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Error Message 7601 - copy of Windows is not genuine

    Question

  • Hello I received a message (error# 7601) after I restarted my computer a couple hours ago that claimed that my copy of Windows 7 is not genuine. For the record, it is a genuine copy that I received as an upgrade to Vista on my Dell laptop that I used in college. The slui.exe or Widows Activation program popped up and I have followed the steps to try to validate my copy of Windows. Please I would greatly appreciate any help that can be offered to resolve this issue!

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9RJ9C-439R8-H8F73
    Windows Product Key Hash: F2MjaehNj8N1v8BR3Z7uFhBlhig=
    Windows Product ID: 55041-008-1342317-86550
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.004
    ID: {9FDE5934-37A3-4FEB-9189-D116444D5ECB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Enterprise
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: T:20120807142925619-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9FDE5934-37A3-4FEB-9189-D116444D5ECB}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.004</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8F73</PKey><PID>55041-008-1342317-86550</PID><PIDType>6</PIDType><SID>S-1-5-21-3961916466-901173536-3954644749</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D630                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20090714000000.000000+000</Date></BIOS><HWID>2ABA3807018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>3569592D52E586</Val><Hash>GyNiSOuq/8o73amYMmh5wLF9eaQ=</Hash><Pid>89409-707-1281011-65148</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    Error: product key not found.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: PASS
    Event Time Stamp: 7:13:2012 22:57
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEAJJSk5zHEiHr8kEaDPAxmqowSggMMGsb0BCRWDyqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08    
      FACP            DELL          M08    
      HPET            DELL          M08    
      MCFG            DELL          M08    
      ASF!            DELL          M08    
      TCPA                    
      SLIC            DELL          M08    
      SSDT            PmRef        CpuPm

    Tuesday, August 07, 2012 7:45 PM

Answers

  • Unfortunately, you have a Volume License Windows 7 Enterprise edition installed.  This license belongs to the college and cannot be transferred to individuals.  You'll either have to return your Dell PC to its original Windows Vista operating system or purchase a conventional "full retail" edition of Windows 7 and perform a "clean install".

    Carey Frisch

    Tuesday, August 07, 2012 8:20 PM

All replies

  • Please contact your college's IT administrator for assistance in connecting your computer to the college's network domain so you can validate.

    Carey Frisch

    Tuesday, August 07, 2012 7:52 PM
  • I am no longer in college, I graduated last year in May. I don't live close to my university either. Is there another solution?

    Jeffrey August

    Tuesday, August 07, 2012 8:01 PM
  • Unfortunately, you have a Volume License Windows 7 Enterprise edition installed.  This license belongs to the college and cannot be transferred to individuals.  You'll either have to return your Dell PC to its original Windows Vista operating system or purchase a conventional "full retail" edition of Windows 7 and perform a "clean install".

    Carey Frisch

    Tuesday, August 07, 2012 8:20 PM