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Some Updates failed to install

    Question

  • everytime I try to update the results are the same.  Some Updates failed to install.  that means they all failed to install.

     

    Thanks

    Tim

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9DMHM-YRFXP-F463M
    Windows Product Key Hash: 47jT7nka4ZoXxqC3pEGghjq3RMk=
    Windows Product ID: 76487-OEM-2265706-92700
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {02FCD911-319A-4E43-B2DB-D369B9711B1E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{02FCD911-319A-4E43-B2DB-D369B9711B1E}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F463M</PKey><PID>76487-OEM-2265706-92700</PID><PIDType>3</PIDType><SID>S-1-5-21-3384623840-1024961305-954698134</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D11020M_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GC11020M.86A.1058.2006.0330.1109</Version><SMBIOSVersion major="2" minor="4"/><Date>20060330000000.000000+000</Date></BIOS><HWID>E93C335F0184C06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>6E990CE9C6B1D00</Val><Hash>0I+VrkllIuLsWA3RQj+TnJX9lNY=</Hash><Pid>73930-640-0000086-55181</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, November 19, 2007 9:54 PM

Answers

  • Hello Pingme,

     

    Thank you for providing us with the Diagnostic Tool results. Currently I can not find any problems after analyzing the results.  Can you provide me with more information such as error numbers or wording that maybe has explained what has occured?  Thank you and have a great weekend.

     

     

    STephen Holm, MS

     

    Thursday, November 22, 2007 12:37 AM