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Windows 7 Build 7601 - This copy of Windows is not genuine

    Question

  • Hi !

    Sorry to bother with this issue, but I might have a slightly different flavor of this common problem.
    Background - Some time ago, one of my kids suffered from what appeared as a corrupt HD. W7 did not manage to repair the fault, so I had to reinstall.
    This happened a few times (even after replacing HD), so I ended up replacing both motherboard and HD.

    The W7 license involved is a W7 Home Premium Family pack (3-license). As far as I can conclude from the license agreement (read it back and forth), I'm allowed to move the license to a new computer (=new motherboard/HD) so this should not be an issue. Never the less it is an issue, and the phone activation procedure more or less tells me 2 take a hike. I assume that the motherboard replacement is the root cause, so how can I solve this? The license is legitimate but that's not helping me in this case.

    Anyone got an idea on how to solve this?
    The usual dumps below.

    BR/Lacke


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YMTF2-GGPFW-QQVXY
    Windows Product Key Hash: PX9tB2wp5EljhrCGD+ahTh+gGpc=
    Windows Product ID: 00359-030-6058853-85016
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8BBF2544-8461-4885-9485-73883ADFAF6A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BBF2544-8461-4885-9485-73883ADFAF6A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QQVXY</PKey><PID>00359-030-6058853-85016</PID><PIDType>5</PIDType><SID>S-1-5-21-3058099774-1590763179-1394462854</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20111013000000.000000+000</Date></BIOS><HWID>F8CE3A07018400FC</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, HomePremium edition
    Beskrivning: Windows Operating System - Windows(R) 7, RETAIL channel
    Aktiverings-ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 00359-00170-030-605885-01-1053-7600.0000-1192012
    Installations-ID: 004843954221174224993874861686194425959263287566605821
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: QQVXY
    Licensstatus: overifierad
    Orsak till att Windows inte är verifierat: 0xC004F009 (respittiden har gått ut).
    Återstående antal Windows-omaktiveringar: 4
    Betrodd tid: 2012-06-25 20:22:00

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAeqio4+It3N/cFVTyEDNCEhhFzpquMoqCFA8=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      MSDM   GBT     GBTUACPI
      MATS   GBT    
      TAMG   GBT     GBT   B0
      MATS   GBT    
      SSDT   AMD     POWERNOW

    Monday, June 25, 2012 8:02 PM

Answers

  • Heh,

    I tried the method #2 approach. Most of the registry entries in the example was nonexistent, so I must confess I had my doubts.
    Next after running
    1) slmgr /rearm and
    2) a reboot, I tried the phone activation. This (again) failed via the automatic service.

    Lucky for me, I managed to get hold of a guy in India that gave me a correct activation code, so I ended up with a working license after all.
    As a summary, it seems like I owe you a cold beer if you ever find your way to Sweden. :-)

    Thanks a zillion mate !

    BR/Lacke

    Tuesday, June 26, 2012 4:24 PM

All replies

  • "G-HereWeGoAgain" wrote in message news:2b52aa62-70a2-4606-8e0c-b3b2cbf98083...

     

    The W7 license involved is a W7 Home Premium Family pack (3-license). As far as I can conclude from the license agreement (read it back and forth), I'm allowed to move the license to a new computer (=new motherboard/HD) so this should not be an issue. Never the less it is an issue, and the phone activation procedure more or less tells me 2 take a hike. I assume that the motherboard replacement is the root cause, so how can I solve this? The license is legitimate but that's not helping me in this case.

    Anyone got an idea on how to solve this?
    The usual dumps below.

    BR/Lacke


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YMTF2-GGPFW-QQVXY
    Windows Product Key Hash: PX9tB2wp5EljhrCGD+ahTh+gGpc=
    Windows Product ID: 00359-030-6058853-85016
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20111013000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, HomePremium edition
    Beskrivning: Windows Operating System - Windows(R) 7, RETAIL channel
    Ofullständig produktnyckel: QQVXY
    Licensstatus: overifierad
    Orsak till att Windows inte är verifierat: 0xC004F009 (respittiden har gått ut).
    Återstående antal Windows-omaktiveringar: 4
    Betrodd tid: 2012-06-25 20:22:00

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     
    You actually have two problems
    1) the License issue - Upgrade licenses require a validated install to upgrade from - so simply installing the OS onto a blank disk won't work, as the Key will not be accepted during the install, and cannot usually be entered at a later stage.
     
