none
Windows 7 Build 7601 This copy of Windows is not Genuine

    Question

  • Hi Guys,

    So i have been hit with the non genuine message when i turned on my computer yesterday. I built my computer about 2 years ago and bought along with it the OEM System builder Pack Windows 7 home premium 64-bit. When i built my computer i installed windows and activated it for the first time and have never had to re-install or had any issues with it until yesterday. I have gone to "enter product key" in system properties but i get error 0x8007000D and it doesn't accept it.

    I have run the MGADiag Tool and this is what i got,

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FRF4T-Y2Q9H-GK989
    Windows Product Key Hash: 7TThI4ehFSIvowBi59mrOW8VlZc=
    Windows Product ID: 00359-OEM-8703442-77926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nathan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GK989</PKey><PID>00359-OEM-8703442-77926</PID><PIDType>3</PIDType><SID>S-1-5-21-1062542029-4232216321-339648796</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120413000000.000000+000</Date></BIOS><HWID>2D430900010000FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C183369F53070A</Val><Hash>wPH8poKWNM/vSbsNkMFaXhD3xtA=</Hash><Pid>81602-901-4396652-68049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F022
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2013 18:53
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl

    Thanks for any help that can be provided.

    Nathan

    Monday, April 22, 2013 9:32 AM

Answers

  • I always prefer to physically disconnect non-OS drives (where possible) when installing Windows - for two reasons.

    1) it stops me installing onto the wrong drive

    2) it prevents any interferences which may affect the OS  (such as possible virus infection)

    Doing a clean install will completely wipe the C: partition, as a minimum.

     Depending on how you do your backup, restoring the data may be simple, or impossible.Some backup procedures will give you a monolithic file at the end which is impossible (or at least very difficult) to extract your data from, for restoration to the new OS.

    For this sort of thing, I prefer to do a manual copy/paste to another HD and check that everything copied properly before proceeding with the install, rather than attempting to use any form of Windows backup - if for no other reason than it means that it gives me a chance to do some house-cleaning along the way, and ensures that the files can be properly virus-checked on a known-clean machine.

    The Windows Easy Transfer Tool is pretty good - but tends to miss some stuff, and you have to make sure that you catch anything that's not in the default storage locations (which is why I do it the 'hard' way).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by NathanRR24 Wednesday, May 15, 2013 12:45 AM
    Monday, May 13, 2013 4:26 PM
    Moderator

All replies

  • Please first try recreating Licensing Store.

     

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by frankythein Monday, October 14, 2013 3:51 AM
    Wednesday, April 24, 2013 9:17 AM
    Moderator
  • Thanks for the response :)

    Ok so did what you asked and after being asked to re-activate i selected to enter product key and entered it. after it thought about it for about 30sec i got this,

    "The following failure occurred while trying to use the product key:

    Code: 0xC004F050

    Description:

    The Software Licensing Service Reported that the product key is invalid."

    Here is the new MGADiag Report

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-FRF4T-Y2Q9H-GK989
    Windows Product Key Hash: 7TThI4ehFSIvowBi59mrOW8VlZc=
    Windows Product ID: 00359-OEM-8703442-77926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nathan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GK989</PKey><PID>00359-OEM-8703442-77926</PID><PIDType>3</PIDType><SID>S-1-5-21-1062542029-4232216321-339648796</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120413000000.000000+000</Date></BIOS><HWID>2D430900010000FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C183369F53070A</Val><Hash>wPH8poKWNM/vSbsNkMFaXhD3xtA=</Hash><Pid>81602-901-4396652-68049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2013 17:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl

    Wednesday, April 24, 2013 10:37 AM
  •  0xC004F050 usually means that you've misread a character - either C/G/6 or B/8 or Y/V are the most common, an O/0 is almost always a Q

     

    Note that the following characters cannot be used - A E I L N O S U Z 1 0 - so don't bother trying unless you like the noise it makes :)

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Wednesday, April 24, 2013 11:00 AM
    Moderator
  • thanks, well i tried the same steps again and then after triple checking the product key and entering it i still got 0xC004F050 but then when you click back it shows you the key that you typed in so checked that it matched the key on the sticker 100% and it did so clicked continue again with the same key already entered and got 0x8007000D.

    i stumbled across another post that said to try running cmd.exe as administration and typing "slmgr -rearm" and wait untill it says successful then reboot. so now when i start up i dont get the annoying message but in system properties it says i have 3 days until automatic activation. I tried to enter my product key and i got the same 0x8007000D error which is also the same error when i choose the activate automatically option. Man this annoys the hell out of me that its worked perfectly for a number of years and just suddenly decides to crap itself.

