's blocked on 64 bit Win7

    Question

  • This is a computer that was on our sales floor and already activated for a display model custom built computer. It is a standard OEM key for new systems. A Customer wants 64 bit Windows 7. I reinstalled by deleting the partition and installing 64 bit windows.  Now it says the product key has been blocked and phone activation does not work, claiming it is not recognized as a valid product.  I have typed the key at least 10 times.  The product activation error is: 0xc004c003

    Here is my MGADiag dump:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JPYPR-PK9VQ-F4Q2T
    Windows Product Key Hash: kE6f2CW3xxDvdd8EOdU3MEwiSQU=
    Windows Product ID: 00371-OEM-9306575-63521
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {74767D5C-9871-4B1F-A7C8-63FE0E16D1F4}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74767D5C-9871-4B1F-A7C8-63FE0E16D1F4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-F4Q2T</PKey><PID>00371-OEM-9306575-63521</PID><PIDType>8</PIDType><SID>S-1-5-21-2242836880-2102101021-3465494185</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1101   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100818000000.000000+000</Date></BIOS><HWID>06A03507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-065-763521-02-1033-7601.0000-2622011
    Installation ID: 002611869071980650834566658084393842878520302261716606
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: F4Q2T
    License Status: Initial grace period
    Time remaining: 38880 minute(s) (27 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 9/19/2011 11:31:04 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:16:2011 14:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GEE28DUQsY2J4CW9OPK3hy/6qJm1zIwNMNcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   081810  APIC1136
      FACP   081810  FACP1136
      HPET   081810  OEMHPET
      MCFG   081810  OEMMCFG
      OEMB   081810  OEMB1136
      GSCI   081810  GMCHSCI
      OSFR   081810  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Monday, September 19, 2011 3:39 PM

Answers

  • I have check this Product Key and it has been Blocked from further use as it has been reported to Microsoft as Stolen.

     

    Thank you,


    Darin MS
    Thursday, September 22, 2011 7:49 PM
    Owner

All replies

  • Just got another system from a customer who purchased it a couple of months ago. It's now deactivated and the product key is "blocked". I've also got a laptop here that won't validate either. 

    Normally I get 1 or 2 activation problems every other month, not 3 in one day, so I'm assuming there's some kind of issue with the activation server?

    Monday, September 19, 2011 4:09 PM
  • Please describe exactly what is written on the face of the Windows 7 installation DVD you are using.
    Carey Frisch
    Monday, September 19, 2011 4:36 PM
  • Please describe exactly what is written on the face of the Windows 7 installation DVD you are using.
    Carey Frisch

    It's a Windows 7 Pro media disc with service pack 1 integrated that we have been using for many computers for about 6 months.
    Monday, September 19, 2011 4:42 PM
  • Unfortunately, the disc you are using is not genuine.  it contains code for OEM SLP installations.  You need to purchase a proper Windows 7 OEM license, such as Microsoft Windows 7 Professional SP1 64-bit - OEM and perform a "clean install". The customer must then be given the genuine Windows 7 disc and the license it comes with.
    Carey Frisch

    Monday, September 19, 2011 4:57 PM
  • An OEM product key is specific to one architecture.  The product key affixed to the computer is 32 bit only.  It will not work with 64bit software.  If you want to install 64bits you need to start all over with a new 64bit product and its accompanying product key.  If it is OEM it needs to have never been used on any computer.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 19, 2011 5:15 PM
    Answerer
  • Unfortunately, the disc you are using is not genuine.  it contains code for OEM SLP installations.  You need to purchase a proper Windows 7 OEM license, such as Microsoft Windows 7 Professional SP1 64-bit - OEM.
    Carey Frisch

    It's possible the tech who created the disc used the wrong media, however, I just activated a new installation using this media disc and it worked fine.  I did two others last friday.  Why would they activate and then later de-activate and be blocked?
    Monday, September 19, 2011 5:19 PM
  • Those installations will evenually be flagged as non-genuine because the installation media is non-genuine.  One does not "create their own disc" and then expect it to be genuine for very long.
    Carey Frisch
    Monday, September 19, 2011 5:30 PM
  • While you can use the same retail dvd to install many times as long as you have a separate and valid product key for each, OEM SLP copies cannot be used the same way.  SLP copies are installed at the factory and are self-activating via an embedded product key that mates with a specific SLIC table in the BIOS.  Each make and model has a different SLIC table.  The tech needs to use the correct recovery media for the make and model being repaired.

