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SOFTWARE COUNTERFEITING

    Question

  • I may be a victim of software counterfeiting, but cannot get it resolve. Please help.
    Saturday, April 28, 2007 9:42 PM

Answers

  • Saadbelgore,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 29, 2007 1:32 AM
  • Mr. Tayyab,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum, you will see that several other posters have reported the same VLK:  *****-******-HM64M-6GJRK-8K83T

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  please note that the mgadiag utility is identifying your installation of Office 2003 Professional as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Professional installation from your computer. 

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied with the computer (often this will be one or more Recovery CDs/DVDs, or perhaps a hidden recovery partition accessed at startup using a special keystroke combination) by Samsung to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the computer will tell you which edition of XP came with the computer.  It's likely your computer did not come from Samsung with XP Pro, but probably XP Home or Media Center.  If it did come with XP Pro, you can use the Key Updater Utility to "genuine-ize" your installation of XP Pro.  If you do not have the originally supplied Recovery solution, please contact Samsung customer service or tech support to inquire about purchasing replacement Recovery CDs/DVDs.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    Sunday, December 16, 2007 3:24 AM

All replies

  • Saadbelgore,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Sunday, April 29, 2007 1:32 AM
  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HM64M-6GJRK-8K83T
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23371
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {82A3C4ED-CCAB-4C15-AAF8-1D1F2F2BFECA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{82A3C4ED-CCAB-4C15-AAF8-1D1F2F2BFECA}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23371</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-838170752-725345543</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO.,LTD</Manufacturer><Model>DeskTop System</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20020329000000.000000+000</Date></BIOS><HWID>2BBA36C70184C05E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>West Asia Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57392</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Friday, December 14, 2007 5:49 AM
  • Mr. Tayyab,

     

    Right now, your Samsung computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum, you will see that several other posters have reported the same VLK:  *****-******-HM64M-6GJRK-8K83T

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  please note that the mgadiag utility is identifying your installation of Office 2003 Professional as being Nongenuine (Office Status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand either genuine Office software or a refund.  In any case, please uninstall the nongenuine Office 2003 Professional installation from your computer. 

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied with the computer (often this will be one or more Recovery CDs/DVDs, or perhaps a hidden recovery partition accessed at startup using a special keystroke combination) by Samsung to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the computer will tell you which edition of XP came with the computer.  It's likely your computer did not come from Samsung with XP Pro, but probably XP Home or Media Center.  If it did come with XP Pro, you can use the Key Updater Utility to "genuine-ize" your installation of XP Pro.  If you do not have the originally supplied Recovery solution, please contact Samsung customer service or tech support to inquire about purchasing replacement Recovery CDs/DVDs.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.

    Sunday, December 16, 2007 3:24 AM