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MS Security Essentials install fails because of non-genuine and expired

    Question

  • Trying to get some help & assistance.
    I have read and followed all instructions within the
    "Announcements, Please read before you post."
    All to no avail.

    The issue is with installing MS Security Essentials on an XP Pro (sp3) system
    Below is a snip from the MS Security Essentials install.
    Seems to be failing because of non genuine and product expired.

    ************************************************************
    2011-09-18T02:03:19.281Z Error retrieving instance AntiSpywareProduct:0x80041002
    2011-09-18T02:03:19.312Z Successfully wrote instance of AntiVirusProduct with state(1) and up-to-date state(1)
    2011-09-18T02:03:19.421Z WAT report: machine nongenuine, state(3) error(0x80092003)
    2011-09-18T02:03:19.468Z Service stopped due to product expired because of Wat DLL failed cert check
    Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094) Log, (c) 2006
    Stopped On ?Sat ?Sep ?17 ?2011 22:03:19 (Exit Code = 0x80071b90)
    ************************************************************

    MS Office Pro 2007 is installed.  At one point in time, Office 2010 trial was installed but removed.

    When going to :
    http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en
    Everything passes.

    I get two options
    Validate Windows   and
    Validate Office

    Validate Windows goes through a check and throws me over to a web page to install MS Security Essentials.
    Validate Office throws me to a web page which talks about the "Benefits of Genuine Office".

    I am assuming this means the Validate Office portion did not pass the Web Interface.

    I ran the MGADIAG utility and everything looks fine.
    Below are the results from the MGADIAG.

    Thanks for any assistance.

    - - - - -
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CJ2BC-3JWFJ-GH3GB
    Windows Product Key Hash: U132/aIn5c07fO4C4c/92ECkbpw=
    Windows Product ID: 76487-OEM-2265724-75760
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {E50224E8-A97F-4246-A688-06312613CD50}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-230-1_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E50224E8-A97F-4246-A688-06312613CD50}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GH3GB</PKey><PID>76487-OEM-2265724-75760</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-1220945662-682003330</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1001   </Version><SMBIOSVersion major="2" minor="3"/><Date>20060419000000.000000+000</Date></BIOS><HWID>3C4D31CF0184CE66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1A4C5C6BAEA16C2</Val><Hash>gaIqci7PRtAjx7ye6+NslPD8Cak=</Hash><Pid>89392-865-5594577-65823</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 15680:ASUSTeK Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Sunday, September 18, 2011 3:47 AM

Answers

  • "ramothdr" wrote in message news:2ee84e34-c740-4aca-bab3-8b9c05626d5f...

    Trying to get some help & assistance.
    I have read and followed all instructions within the
    "Announcements, Please read before you post."
    All to no avail.

    The issue is with installing MS Security Essentials on an XP Pro (sp3) system
    Below is a snip from the MS Security Essentials install.
    Seems to be failing because of non genuine and product expired.

    ************************************************************
    2011-09-18T02:03:19.281Z Error retrieving instance AntiSpywareProduct:0x80041002
    2011-09-18T02:03:19.312Z Successfully wrote instance of AntiVirusProduct with state(1) and up-to-date state(1)
    2011-09-18T02:03:19.421Z WAT report: machine nongenuine, state(3) error(0x80092003)
    2011-09-18T02:03:19.468Z Service stopped due to product expired because of Wat DLL failed cert check
    Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094) Log, (c) 2006
    Stopped On ?Sat ?Sep ?17 ?2011 22:03:19 (Exit Code = 0x80071b90)
    ************************************************************

    MS Office Pro 2007 is installed.  At one point in time, Office 2010 trial was installed but removed.

    When going to :
    http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en
    Everything passes.

    I get two options
    Validate Windows   and
    Validate Office

    Validate Windows goes through a check and throws me over to a web page to install MS Security Essentials.
    Validate Office throws me to a web page which talks about the "Benefits of Genuine Office".

    I am assuming this means the Validate Office portion did not pass the Web Interface.

    I ran the MGADIAG utility and everything looks fine.
    Below are the results from the MGADIAG.

    Thanks for any assistance.

    - - - - -
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CJ2BC-3JWFJ-GH3GB
    Windows Product Key Hash: U132/aIn5c07fO4C4c/92ECkbpw=
    Windows Product ID: 76487-OEM-2265724-75760
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    There appears to be no problem with Windows activation or validation on your machine
    Windows Validation no longer exists – so I’m not sure where you are getting that message from - but your Office installation appears to be genuine and valid, according to the report.
     