    OEM System Builder and Microsoft Registered Refurbisher licenses are what your tech needs to be using if the user requires new software.  Each has a dvd and label as Carey describes.

    The MRR program is described at

    http://www.microsoft.com/refurbishedpcs/Programs/RegisteredRefurb.htm

    The System Builder program is described at

    http://www.microsoft.com/oem/en/licensing/sblicensing/Pages/index.aspx

     

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, September 19, 2011 5:59 PM
    Answerer
  • Thank you for the replies.  Here is where I'm at now.

    I used an original OEM disc without SP1 instead of the copy we were using and installed without the key.  I ran MGA Diag and it said it was type 5 Retail.  I then entered the key, it told me it was blocked by Microsoft and wouldn't activate. When I ran MGADiag again, it says Type 8 - COA SLP.  The product ID changes from 00371-177 to 00371-OEM.

    I did the same with 32 bit Win7 OEM media and had the same results.

    The media is definitely not SLP, yet the MGA report was changed to SLP when I tried to enter this key, so it looks like something is up with the key... at least in my opinion that's what it looks like.  Is this registered as an SLP Key when it's supposed to be OEM?

    Monday, September 19, 2011 8:44 PM
  • How exactly did you obtain this product key?
    Carey Frisch
    Monday, September 19, 2011 8:50 PM
  • The reason you see Type 5, Retail in the report is because the software was installed without entering a product key.  The product key in the report is the standard default key for that product. 

    I know of no way to install with a retail or OEM system builder dvd and get a Type 2, OEM SLP on an MGADiag report.  Type 2 is a factory installed license or a license reinstalled from the manufacturer's recovery dvd.  In that case the recovery software installs an image rather than using Setup to run the installation script and no product key needs to be entered manually.  Type 2 is self-activating but requires a specific SLIC table in BIOS to work.  If the user restores Windows using recovery software from a different make and model of computer then you will see Type 2, OEM SLP in the report but the software will not activate and the COA key should not work either.  Manufacturers do not provide a Windows dvd with this type of license.  They do provide a recovery dvd to customers who wish to purchase one.  They also provide a program for users to create their own recovery disk and many computers will contain a recovery partition capable of restoring the computer to factory condition.  The bottom line is that there is no way to get a Type 2 license by simply installing Windows and entering a product key.

    A Type 8, OEM COA license is the result of inputting a COA product key from the sticker affixed to a computer originally loaded with an OEM SLP copy at the factory.  It is provided as an emergency key.  This is a unique product key that is associated with the installed SLP copy but does not use the SLIC table in BIOS.  The sticker is affixed by the manufacturer.  This type of license cannot be purchased at retail or wholesale.  It generally requires phone activation. 

    A Type 3, OEM System Builder license results from installing from an OEM System Builder Pack using the SB product key on the label affixed to the dvd sleeve.  The OEM Preinstallation Kit for doing the installation is mandated in the System Builder license.  OEM SB licenses do not use any BIOS tables and must be activated manually.  This is the only type of OEM license that can be purchased from a legitimate reseller like Amazon.

    Type 5, Retail results from activating with an product key from a retail box, downloaded retail product from Microsoft or Digital River, or special programs like MSDN, TechNet, and Academic sites.  Type 5 also results when a keyless install is done using a standard Windows retail dvd.  The default product key inserted by the installer cannot be activated since it is not unique.

    If you used an OEM System Builder dvd but cannot successfully enter the product key then you would get a Type 5 license that will change to Type 3 once the product key is accepted.  A default key supplied by the installer will appear in the MGADiag report until you do enter the product key on the label affixed to the OEM System Builder dvd sleve.  If Microsoft has blocked the key it is because it has been used too many times on too many different computers and needs to be replaced with a valid key. 