    Anyways here's another MGADiag report.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FRF4T-Y2Q9H-GK989
    Windows Product Key Hash: 7TThI4ehFSIvowBi59mrOW8VlZc=
    Windows Product ID: 00359-OEM-8703442-77926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nathan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GK989</PKey><PID>00359-OEM-8703442-77926</PID><PIDType>3</PIDType><SID>S-1-5-21-1062542029-4232216321-339648796</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120413000000.000000+000</Date></BIOS><HWID>2D430900010000FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C183369F53070A</Val><Hash>wPH8poKWNM/vSbsNkMFaXhD3xtA=</Hash><Pid>81602-901-4396652-68049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2013 17:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl

    Thursday, April 25, 2013 3:57 AM
  • That's progress of a sort, at least :)

    See if this helps

    http://support.microsoft.com/kb/2230957



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 25, 2013 6:31 AM
    Moderator
  • Hmm unfortunately that did not solve the problem either. Guess I gotta make that dreaded call to Microsoft or re install a new version of windows. Actually now I think of it I uninstalled a windows platform update a few weeks ago which I believe had something to do with direct x because I had to uninstall it in order for one of my games to run in direct x10 mode. Do you think uninstalling it could have possibly caused this issue or it's totally unrelated?
    Friday, April 26, 2013 11:18 PM
  • It's possibly related - That particular update (if it's the one I think it is) caused a number of problems, and has now been superseded by a new one.

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, April 27, 2013 6:50 AM
    Moderator
  • All Done,

    <iframe src="https://skydrive.live.com/embed?cid=7D5AE8E41E1F502E&resid=7D5AE8E41E1F502E%21107&authkey=ANd6w_2YPWRT9wo" width="98" height="120" frameborder="0" scrolling="no"></iframe>

    I didnt get any error messages just a message saying 

    "Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log"

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FRF4T-Y2Q9H-GK989
    Windows Product Key Hash: 7TThI4ehFSIvowBi59mrOW8VlZc=
    Windows Product ID: 00359-OEM-8703442-77926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nathan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GK989</PKey><PID>00359-OEM-8703442-77926</PID><PIDType>3</PIDType><SID>S-1-5-21-1062542029-4232216321-339648796</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120413000000.000000+000</Date></BIOS><HWID>2D430900010000FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C183369F53070A</Val><Hash>wPH8poKWNM/vSbsNkMFaXhD3xtA=</Hash><Pid>81602-901-4396652-68049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2013 17:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl

    • Edited by NathanRR24 Sunday, April 28, 2013 3:08 AM
    Sunday, April 28, 2013 3:00 AM
  • oops try this one

    https://skydrive.live.com/?cid=7d5ae8e41e1f502e#cid=7D5AE8E41E1F502E&id=7D5AE8E41E1F502E%21105

    Sunday, April 28, 2013 3:03 AM
  • It looks to me as if you have a partially installed/failed install of Service Pack 1.

    This may help to sort it out...

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 29, 2013 9:31 AM
    Moderator
  • well the tool ran smoothly. As it was installing/repairing files a pop up box came up in the notifications saying there was an error whilst activating windows error 0x8007000D.

    here's the link to the log:

    https://skydrive.live.com/?cid=7d5ae8e41e1f502e#cid=7D5AE8E41E1F502E&id=7D5AE8E41E1F502E%21105

    Tuesday, April 30, 2013 12:01 PM
  • There's a couple of errors showing in the CheckSUR results - I'll post a fix protocol for them tomorrow.

    How happy are you working in the registry? - it can be a fairly complex fix, using Regedit.

    For the record, here are the errors...

