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need to activate Office XP Small buisness on my new MAC

    Question

  •  

    Hi,

    Please let me know what I need to do to activate Office XP SB (again) I have purchased a new Mac Pro and had to reinstall my Office Suite. However, the message appears that it has already been installed (which it was, by me Smile.  Thank you so much!

     

    Below is the results of the diagnostics test(s)

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-29QFY-YTTFJ-RGF8H
    Windows Product Key Hash: DUvgtM3uNzjcuW6DYcu3GCdmwRU=
    Windows Product ID: 76488-014-6002983-22750
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 76173359-39c2-4c8e-8bf4-5a0e4fa4451c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>76173359-39c2-4c8e-8bf4-5a0e4fa4451c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RGF8H</PKey><PID>76488-014-6002983-22750</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-1364589140-1801674531</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>MacPro1,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version>    MP11.88Z.005C.B04.0610131226</Version><SMBIOSVersion major="2" minor="4"/><Date>20061013000000.000000+000</Date></BIOS><HWID>0C2C37AF0184207A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>550D242EF0A7A8A</Val><Hash>JbSF7KTpTKxJo8EU5dKX03UBTkQ=</Hash><Pid>54188-OEM-1793143-78853</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Here is the OFFICE part of diagnostics:

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-29QFY-YTTFJ-RGF8H
    Windows Product Key Hash: DUvgtM3uNzjcuW6DYcu3GCdmwRU=
    Windows Product ID: 76488-014-6002983-22750
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 76173359-39c2-4c8e-8bf4-5a0e4fa4451c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>76173359-39c2-4c8e-8bf4-5a0e4fa4451c</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RGF8H</PKey><PID>76488-014-6002983-22750</PID><PIDType>5</PIDType><SID>S-1-5-21-1343024091-1364589140-1801674531</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>MacPro1,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version>    MP11.88Z.005C.B04.0610131226</Version><SMBIOSVersion major="2" minor="4"/><Date>20061013000000.000000+000</Date></BIOS><HWID>0C2C37AF0184207A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>550D242EF0A7A8A</Val><Hash>JbSF7KTpTKxJo8EU5dKX03UBTkQ=</Hash><Pid>54188-OEM-1793143-78853</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Can you please send me instructions so that Office will be restored to full function mode?

    Thank you very much!

    Lisa

    Thursday, May 31, 2007 4:52 AM

Answers

  • I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us

    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.

     

     

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager
    Friday, June 01, 2007 10:31 PM