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Windows cannot search for new updates

    Question

  • My laptop recently broke and went unused for quite a while. Now when I try to update it using windows update it gives me error code 80070426. Can someone please explain how to fix this in simple terms.
    Tuesday, April 05, 2011 6:19 PM

Answers

  • "Philip Doherty" wrote in message news:0669b47a-4ac7-481b-aaee-17e469fce9e0...

    when I clicked start a message appeared saying 

    'Windows could not start the Software Licensing service on Local Computer

    Error 0xc004d103

    This is a relatively rare error
    see if the System File Checker can help....
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Would you tell me the full error message you receive when you use the "net start slsvc" command?
     
    Please see this thread with a similar problem - Darin may have some further data from that experience, and be able to provide a solution.
     
     



    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 7:38 PM

All replies

  • "Philip Doherty" wrote in message news:1ae4144e-6a7d-4078-9982-3edf5aa4bf89...
    My laptop recently broke and went unused for quite a while. Now when I try to update it using windows update it gives me error code 80070426. Can someone please explain how to fix this in simple terms.

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    The 426 error you are seeing is probably caused by the fact that the Software Licensing Service is not running
    Please check that the Software Licensing service is set to startup type Automatic.
     
    Click on Start
    in the Search box, type
    SERVICES.MSC
    and hit the Enter key
    Accept the UAC prompt that comes up
    In the listing of Services, find the Software Licensing Service (SLSVC)
    right-click on it, and select Properties.
    make sure that the service Startup type is set to Automatic - click Apply if you've had to change anything.
     
    Then try starting the service.
    What is the result?
     
    If you get an error message, please report back with the EXACT details.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 6:38 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-6CFQD-9CB7G-97DC6
    Windows Product Key Hash: zz0Tkz+OMOdOUUmrS8aRG6hgUKw=
    Windows Product ID: 89572-OEM-7234732-55267
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.002
    ID: {16228CB1-1116-4616-8B23-E658B4EA0230}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{16228CB1-1116-4616-8B23-E658B4EA0230}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-97DC6</PKey><PID>89572-OEM-7234732-55267</PID><PIDType>8</PIDType><SID>S-1-5-21-339680500-3437587534-937786247</SID><SYSTEM><Manufacturer>eMachines </Manufacturer><Model>E520            </Model></SYSTEM><BIOS><Manufacturer>eMachines</Manufacturer><Version>V1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20080827000000.000000+000</Date></BIOS><HWID>52313507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software Licensing service is not running.
    Windows Activation Technologies-->
    N/A
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEAnJ9QOpK9uIp6f3Q+PCmWrvL0Rogq7i5NrFZgYw==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GATEWA SYSTEM  
      FACP GATEWA SYSTEM  
      HPET GATEWA SYSTEM  
      BOOT GATEWA SYSTEM  
      MCFG GATEWA SYSTEM  
      ASF! GATEWA SYSTEM  
      SLIC GATEWA SYSTEM  
      SSDT PmRef Cpu0Cst
      SSDT PmRef Cpu0Cst
    Tuesday, April 05, 2011 6:51 PM
  • when i now try to update it says : 'An error occured while checking for new updates for your computer. Error(s) found 80070426 it says the most recent check for updates was 4th January 2011.
    Tuesday, April 05, 2011 7:01 PM
  • Tuesday, April 05, 2011 7:03 PM
  • "Philip Doherty" wrote in message news:9e7f1668-c028-4b77-b52f-3509a4a98ae3...
    when i now try to update it says : 'An error occured while checking for new updates for your computer. Error(s) found 80070426 it says the most recent check for updates was 4th January 2011.

    The only error I can see in the report is that the SLS is not running - please try to start it using my instructions above, and report back.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 7:03 PM
  • when I clicked start a message appeared saying 

    'Windows could not start the Software Licensing service on Local Computer

    Error 0xc004d103

    Tuesday, April 05, 2011 7:11 PM
  • "Carey Frisch" wrote in message news:b8f001fd-683f-4696-9647-a284ac6f3e7c...

    Try: How do I reset Windows Update components?


    Carey Frisch


    That won't help when the SLS isn't running.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 7:27 PM
  • "Philip Doherty" wrote in message news:0669b47a-4ac7-481b-aaee-17e469fce9e0...

    when I clicked start a message appeared saying 

    'Windows could not start the Software Licensing service on Local Computer

    Error 0xc004d103

    This is a relatively rare error
    see if the System File Checker can help....
     
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    Would you tell me the full error message you receive when you use the "net start slsvc" command?
     
    Please see this thread with a similar problem - Darin may have some further data from that experience, and be able to provide a solution.
     
     



    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 7:38 PM
  • after the scan, command sfc /scannow it said 'windows resource did not find any integrity violation'

    then after the reboot i used the command net start slsvc it said 'system error 5 has occured. Access is denied

    Tuesday, April 05, 2011 8:24 PM
  • Please review the troubleshooting advice offered in this forum post: Windows Update Error: Code 80070426
    Carey Frisch
    Tuesday, April 05, 2011 9:11 PM
  • "Carey Frisch" wrote in message news:9f9562d3-440b-4e99-bdcd-e0da8a565f6a...
    Please review the troubleshooting advice offered in this forum post: Windows Update Error: Code 80070426
    Carey Frisch

    Haven't you bothered to read the earl;ier responses?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 9:15 PM
  • "Philip Doherty" wrote in message news:23e132ee-0288-4c3c-b4ac-9d57417751b3...

    after the scan, command sfc /scannow it said 'windows resource did not find any integrity violation'

    then after the reboot i used the command net start slsvc it said 'system error 5 has occured. Access is denied


    Interesting - please post another MGADiag report.
     
    To quote Darin, the forum owner...
    " If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. "

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 05, 2011 9:18 PM