    Checking Package Watchlist
    (f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0	Package_1_for_KB2791765~31bf3856ad364e35~amd64~~6.1.5.2	Package registry presence failed, possibly an orphaned package on package watchlist
    (f)	CBS Watchlist Package Missing	0x80070002	Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0	Package_29_for_KB2574819~31bb3856ad364e35~amd64~~6.1.1.7	Package registry presence failed, possibly an orphaned package on package watchlist
    


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 30, 2013 8:51 PM
    Moderator
  • hmm i must admit i dont really know what im doing when i make changes to the registry but have done it several times in the past to fix certain errors so given that i have instructions to follow i dont mind doing what needs to be done.
    Thursday, May 02, 2013 10:15 AM
  • Sorry about the delayed-action response!

    OK - we'll go at these one at a time, with detailed instructions each time :)

    First things first - BACK UP your data, in case everything goes wrong.

    Read through the instructions carefully, and ask questions if anything isn't clear!

    PLEASE be careful in the registry! there is no 'Undo' option, and it's possible to break Windows into an unfixable state if you do it wrong!

    Then create a System Restore point.

    Then open Regedit

    Navigate in the left pane to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component
    Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0


    Right-click on the key name in the left pane, and select Export - save as
    'edit1.reg'
    (it's an additional safety measure :))

    Now right-click on the key name, and select Permissions
    Click on the Advanced button, then select the Owner tab
    Highlight the 'Administrators' entry in the list, and put a tick in the 'Replace Owner on ....' box
    Click Apply
    Click on the Permissions tab
    Click on the Add button
    in the box, type Administrators and click OK
    put a tick in the Allow/Full Control box - all the other boxes in that column should auto-tick.
    put a tick in the 'Apply these permissions...' box, and click OK
    Click OK again (it may take a few seconds to apply the changes)
    Click OK
    Now in the right pane, search for the following value

    Package_1_for_KB2791765~31bf3856ad364e35~amd64~~6.1.5.2

    Highlight it, and then right-click on it and select Delete

    Now we need to set permissions back the way they started...
    Go back to the key
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component
    Based Servicing\PackageDetect\Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~0.0.0.0


    right-click on the Key and select Permissions.
    Click on the Advanced button
    There should be two entries for Administrators in the list.
    highlight the one that shows <not inherited> and click Remove
    Click Apply
    Click on the Owner tab
    Click the 'Other users or groups...' button
    In the box, type SYSTEM and click OK
    Highlight the new SYSTEM entry in the 'Change owner' box, and put a tick
    in the 'Replace owner...' box, then click OK
    Click OK again to get back into Regedit


    Close Regedit, and run CheckSUR again, and post the new result - this will show
    whether we got it right or not  , and whether we can
    proceed with the rest.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Saturday, May 04, 2013 10:30 AM
    Moderator
  • alright well that appeared to get rid of one of the errors in the CheckSUR report. Since its not that big ill just past it here.

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 18.0
    2013-05-06 20:36

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0 Package_29_for_KB2574819~31bb3856ad364e35~amd64~~6.1.1.7 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 429
     Found 1 errors
      CBS Watchlist Package Missing Total count: 1


    Monday, May 06, 2013 12:54 PM
  • BTW thanks a lot for all the assistance you are giving me here, its greatly appreciated :)
    Monday, May 06, 2013 12:55 PM
  • No problem :)

    Well done - that's exactly the output we wanted!

    Now for the second one....

    Create a new System Restore point.

    Then open Regedit

    Navigate in the left pane to

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component
    Based Servicing\PackageDetect\
    Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0

    (make sure that you get the right one - there could be 50 or so to choose from!)

     Right-click on the key name in the left pane, and select Export - save as
    'edit2.reg'
    (it's an additional safety measure :))

    Now right-click on the key name, and select Permissions
    Click on the Advanced button, then select the Owner tab
    Highlight the 'Administrators' entry in the list, and put a tick in the 'Replace Owner on ....' box
    Click Apply
    Click on the Permissions tab
    Click on the Add button
    in the box, type Administrators and click OK
    put a tick in the Allow/Full Control box - all the other boxes in that column should auto-tick.
    put a tick in the 'Apply these permissions...' box, and click OK
    Click OK again (it may take a few seconds to apply the changes)
    Click OK
    Now in the right pane, search for the following value

