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Product ID you entered is not valid

    Question

  • Within the workplace here we have a fleet of around 30 Dell laptops, all with OEM XP licenses.  To try and ease the burden on IT Support we have created an image to roll out across all the machines.  While this has worked, without error, on a large amount of them there are 3 machines I am having difficulty with.  The first post-image task is to enter the license key for XP which is taken from the CoA on the underside of the laptop.

    Unfortunately when this is keyed in a pop-up box informs me that the Product ID you have entered si not valid.  Blatantly it is valid, but is not being accepted.  I have contacted Dell regarding this and they informed me that I should just reinstall the image using the Dell disk included with the laptop - which restores the laptop back to Dell's base build with, presumably, an embedded product key.

    Naturally this is not a viable solution for the plan of action being undertaken - I wonder if anyone has had similar issues and perhaps knows the best course of action with which to remedy it

    Kind regards

    G
    Thursday, May 14, 2009 9:08 AM

Answers

  • Good Morning Gandhi,

    Thank you for visiting our forum this morning. Please run the MGA Diagnostic Tool on oneof the 3 machines you are experiencing difficulity with. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 20, 2009 5:29 PM
    Thursday, May 14, 2009 5:33 PM

All replies

  • Within the workplace here we have a fleet of around 30 Dell laptops, all with OEM XP licenses.  To try and ease the burden on IT Support we have created an image to roll out across all the machines.  While this has worked, without error, on a large amount of them there are 3 machines I am having difficulty with.  The first post-image task is to enter the license key for XP which is taken from the CoA on the underside of the laptop.

    Unfortunately when this is keyed in a pop-up box informs me that the Product ID you have entered si not valid.  Blatantly it is valid, but is not being accepted.  I have contacted Dell regarding this and they informed me that I should just reinstall the image using the Dell disk included with the laptop - which restores the laptop back to Dell's base build with, presumably, an embedded product key.

    Naturally this is not a viable solution for the plan of action being undertaken - I wonder if anyone has had similar issues and perhaps knows the best course of action with which to remedy it

    Kind regards

    G



    ciao tutti, sono nella stessa situazione di gandhi, ho fatto la convalida e mi da errata, il programma xp che uso nel mio pc è originale con tanto di fattura emessa dal venditore all atto dell acquisto del pc, oltretutto destinanato ad una mia attività, acquistato nel 2001, se fosse contraffatto credete che abbia fatto la convalida, e adesso ho lo sfondo nero con scritto programma propabile contraffatto, cerchiamo di risolvere questa situazione,altrimenti mi rivolgerò ad una associazione di consumatori , preparando esposti contro la microsoft e poi vedremo chi dovrà pagare , sono amareggiato di questo comportamento, sarà il mio ultimo pc che userà un programma della microsoft,

    ty felix


    ***Do Not Post ANY Product Keys in the forum***
    • Edited by ciufile Thursday, May 14, 2009 11:31 AM
    • Edited by Stephen Holm Thursday, May 14, 2009 5:35 PM Removed a product key.... stephen
    Thursday, May 14, 2009 11:04 AM
  • Good Morning Gandhi,

    Thank you for visiting our forum this morning. Please run the MGA Diagnostic Tool on oneof the 3 machines you are experiencing difficulity with. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, May 20, 2009 5:29 PM
    Thursday, May 14, 2009 5:33 PM