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Fix It Center problems - Failed to get Troubleshooter catalog. Error MatsGetSapCatalog failed.

    Question

  • Then I get a blank screen.  This is a home desktop running XP home SP3.

     

    Help!

    Friday, July 08, 2011 12:14 AM

All replies

  • Dear Customer,

          Thank you for your interest in Fix it Center(Beta). To futher find the root cause, I need some your information. Could you please tell me some information as following? 
       1. When are you encounter this error that you install or update? 

       2. If you reboot your machine this issue still remain?

       3. Could you please provide me some Fix it Center runing event logs? Please go to
          Control Panel->Administrative Tools->Event Viewer->Applications and Services Logs->Fix it Center/MATS Error or Warning logs.
            If you can't find it you can try
          Control Panel->Administrative Tools->Event Viewer->Windows Logs->Applications-> Fix it Center/MATS Error /Warning logs.

    Looking forward to your reply.


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex

    • Proposed as answer by rmoore123 Tuesday, January 17, 2012 1:22 AM
    • Unproposed as answer by rmoore123 Tuesday, January 17, 2012 1:25 AM
    Monday, July 11, 2011 3:13 AM
  •                                                                                                                                                                                                             Monday January 16, 2012        I am running Vista Home Premium 64-bit SP2 Internet Explorer 9. I am using Facebook-CrowdStar-It Girl. It is freezing up on me after 2-3 Clicks so that I have to refresh the page to get it to move. I downloaded Fix-it Center to run some scans on my computer. Before I 'Finished' the download, I got this Pop-Up   Error Failed to get troubleshooter catalog. Error MatsGETSapCatalog failed. If you need more info, please let me know.
    Rhonda Moore
    Tuesday, January 17, 2012 1:45 AM