    Package_29_for_KB2574819~31bb3856ad364e35~amd64~~6.1.1.7

    Highlight it, and then right-click on it and select Delete

    Now we need to set permissions back the way they started...
    Go back to the key
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component
    Based Servicing\PackageDetect\
    Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~bg-BG~0.0.0.0


    right-click on the Key and select Permissions.
    Click on the Advanced button
    There should be two entries for Administrators in the list.
    highlight the one that shows <not inherited> and click Remove
    Click Apply
    Click on the Owner tab
    Click the 'Other users or groups...' button
    In the box, type SYSTEM and click OK
    Highlight the new SYSTEM entry in the 'Change owner' box, and put a tick
    in the 'Replace owner...' box, then click OK
    Click OK again to get back into Regedit


    Close Regedit, and run CheckSUR again, and post the new result

    If we're lucky, it will now be clear of errors.

    Then run another SFC /SCANNOW and see if it does anything - post the new CBS.log file anyway.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 06, 2013 2:12 PM
    Moderator
  • Awesome well the CheckSUR report is now clear of errors :)

    After running SFC /SCANNOW it said "Windows Resource Protection did not find any integrity violations."

    here is a link to the CBS file

    https://skydrive.live.com/?cid=7d5ae8e41e1f502e#cid=7D5AE8E41E1F502E&id=7D5AE8E41E1F502E%21105

    its named cbs2

    Monday, May 06, 2013 3:28 PM
  • Great - please post a new MGADiag report.

    The SFC log is clear - but the CBS background still has a number of errors, springing from the following basic error.

    2013-05-06 22:52:35, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514, partially installed (true/false), 0
    2013-05-06 22:52:35, Info                  CBS    Failed to find package from aggreated XML string, package: Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-05-06 22:52:35, Info                  CBS    Failed to find package from deployment update [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-05-06 22:52:35, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-05-06 22:52:35, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-05-06 22:52:35, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    

    It is limited to that KB976933 update now, at least!

    I would suggest attempting to uninstall that update - hopefully it will be in the Installed Updates listing and can be uninstalled from there.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 06, 2013 3:47 PM
    Moderator
  • Looking in my machine, the update isn't visible, despite being installed - which may well mean that it's not uninstallable.

    Please run the following commands, and post the results....

    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf3856ad364e35~amd64~en-US~0.0.0.0"
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf3856ad364e35~amd64~~0.0.0.0"
    REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~0.0.0.0"
    
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~0.0.0.0"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64~~0.0.0.0"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514"
    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514"
    

    Hopefully that will give me sufficient clues to be able to see where the problem lies.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 06, 2013 4:02 PM
    Moderator
  • Yes your right, i ran a search its not visible.

    Here's the MGADiag Report ill post back soon with the other results

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FRF4T-Y2Q9H-GK989
    Windows Product Key Hash: 7TThI4ehFSIvowBi59mrOW8VlZc=
    Windows Product ID: 00359-OEM-8703442-77926
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Nathan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D7CD8A5-3988-49E5-A8B5-BB2F0917A50D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GK989</PKey><PID>00359-OEM-8703442-77926</PID><PIDType>3</PIDType><SID>S-1-5-21-1062542029-4232216321-339648796</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3207</Version><SMBIOSVersion major="2" minor="6"/><Date>20120413000000.000000+000</Date></BIOS><HWID>2D430900010000FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>8C183369F53070A</Val><Hash>wPH8poKWNM/vSbsNkMFaXhD3xtA=</Hash><Pid>81602-901-4396652-68049</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid. 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:22:2013 17:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl
      SSDT SataRe SataTabl

    Tuesday, May 07, 2013 9:37 AM
  • Here are the results from the registry queries-

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
    rentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf385
    6ad364e35~amd64~en-US~0.0.0.0"
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
    rentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf385
    6ad364e35~amd64~~0.0.0.0"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\PackageDetect\Package_for_KB976933~31bf3856ad364e35~amd64~~0.0.0.0
        Microsoft-Windows-RemoteDesktopClient-WinIP-Package~31bf3856ad364e35~amd64~~
    7.1.7601.16398    REG_DWORD    0x2


    C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
    rentVersion\Component Based Servicing\PackageDetect\Package_for_KB976933~31bf385
    6ad364e35~amd64~fr-FR~0.0.0.0"
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64
    ~fr-FR~0.0.0.0"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~0.0.0.0
        Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514    REG_DWOR
    D    0x0


