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Toshiba product key

    Question

  • I have a toshiba laptop that the hard drive failed completly on. I replaced the hard drive and installed vista home premium. When i enter the key on the coa sticker it tells me the product key you have entered does not appear to be a to be a valid Windows Vista product key. The coa sticker says "Windows Vista Home Premium OEMAct Toshiba" This is the version of vista that I installed. Why is the key not valid?

    Saturday, August 21, 2010 2:30 PM

Answers

  • Hello C Holloway

      While (as That Repair Guy mentioned) I have heard reports that some people have problems using Toshiba keys in generic OEM software, in this particular case, you appear to have reinstall your OEM installation of Windows using Retail disk/software.  It is expected behavior for Retail software to reject OEM product keys (Regardless if a Toshiba, Dell, HP or any other OEM Product Key). While using an OEM Key in Retail software may sometimes work, they were not specifically designed to work togeather and using an OEM key in Retail software is unsupported.

      To resolve your issue, you need to use the Recovery Software that came with the PC.  Before you say it didn't come with any, please know that a) it's required for all OEMs to include some way for the customer to reinstall b) most OEMs now include the recovery software on the Hard Drive of the PC instead of including a separate disk. 

      To find more information on how to find and/or use the Recovery software, please see the documentation that came with the PC or contact the PC's Manufacturer.  The PC's Manufacturer should also be able to send a replacment copy of the software, if needed.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 8:53 PM
    Owner

All replies

  • "C Holloway" wrote in message news:140287fb-7301-4a1f-bf66-8850e793945f...

    I have a toshiba laptop that the hard drive failed completly on. I replaced the hard drive and installed vista home premium. When i enter the key on the coa sticker it tells me the product key you have entered does not appear to be a to be a valid Windows Vista product key. The coa sticker says "Windows Vista Home Premium OEMAct Toshiba" This is the version of vista that I installed. Why is the key not valid?

    At what point in the process are you getting the 'invalid' message? If it's when activating over the internet, then it is because using the COA Key requires Telephone Activation - and a conversation with the MS Rep.
     
    To access Telephone Activation:-
    Click on the Start button
    in the Search box, type
     
    SLUI  4
    hit the Enter key
    select your country from the dropdown box, and follow the instructions.
     
    HTH

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 22, 2010 9:33 AM
    Moderator
  • Hi Noel: thanks for the reply, but the Invalid message is when im asked for the key during installation. I proceeded to install with no key thinking that it might take it during activation but it does not. I've checked many time and even had someone else verify that the key I enter is the same as the one on the coa sticker. I also verified that the version of vista that was installed is home premium just as the coa sticker indicates.
    Sunday, August 22, 2010 1:37 PM
  • "C Holloway" wrote in message news:79d3f9a1-7bf5-4935-b7f3-52852b064336...
    Hi Noel: thanks for the reply, but the Invalid message is when im asked for the key during installation. I proceeded to install with no key thinking that it might take it during activation but it does not. I've checked many time and even had someone else verify that the key I enter is the same as the one on the coa sticker. I also verified that the version of vista that was installed is home premium just as the coa sticker indicates.

    The only thing I can think of is that you are using a different OEM's recovery disk
    Pleas post a copy of the MGADiag report for the machine - it may give us something to work with.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 22, 2010 8:45 PM
    Moderator
  • Hi: here is the report. The cd that I used is the same one I use for all repairs. I have used it on other machines with different product keys and have had no problem with the product key being accepted.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {97FEECE8-6653-42FF-80C7-FBF4D0136623}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{97FEECE8-6653-42FF-80C7-FBF4D0136623}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-117340837-2513603432-2907959283</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L300D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.80</Version><SMBIOSVersion major="2" minor="4"/><Date>20090901000000.000000+000</Date></BIOS><HWID>1B313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-2312010
    Installation ID: 006791886586176044629935979694474001443771804235250501
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 42120 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEA6GEa34SKsK4yy1T5EDPgb9RK8vTMSXLOtrisVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSINV  TOSINV00
      FACP   TOSINV  TOSINV00
      SRAT   AMD     AMD CRB
      HPET   TOSINV  TOSINV00
      BOOT   TOSINV  TOSINV00
      MCFG   TOSINV  TOSINV00
      SLIC   TOSINV  TOSINV00
      SSDT   AMD     PowerNow
      MSCT   AMD     AMD CRB

     

    Monday, August 23, 2010 1:42 PM
  • I would like to post I think the problem is with the Toshiba Keys.  I have the exact same issue as the one mentioned above.  I did an install with a Windows Vista OEM cd.  The install will not accept the Toshiba product key simply saying the key is not valid.  The OEM cd I am using is a genuine DVD that we use in the shop for all Vista OEM installs (Dells, HPs, Etc) and we use the Product Keys from the machine we are working with at the time.  Thus far, the only issue I have run in to is this Toshiba's product key.  We have done hundreds of installs in this manner with no issue.  Normally with Toshibas customers bring in restore CDs but as mentioned above this customer had a completely bombed hard drive and no restore CDs.  I am to the point where I will have to recommend ordering restore CDs just to fix this...

    Tuesday, August 24, 2010 3:33 PM
  • Hello C Holloway

      While (as That Repair Guy mentioned) I have heard reports that some people have problems using Toshiba keys in generic OEM software, in this particular case, you appear to have reinstall your OEM installation of Windows using Retail disk/software.  It is expected behavior for Retail software to reject OEM product keys (Regardless if a Toshiba, Dell, HP or any other OEM Product Key). While using an OEM Key in Retail software may sometimes work, they were not specifically designed to work togeather and using an OEM key in Retail software is unsupported.

      To resolve your issue, you need to use the Recovery Software that came with the PC.  Before you say it didn't come with any, please know that a) it's required for all OEMs to include some way for the customer to reinstall b) most OEMs now include the recovery software on the Hard Drive of the PC instead of including a separate disk. 

      To find more information on how to find and/or use the Recovery software, please see the documentation that came with the PC or contact the PC's Manufacturer.  The PC's Manufacturer should also be able to send a replacment copy of the software, if needed.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 8:53 PM
    Owner
  • "C Holloway" wrote in message news:f2e32725-01ba-445b-90bc-3ec6d845aabd...

    Hi: here is the report. The cd that I used is the same one I use for all repairs. I have used it on other machines with different product keys and have had no problem with the product key being accepted.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003

     
    It would appear that the disk that has been used for this install is an Upgrade disk, rather than a full install disk.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 28, 2010 7:40 PM
    Moderator
  • I am having the same problem with Toshiba Satelite 305. My wife has had the machine for nearly 3 years and just recently notice that the machine is stating that the Windows OS is not guine. We have made no chanAnd, ges to OS bI  ut will not accept the product key on the machine. Toshiba customer service wants to charge a fee for repair that may or may not work. I created recovery disk 1 and 2 of OS and disk 3 of Applications and drivers but it will not restore the machine to factory condition. Is it all a plot to force you to upgrade to Windows 7. I am/; really upset with Toshiba now. I did a restore on my son's HP with none of the problems I am having with Toshiba.  And I am not able to get the activation phone number for Microsoft to appear when running the SLUI 4. Is there any relief in sight for the customer that is sitting on the fence between piracy or validation?
    Sunday, September 09, 2012 3:12 PM
  • Please start a NEW thread of your own - this one died two years ago, and deserves to rest in peace :)

    Include an MGADiag report.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Sunday, September 09, 2012 3:27 PM
    Moderator