    2) You have a File Mismatch which may or may not be easy to solve.
     
    My recommendation would be to reformat re-install (again) and use the procedure here for a clean install using upgrade media - http://www.winsupersite.com/article/windows-7/clean-install-windows-7-with-upgrade-media - you may still need to activate by phone, but it should be accepted.
     
    (The License terms apparently allow systems that have already been software-upgraded to be hardware-upgraded as well, while an OEM license cannot have the motherboard replaced except under warranty conditions)
     
    If you're unwilling to attempt that,then you may be able to solve the problem by rearming the current installation, and then running a repair install - but I have not idea whether that would work.
     
    A possible third route is to attempt repair manually first, then the repair install - this may take some time, even if successful.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 25, 2012 8:48 PM
  • Hi !

    Thanks for the swift answer. I do however realize that I omitted a relevant detail related to your bullet 1. As you correctly state, this is an upgrade license, so in each reinstallation attempt (before HW upgrade),  I performed upgrade using one and the same procedure:

    U1) Removing all partitions (sweep/format),
    U2) Installing a legitimate XP Home license and
    U3) Finally doing the upgrade.

    As long as I reinstalled based on the same motherboard, I did not suffer from any "invalid license" issues. I did quite a few of these reinstallations with succesful outcome, so I'm pretty sure I have spotted the trigger of the fault. When I replaced the motherboard, I used the exactly same procedure but this time the "invalid license" issue happened instantly, so I'm not really sure that the description in the license agreement align with the license check in real life... (not possible to upgrade HW even though stated so in EULA).
    I was planning to upgrade my own computer HW and then reusing the same W7 license, but now I doubt this will work....

    I read the article you provided ( http://www.winsupersite.com/article/windows-7/clean-install-windows-7-with-upgrade-media,  thank you, Sir !) and can conclude that method #1 does atleast not work for me. I can make a try for methods #2 and #3, but if activation via phone is a vital part, I assume I will run into the same issue again.

    One follow-up question: you state that I have a file mismatch. When I check old postings related to this, I make the interpretation that this is more of a side issue and not really root cause for the invalid license. Correct?

    BR/Lacke

    Tuesday, June 26, 2012 6:17 AM
  • If your current install could show as genuine, the highlighted error would give rise to a non-genuine notification.

    From my original understanding, your Win7 had somehow been directly installed onto effectively a bare drive, and due to being an upgrade, could not have activated anyhow - therefore the message that you were receiving, and the file mismatch was a side issue.

    If you actually managed to get WinXP installed and validated, and then did an upgrade from that successfully, then either you neglected to activate the install, or the error prevented activation until the grace period expired. The file mismatch on its own would have been enough to cause a non-genuine notification, but probably not with the other highlighted error messsage.

    Since there seems some  doubt about the reinstallation method, I would still recommend a clean install to ensure that you have a good basis for the license, and then hopefully you should have no further problem.

    If you want to try and solve the problem with the current installation, the first step would be to attempt a System Restore back to a time there was no non-genuine notification, and see if that clears the mismatch. If it does, you would then need to use telephone activation to activate the license.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, June 26, 2012 8:12 AM
  • OK, thanks.

    I guess I need to perform some tests to see what's the best way forward. I will try the least destructive paths first (you can imagine how much crap a kid can install in a few weeks time - he will go crazy when I tell him that I'll need to sweep his machine once again ;-)
    I'll keep you posted on the progress...

    BR/Lacke

    Tuesday, June 26, 2012 8:42 AM
  • "G-HereWeGoAgain" wrote in message news:453e93a1-81c9-4195-922d-51bbe1372047...

    OK, thanks.

    I guess I need to perform some tests to see what's the best way forward. I will try the least destructive paths first (you can imagine how much crap a kid can install in a few weeks time - he will go crazy when I tell him that I'll need to sweep his machine once again ;-)
    I'll keep you posted on the progress...