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64
    ~~0.0.0.0"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\PackageIndex\Package_for_KB976933~31bf3856ad364e35~amd64~~0.0.0.0
        Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514    REG_DWORD
    0x0


    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-
    FR~6.1.7601.17514"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514

        InstallClient    REG_SZ    WindowsUpdateAgent
        InstallName    REG_SZ    Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6
    .1.7601.17514.mum
        InstallLocation    REG_SZ    \\?\C:\Windows\SoftwareDistribution\Download\3f
    67694e5d3e9e3dfdbf3b9153a6f72d\
        CurrentState    REG_DWORD    0x70
        SelfUpdate    REG_DWORD    0x0
        Visibility    REG_DWORD    0x2
        Trusted    REG_DWORD    0x1
        InstallTimeHigh    REG_DWORD    0x1cbe9d8
        InstallTimeLow    REG_DWORD    0xc7bc4a4c
        InstallUser    REG_SZ    S-1-5-21-1062542029-4232216321-339648796-1000

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~fr-FR~6.1.7601.17514
    \Owners

    C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
    mponent Based Servicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.
    1.7601.17514"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514
        InstallClient    REG_SZ    WindowsUpdateAgent
        InstallName    REG_SZ    Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.76
    01.17514.mum
        InstallLocation    REG_SZ    \\?\C:\Windows\SoftwareDistribution\Download\3f
    67694e5d3e9e3dfdbf3b9153a6f72d\
        CurrentState    REG_DWORD    0x70
        SelfUpdate    REG_DWORD    0x0
        Visibility    REG_DWORD    0x2
        Trusted    REG_DWORD    0x1
        InstallTimeHigh    REG_DWORD    0x1cbe9d8
        InstallTimeLow    REG_DWORD    0xc7beabac
        InstallUser    REG_SZ    S-1-5-21-1062542029-4232216321-339648796-1000
        Standalone    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
    vicing\Packages\Package_for_KB976933~31bf3856ad364e35~amd64~~6.1.7601.17514\Owne
    rs

    C:\Windows\system32>

    Tuesday, May 07, 2013 9:47 AM
  • I can't actually see any problems there (which doesn't mean that there are none)

    I really don't know where to look next, so I suspect that the only thing to do is going to be a repair install of Windows, and hope that it solves the remaining problems.

     

    Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc - Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as
    you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk
    Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image'
    option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start
    the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 07, 2013 7:56 PM
    Moderator
  • Anything new on this?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 11, 2013 4:12 PM
    Moderator
  • Hi, yea sorry its taking so long but i ran into a few issues with my dvd drive and some other devices and when i tried to go into device manager nothing shows up :/ so after searching the web and trying many different things i had no luck. So instead I tried to mount the file to a usb and that wouldn't work either for some reason and then just tried extracting the file and running it from my secondary hard drive. It got to a point when i choose the "Search for the latest updates online" it starts to download then once finished it just hangs on the same screen saying "updates downloaded" "Restarting Installation". I tried exiting and starting again and then re-booting and starting again and then came to the conclusion i wasn't waiting long enough. Now i have been very patient and waited a good half a day and when i came back to it it was still on that screen.

    So.... I tried running it again but this time selecting the option to NOT get the latest updates and it gets right to the screen where you choose to upgrade or clean install. When i select upgrade i immediately get an error saying "Windows installation encountered an unknown error and cannot continue". So i did a bit of searching again and didn't really find much help. I tried disabling my anti virus (AVG Internet Security 2013 paid edition not free), running the file as administrator and tried another solution which was to run system config and uncheck every thing then re-boot and then in system config again hide all Microsoft services and then disable everything else and re-boot again. Still no luck.

    So at this point now my sound card wouldn't register and my dvd drive wouldn't register also. I ran a system restore to just after the point where we deleted a few files in the registry and fixed the issues that were showing in the CheckSUR file. My sound card was fine now but the dvd drive wasn't working still so i shut down opened the case and swapped the sata port around and presto, i got my dvd drive back. now that that's back i tried burning the image to the dvd just to check that it still wasn't working and yep, same issues its a no go. I still have no devices showing in device manager which is annoying and i am hoping that the windows refresh will fix it as well as the initial problem haha. My next idea was to try a different download! maybe the SP1 old version they had on the site and see if there was any luck with that. 

