none
Clock sync error & Unable to Complete Genuine Windows Validation

    Question

  • Running a corporate laptop, think that I picked up a virus that is causing the error (see title).  Clock in the bottom right tray appears to be correct (Eastern Time Zone), i have tried to run the validation by executing the genuine windows star icon but it times out.  Ran the diagnostic report, see below:  Help is APPRECIATED!

    Diagnostic Report (1.9.0027.0):-----------------------------------------

    Windows Validation Data-->

    Validation Status: Clock sync error

    Validation Code: 10

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-J2THW-JJ4XD-4QKFW

    Windows Product Key Hash: GdC7BdATovbYgn5DtMZXxPf8vpk=

    Windows Product ID: 55274-640-2002037-23074

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {EC3F19EE-25F5-4264-A714-A31CD6A61B94}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.42.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: FCEE394C-458-80041002_025D1FF3-344-80041002_025D1FF3-229-80041002_025D1FF3-230-1_025D1FF3-238-2_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

    Windows XP Notifications Data-->

    Cached Result: 10

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Project Standard 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_FCEE394C-458-80041002_025D1FF3-344-80041002_025D1FF3-229-80041002_025D1FF3-230-1_025D1FF3-238-2

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{EC3F19EE-25F5-4264-A714-A31CD6A61B94}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4QKFW</PKey><PID>55274-640-2002037-23074</PID><PIDType>1</PIDType><SID>S-1-5-21-2121258603-473866232-3689853989</SID><SYSTEM/><BIOS/><HWID>300C3BAF01846878</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Rockwell Collins</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>B62B0B27AD40D86</Val><Hash>VT3zB7x3fnd3UQPIVitkRBddBXI=</Hash><Pid>89402-707-0264961-63304</Pid><PidType>14</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->

    N/A

    Windows Activation Technologies-->

    N/A

    HWID Data-->

    N/A

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 16A95:Dell Inc|16A95:Microsoft Corporation

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->

    N/A


    • Edited by USTIDER Saturday, April 07, 2012 3:12 PM
    Saturday, April 07, 2012 3:00 PM

Answers

  • "USTIDER" wrote in message news:27af3e8d-1508-4671-9462-4b1e0add6cf5...

    Running a corporate laptop, think that I picked up a virus that is causing the error (see title).  Clock in the bottom right tray appears to be correct (Eastern Time Zone), i have tried to run the validation by executing the genuine windows star icon but it times out.  Ran the diagnostic report, see below:  Help is APPRECIATED!

    Diagnostic Report (1.9.0027.0):-----------------------------------------

    Windows Validation Data-->

    Validation Status: Clock sync error

    Validation Code: 10

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-J2THW-JJ4XD-4QKFW

    Windows Product Key Hash: GdC7BdATovbYgn5DtMZXxPf8vpk=

    Windows Product ID: 55274-640-2002037-23074

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Project Standard 2007 - 100 Genuine

     

    Other data-->

    <SYSTEM/><BIOS/>

     

     
    The installation here has been done using a Volume Key (and may be a not-for-resale MSDN Key) - for what version and edition of Windows is the computer licensed, according to the COA sticker on the case??
     
    This Key appears to have been published on the internet - which is cause for MS to block it
     
     
    Your computer appears reluctant to tell us what it is - which is suspicious.
     
    Check all your time/date/year/region settings, and ensure that you have your DST setting set properly, then attempt validation at www.microsoft.com/genuine/validate. What happens???
    post back with your results, and a new MGADiag report.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 07, 2012 7:27 PM

All replies

  • "USTIDER" wrote in message news:27af3e8d-1508-4671-9462-4b1e0add6cf5...

    Running a corporate laptop, think that I picked up a virus that is causing the error (see title).  Clock in the bottom right tray appears to be correct (Eastern Time Zone), i have tried to run the validation by executing the genuine windows star icon but it times out.  Ran the diagnostic report, see below:  Help is APPRECIATED!

    Diagnostic Report (1.9.0027.0):-----------------------------------------

    Windows Validation Data-->

    Validation Status: Clock sync error

    Validation Code: 10

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-J2THW-JJ4XD-4QKFW

    Windows Product Key Hash: GdC7BdATovbYgn5DtMZXxPf8vpk=

    Windows Product ID: 55274-640-2002037-23074

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Project Standard 2007 - 100 Genuine

     

    Other data-->

    <SYSTEM/><BIOS/>

     

     
    The installation here has been done using a Volume Key (and may be a not-for-resale MSDN Key) - for what version and edition of Windows is the computer licensed, according to the COA sticker on the case??
     
    This Key appears to have been published on the internet - which is cause for MS to block it
     
     
    Your computer appears reluctant to tell us what it is - which is suspicious.
     
    Check all your time/date/year/region settings, and ensure that you have your DST setting set properly, then attempt validation at www.microsoft.com/genuine/validate. What happens???
    post back with your results, and a new MGADiag report.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, April 07, 2012 7:27 PM
  • You should inform your company IT administrator ASAP if you believe your computer has contracted a virus and ask for advice.  They would not want an infected computer on their network!

    Carey Frisch

    Monday, April 09, 2012 11:33 PM
  • I have no idea what you think you are achieving by such practices - but they will certainly not cure your problems, and are likely only to make your system unstable.

    If you are having non-genuine problems, start a NEW thread of your own, and post an MGADiag report...

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
     http://www.microsoft.com/howtotell/content.aspx?pg=coa


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, April 10, 2012 7:51 PM