    BR/Lacke

    Get him to do it - it'll teach him to be more careful :)
     
    God luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, June 26, 2012 9:12 AM
  • Heh,

    I tried the method #2 approach. Most of the registry entries in the example was nonexistent, so I must confess I had my doubts.
    Next after running
    1) slmgr /rearm and
    2) a reboot, I tried the phone activation. This (again) failed via the automatic service.

    Lucky for me, I managed to get hold of a guy in India that gave me a correct activation code, so I ended up with a working license after all.
    As a summary, it seems like I owe you a cold beer if you ever find your way to Sweden. :-)

    Thanks a zillion mate !

    BR/Lacke

    Tuesday, June 26, 2012 4:24 PM
  • "G-HereWeGoAgain" wrote in message news:88af2351-cc21-4b90-8ccf-be46642c88fc...

    Heh,

    I tried the method #2 approach. Most of the registry entries in the example was nonexistent, so I must confess I had my doubts.
    Next after running
    1) slmgr /rearm and
    2) a reboot, I tried the phone activation. This (again) failed via the automatic service.

    Lucky for me, I managed to get hold of a guy in India that gave me a correct activation code, so I ended up with a working license after all.
    As a summary, it seems like I owe you a cold beer if you ever find your way to Sweden. :-)

    Thanks a zillion mate !

    BR/Lacke

    You're welcome - please post a new MGADiag report, so that we can confirm that everything is now OK.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 27, 2012 5:12 PM
  • Hi again !

    Sorry for the delay - I was out of town a few days.
    As stated - there is no remaining issue as far as I can detect. There is a comment below like: Ofullständig produktnyckel: QQVXY (incomplete product key).
    Does not seem to cause any issues, so I assume this is irrelevant.


    BR/Lacke

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YMTF2-GGPFW-QQVXY
    Windows Product Key Hash: PX9tB2wp5EljhrCGD+ahTh+gGpc=
    Windows Product ID: 00359-030-6058853-85016
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {8BBF2544-8461-4885-9485-73883ADFAF6A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8BBF2544-8461-4885-9485-73883ADFAF6A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QQVXY</PKey><PID>00359-030-6058853-85016</PID><PIDType>5</PIDType><SID>S-1-5-21-3058099774-1590763179-1394462854</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4</Version><SMBIOSVersion major="2" minor="4"/><Date>20111013000000.000000+000</Date></BIOS><HWID>F8CE3A07018400FC</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Programlicenstjänstens version: 6.1.7601.17514

    Namn: Windows(R) 7, HomePremium edition
    Beskrivning: Windows Operating System - Windows(R) 7, RETAIL channel
    Aktiverings-ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Utökat produkt-ID: 00359-00170-030-605885-01-1053-7601.0000-1772012
    Installations-ID: 004843954221174224993874861686194425959263287566605821
    URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338
    URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339
    URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341
    URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Ofullständig produktnyckel: QQVXY
    Licenstillstånd: Licensierad
    Återstående antal Windows-omaktiveringar: 3
    Betrodd tid: 2012-07-03 13:45:08

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAeqio4+It3N/cFVTyEDNCEhhFzpquMoqCFA8=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC GBT   GBTUACPI
      FACP GBT   GBTUACPI
      HPET GBT   GBTUACPI
      MCFG GBT   GBTUACPI
      MSDM GBT   GBTUACPI
      MATS GBT  
      TAMG GBT   GBT   B0
      MATS GBT  
      SSDT AMD   POWERNOW

    Tuesday, July 03, 2012 11:50 AM
  • The Partial Product Key entry isperfectly normal - it's the last grooup of 5 characters from the installed Key and appears in all reports as a cross-check.

    There's only only one this left for you to do - validate the install at www.microsoft.com/genuine/validate which will clear the one remaining 'error' flag (Cached Online Validation Code: N/A, hr = 0xc004f012)

    (I unmarked your post as an Answer, because the 'answer' had already been applied to enable that response <g>)

    Somebody must have done something to the system to repair the file mismatch showing in you earlier report - if you know what it was, please let us know! (did you run the reinstall in the end?)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Tuesday, July 03, 2012 12:17 PM