    Your problem appears to be that you are attempting to install a version of MSE that requires the WAT system to be present – and that system does not exist in XP. Download a clean copy of MSE from the site and try again.
    As far as I am aware, all copies of MSE are the same – so I suspect that the actual problem lies elsewhere.
    You should repost your problem in the more appropriate forum for MSE, here...
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 2:09 PM
    Moderator

All replies

  • "ramothdr" wrote in message news:2ee84e34-c740-4aca-bab3-8b9c05626d5f...

    Trying to get some help & assistance.
    I have read and followed all instructions within the
    "Announcements, Please read before you post."
    All to no avail.

    The issue is with installing MS Security Essentials on an XP Pro (sp3) system
    Below is a snip from the MS Security Essentials install.
    Seems to be failing because of non genuine and product expired.

    ************************************************************
    2011-09-18T02:03:19.281Z Error retrieving instance AntiSpywareProduct:0x80041002
    2011-09-18T02:03:19.312Z Successfully wrote instance of AntiVirusProduct with state(1) and up-to-date state(1)
    2011-09-18T02:03:19.421Z WAT report: machine nongenuine, state(3) error(0x80092003)
    2011-09-18T02:03:19.468Z Service stopped due to product expired because of Wat DLL failed cert check
    Microsoft Security Essentials (EDB4FA23-53B8-4AFA-8C5D-99752CCA7094) Log, (c) 2006
    Stopped On ?Sat ?Sep ?17 ?2011 22:03:19 (Exit Code = 0x80071b90)
    ************************************************************

    MS Office Pro 2007 is installed.  At one point in time, Office 2010 trial was installed but removed.

    When going to :
    http://www.microsoft.com/genuine/diag/RunDiags.aspx?displaylang=en
    Everything passes.

    I get two options
    Validate Windows   and
    Validate Office

    Validate Windows goes through a check and throws me over to a web page to install MS Security Essentials.
    Validate Office throws me to a web page which talks about the "Benefits of Genuine Office".

    I am assuming this means the Validate Office portion did not pass the Web Interface.

    I ran the MGADIAG utility and everything looks fine.
    Below are the results from the MGADIAG.

    Thanks for any assistance.

    - - - - -
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CJ2BC-3JWFJ-GH3GB
    Windows Product Key Hash: U132/aIn5c07fO4C4c/92ECkbpw=
    Windows Product ID: 76487-OEM-2265724-75760
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

    There appears to be no problem with Windows activation or validation on your machine
    Windows Validation no longer exists – so I’m not sure where you are getting that message from - but your Office installation appears to be genuine and valid, according to the report.
     
    Your problem appears to be that you are attempting to install a version of MSE that requires the WAT system to be present – and that system does not exist in XP. Download a clean copy of MSE from the site and try again.
    As far as I am aware, all copies of MSE are the same – so I suspect that the actual problem lies elsewhere.
    You should repost your problem in the more appropriate forum for MSE, here...
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 18, 2011 2:09 PM
    Moderator
  • You should repost your problem in the more appropriate forum for MSE, here...
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Thank you for the link to a more appropriate forum, and taking the time to read and answer.
    I will review that forum and post the question in there.
    I am in no hurry, as I have been attempting to install MSE off and on for almost a year now.

    From one of the first attempts to install.
    ----------------
    Microsoft Antimalware (BCF43643-A118-4432-AEDE-D861FCBCFCDE) Service Log
    Started On ?Mon ?Nov ?15 ?2010 02:55:35
    ----------------
    Thank You again for your time and consideration
    & consider this thread closed

    Sunday, September 18, 2011 2:39 PM
  • Just a courtesy follow up.
    I finally diagnosed the MSE install issue, it was related to Security, Permissions.
    I checked the root drive properties and noticed there was NO Security setting for the System and Creator/Owner

    Ensured I had admin privileges then went to the MS Fix-it's site:
    http://support.microsoft.com/fixit/
    and selected "Fix Security, Privacy or User Accounts"
    Ran these two Fix-It's
    http://support.microsoft.com/mats/windows_security_diagnostic/
    http://support.microsoft.com/mats/Malware_Prevention/

    Massaged the Security settings for System and Creator/Owner
    Booted
    Then installed MSE with no issues what so ever.

    Just a FYI for the curious, on my resolution.

    Thanks

    Wednesday, September 21, 2011 1:30 AM