    The bottom line is that you need to ensure that each copy of Windows you install is purchased for the customer's computer and the dvd and stickers are given to the customer as required in the license.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Monday, September 19, 2011 9:16 PM
    Answerer
  • How exactly did you obtain this product key?
    Carey Frisch

    This was from a batch of refurbished computers preloaded with a key affixed. All we did was upgrade the RAM in them.
    Monday, September 19, 2011 9:26 PM
  • I guess what you'll have to do is contact the manufacturer of the computers and request the proper Windows 7 Recovery media that is associated with those computers.
    Carey Frisch
    Monday, September 19, 2011 10:09 PM
  • I guess what you'll have to do is contact the manufacturer of the computers and request the proper Windows 7 Recovery media that is associated with those computers.
    Carey Frisch

    Restoring to a preactivated key from a recovery disc may continue to cause problems for these people in the future because the key affixed to the computer is blocked. How do we go about unblocking it?
    Tuesday, September 20, 2011 1:12 PM
  • Why would restoring to the SLP copy cause problems?  As you yourself point out, it is preactivated.  Preactivated means no manual activation required or accepted since the product key and the SLIC table mate successfully.  The activation servers don't get involved because the SLP key is not unique.  The same embedded key is present for all installations done by the manufacturer on the same make and model computers.  Blocking a COA key is tantamount to wiping out an entire product line since there is only one key.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, September 20, 2011 2:21 PM
    Answerer
  • "Mason7" wrote in message news:82d22042-af05-468e-81e8-cc1a039af438...
    I guess what you'll have to do is contact the manufacturer of the computers and request the proper Windows 7 Recovery media that is associated with those computers.
    Carey Frisch

    Restoring to a preactivated key from a recovery disc may continue to cause problems for these people in the future because the key affixed to the computer is blocked. How do we go about unblocking it?
     
     
    It is not the Key on the COA sticker that is blocked at the MS activation servers – it is the OEM _SLP Key with which the computers are supplied that is blocked, because it is designed ONLY to self-activate when accompanied by the appropriate certificates in the BIOS SLIC table and the OS itself.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 20, 2011 2:34 PM
    Moderator
  • "Mason7" wrote in message news:82d22042-af05-468e-81e8-cc1a039af438...
    I guess what you'll have to do is contact the manufacturer of the computers and request the proper Windows 7 Recovery media that is associated with those computers.
    Carey Frisch

    Restoring to a preactivated key from a recovery disc may continue to cause problems for these people in the future because the key affixed to the computer is blocked. How do we go about unblocking it?
     
     
    It is not the Key on the COA sticker that is blocked at the MS activation servers – it is the OEM _SLP Key with which the computers are supplied that is blocked, because it is designed ONLY to self-activate when accompanied by the appropriate certificates in the BIOS SLIC table and the OS itself.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    I think you've misunderstood me.  The sticker is indeed blocked. I'm not trying to activate using the recovery disc, I'm only trying to reinstall windows using the key on the sticker like anyone else would.  From what you're saying, the customer will only ever have the option of reinstalling using a recovery disc. They will never have the option of a normal reinstal using the key on the side of the computer, only a restore using recovery media.  They could upgrade their computer, which could deactivate windows and then not have the option of entering the key from the sticker to get it going again, because that is the key that is blocked.
    Tuesday, September 20, 2011 9:59 PM
  • "Mason7" wrote in message news:f0c6d48d-6b65-4b31-b3db-824045494e9c...
    I think you've misunderstood me.  The sticker is indeed blocked. I'm not trying to activate using the recovery disc, I'm only trying to reinstall windows using the key on the sticker like anyone else would.  From what you're saying, the customer will only ever have the option of reinstalling using a recovery disc. They will never have the option of a normal reinstal using the key on the side of the computer, only a restore using recovery media.  They could upgrade their computer, which could deactivate windows and then not have the option of entering the key from the sticker to get it going again, because that is the key that is blocked.
     
    Upgrading the motherboard on any PC with an OEM Key will invalidate the license anyhow – whether an OEM_SLP, OEM_COA or OEM_NSLP Key.
     
    The only reason for any key becoming blocked is use outside the terms of the license – and usually, if the user contacts MS and argues their case with sufficient evidence, then they will issue a new Key over the phone.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, September 20, 2011 10:06 PM
    Moderator
  • I have check this Product Key and it has been Blocked from further use as it has been reported to Microsoft as Stolen.

     

    Thank you,


    Darin MS
    Thursday, September 22, 2011 7:49 PM
    Owner