none
Windows 7 'not genuine' pop up

    Question

  • Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
    Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
    Windows Product ID: 00359-OEM-8703307-20806
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {967470B1-7F85-4616-AD4F-BBBA2E62D037}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{967470B1-7F85-4616-AD4F-BBBA2E62D037}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FQ87</PKey><PID>00359-OEM-8703307-20806</PID><PIDType>3</PIDType><SID>S-1-5-21-347447535-4142570107-1574981382</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>V-P7H55E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100716000000.000000+000</Date></BIOS><HWID>8DB83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-020806-02-3081-7600.0000-0392011
    Installation ID: 004282122321689656160295353254248234553180979351683704
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3FQ87
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 17/05/2011 9:50:06 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 5:12:2011 18:33
    ActiveX: Not Registered - 0x800700c1
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0yXmQfyt4cv0LGgJakhsCYxo4nlISXdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071610  APIC1628
      FACP   071610  FACP1628
      HPET   071610  OEMHPET
      MCFG   071610  OEMMCFG
      OEMB   071610  OEMB1628
      SSDT   DpgPmm  CpuPm

     

    Monday, May 16, 2011 11:54 PM

Answers

  • Hello Alphabook,

    Well your Diagnostic Report does look better.

     

    While the report is still showing:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    The below line is no longer showing and that is what I believe was the primary cause of the Non-Genuine error

    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll

    Would you reboot and see if windows is still displaying a Non-Genuine error?

     

    Thank you,


    Darin MS
    Tuesday, May 17, 2011 7:03 PM
    Owner

All replies

  • "Alphabook" wrote in message news:31c7e9b9-cc8e-4cd8-a1a6-1400322ad644...

    Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
    Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
    Windows Product ID: 00359-OEM-8703307-20806
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 5:12:2011 18:33
    ActiveX: Not Registered - 0x800700c1
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll

     


    Something has interfered with the files from the WAT update, and the easiest way to deal with it is to reinstall the update.
    Go to Programs - Uninstall a Program.
    Click on the Option to Show Updates and look for the one with KB971033 as reference - if you find it, Uninstall it.
    Then go to http://support.microsoft.com/kb/971033 and download the installer from the link to the Download Center (You need the x64 version)and install it.
    Then reboot twice, and run another MGADiag report and post the results.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 17, 2011 9:08 AM
    Moderator
  • "Alphabook" wrote in message news:31c7e9b9-cc8e-4cd8-a1a6-1400322ad644...

    Yesterday I started receiving the non genuine pop-up. This machine is less than a year old, bought from a local Melbourne store. Here is my diagnostic.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
    Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
    Windows Product ID: 00359-OEM-8703307-20806
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80070057
    File Mismatch: C:\Windows\system32\wat\watweb.dll[7.1.7600.16395], Hr = 0x80070057

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000002
    Event Time Stamp: 5:12:2011 18:33
    ActiveX: Not Registered - 0x800700c1
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll

     


    Something has interfered with the files from the WAT update, and the easiest way to deal with it is to reinstall the update.
    Go to Programs - Uninstall a Program.
    Click on the Option to Show Updates and look for the one with KB971033 as reference - if you find it, Uninstall it.
    Then go to http://support.microsoft.com/kb/971033 and download the installer from the link to the Download Center (You need the x64 version)and install it.
    Then reboot twice, and run another MGADiag report and post the results.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    I followed your Instructions, uninstalled the KB971033 update. Then using your link, tried to install the x64 version as directed, and it failed. I attempted 3 times to do it, each time it failed. I then went to Windows Updater and selected only the KB971033 update to install. It failed also, with error code 80070002. Not sure what to do from here, but will attach another MGADiag report anyway.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGKQQ-K6PWY-3FQ87
    Windows Product Key Hash: jfz6fdzxp/+4T2wvSjY9BX+sSB4=
    Windows Product ID: 00359-OEM-8703307-20806
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {967470B1-7F85-4616-AD4F-BBBA2E62D037}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.101026-1503
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{967470B1-7F85-4616-AD4F-BBBA2E62D037}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3FQ87</PKey><PID>00359-OEM-8703307-20806</PID><PIDType>3</PIDType><SID>S-1-5-21-347447535-4142570107-1574981382</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>V-P7H55E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504   </Version><SMBIOSVersion major="2" minor="6"/><Date>20100716000000.000000+000</Date></BIOS><HWID>8DB83607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-033-020806-02-3081-7600.0000-0392011
    Installation ID: 004282122321689656160295353254248234553180979351683704
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3FQ87
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 17/05/2011 10:40:04 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:12:2011 18:33
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAln0yXmQfyt4cv0LGgJakhsCYxo4nlISXdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   071610  APIC1628
      FACP   071610  FACP1628
      HPET   071610  OEMHPET
      MCFG   071610  OEMMCFG
      OEMB   071610  OEMB1628
      SSDT   DpgPmm  CpuPm

     

    Tuesday, May 17, 2011 12:40 PM
  • Hello Alphabook,

    Well your Diagnostic Report does look better.

     

    While the report is still showing:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

     

    The below line is no longer showing and that is what I believe was the primary cause of the Non-Genuine error

    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\wat\watweb.dll

    Would you reboot and see if windows is still displaying a Non-Genuine error?

     

    Thank you,


    Darin MS
    Tuesday, May 17, 2011 7:03 PM
    Owner