    Yea, so sorry about the novel but ever since this not genuine crap I've had nothing but issues and its extremely annoying.

    Sunday, May 12, 2013 2:30 AM
  • I can appreciate your frustration!

    Unfortunately, I can see no real option at this point except to do a clean install - is sounds as if your system has been significantly corrupted at some point, and is lo longer stable enough even to support a repair install, despite what we've managed to achieve here.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, May 12, 2013 12:04 PM
    Moderator
  • HAHA yep! damn, the one thing i was hoping to avoid!

    Well anyways i tried a different download with no luck either, also I've spent too much of yours and my time trying to get pretty much no where :/ although we did make some progress which i thank you greatly for :)

    Since i have never restored files from a back up, my question is, once I've done a clean install is it as simple as just running the backup file and it will replace my already installed program files etc and if i run the back up is it likely to re-introduce the problems? or does it not restore any windows files such as the registry settings etc?

    Also i believe if i am correct(with your confirmation) the clean install will only delete all files on the HDD that windows is installed on so the files on my secondary HDD will be left alone?

    Thanks

    Monday, May 13, 2013 10:16 AM
  • I always prefer to physically disconnect non-OS drives (where possible) when installing Windows - for two reasons.

    1) it stops me installing onto the wrong drive

    2) it prevents any interferences which may affect the OS  (such as possible virus infection)

    Doing a clean install will completely wipe the C: partition, as a minimum.

     Depending on how you do your backup, restoring the data may be simple, or impossible.Some backup procedures will give you a monolithic file at the end which is impossible (or at least very difficult) to extract your data from, for restoration to the new OS.

    For this sort of thing, I prefer to do a manual copy/paste to another HD and check that everything copied properly before proceeding with the install, rather than attempting to use any form of Windows backup - if for no other reason than it means that it gives me a chance to do some house-cleaning along the way, and ensures that the files can be properly virus-checked on a known-clean machine.

    The Windows Easy Transfer Tool is pretty good - but tends to miss some stuff, and you have to make sure that you catch anything that's not in the default storage locations (which is why I do it the 'hard' way).


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by NathanRR24 Wednesday, May 15, 2013 12:45 AM
    Monday, May 13, 2013 4:26 PM
    Moderator
  • Well good news! I have done the clean install and windows has accepted my key and activated online. Hopefully it stays that way. Now for the long process of getting all my stuff back haha the worst part about reinstalling windows! Thanks a lot for all your help mate, I greatly appreciate the time you sacrificed to help me out :)
    Tuesday, May 14, 2013 3:27 PM
  • Glad to hear of your success!

    I look on all these threads as learning exercises, so they are never wasted/sacrificed :)

    Good luck with the rest of the process.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, May 14, 2013 8:32 PM
    Moderator
  • Got tired of my windows vista copy being considered as not genuine. Called customer support and they told me the Vista OS has been archived and I need to buy windows 8 or new product keys... Realised that because I don't know the workaround to solve the issue they were forcing me to buy the new OS when the old one meet my needs. Mocrosoft has put in the operating system a code that will stop customers from using the OS after a certain amount of time on purpose by telling us that the copies we have paid for are not genuine. I don't know if the practice is illegal but it is a mischief. I was planning to upgrade later not at this moment.

    My solution: Have removed windows and replaced it with Linux opensource. I am now running linux ubuntu on my computer. The only problem I have is one of my programs (matlab) that I am not sure whether it is supported by linux. For the rest what windows was doing for me linux can do.

    Monday, May 20, 2013 2:45 PM
  • Mocrosoft has put in the operating system a code that will stop customers from using the OS after a certain amount of time on purpose by telling us that the copies we have paid for are not genuine

    that simply is incorrect. Vista (and xp for that matter) is still running on millions of computers.

    for your vista issues I suggest you post in the Vista forum:

    read the sticky at the top of the forum:

    http://social.microsoft.com/Forums/en-US/genuinevista/threads

    Monday, May 20, 2013 3:12 PM
    Answerer
  • Run malwarebytes whic has just sorted mine out, remember that malwarebytes is anti malware etc whilst Norton if used is only a virus stopper

    Good luck to anyone else who finds this useful

    Saturday, October 12, 2013 1:19 PM