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New CyberpowerPC system failing eligibility for Vista Bonus Pack offer

    Question

  • Hi, I bought a new PC in February from CyberpowerPC that they said qualified for the Vista Home Premium Bonus Pack Offer.  I have activated the Vista Program, but when I try to redeem the bonus offer, I get a failed Bonus Pack Eligibility message.  Below is my diagnostic report.  Thanks in advance for your help.

    Ross


    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-4QY3G-K4DRC-VK9J3
    Windows Product Key Hash: tshfOe9Q1VAgb0M1fWHwqNCyylE=
    Windows Product ID: 89583-OEM-7318943-67068
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {07BEE90C-5CAC-416B-9105-EBC9F4F34F61}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Standard 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Project Professional 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07BEE90C-5CAC-416B-9105-EBC9F4F34F61}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VK9J3</PKey><PID>89583-OEM-7318943-67068</PID><PIDType>3</PIDType><SID>S-1-5-21-2658973277-627235918-1002476325</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0202   </Version><SMBIOSVersion major="2" minor="5"/><Date>20081204000000.000000+000</Date></BIOS><HWID>23313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90530409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Standard 2003</Name><Ver>11</Ver><Val>B2E2A5A96CA8D00</Val><Hash>iYPUEqAQiNhrRBeSSsNAIXI058w=</Hash><Pid>72090-640-3891824-55770</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>52829B1558CA586</Val><Hash>zAgUbiqsz9XRMF/1ZYGBbNnSdno=</Hash><Pid>89409-707-1812475-65240</Pid><PidType>14</PidType></Product><Product GUID="{90120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>B3CBD11FF338586</Val><Hash>86k9mg8R9rxLt6VuSBB1RLacosQ=</Hash><Pid>89403-707-0771587-63229</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="53" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-189-467068-02-1033-6001.0000-0712009
    Installation ID: 234640670320783994718426136780859940052786958572497825
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VK9J3
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAonaOdSKjCoAIhQicKkju4vL0mogazexvrFbqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   120408  APIC1626
      FACP   120408  FACP1626
      HPET   120408  OEMHPET
      MCFG   120408  OEMMCFG
      OEMB   120408  OEMB1626
      OSFR   120408  OEMOSFR
      SSDT   DpgPmm  CpuPm

     

    Wednesday, April 15, 2009 1:32 PM

Answers

All replies

  • Dear Ross,
    Thank you for posting the output of the MGADiag tool. Please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860  and post the incident ID here. I will then get contact information from Support and contact you directly via e-mail to resolve this issue.

    Regards,
    Jenifer
    Wednesday, April 15, 2009 3:13 PM
  • Thank you Jenifer,

    Incident title:
    New CyberpowerPC system failing eligibility for Vista Bonus Pack offer
    Support request number:
    1099572206
    Wednesday, April 15, 2009 9:03 PM
  • Thank you Ross.

    I've sent an e-mail to Support. They usually reply within a couple days. As soon as they do I will send you an e-mail and reply to this thread letting you know I have done so.

    Jenifer
    Thursday, April 16, 2009 4:11 AM
  • Hi Ross,
    I have e-mailed you directly. Please let me know if you do not recieve my e-mail.

    Thank you,
    Jenifer
    Tuesday, April 21, 2009 8:05 PM
  • Hi Ross,
    Glad we were able to get this resolved!

    Best regards,
    Jenifer
    • Marked as answer by JeniferA Friday, April 24, 2009 3:32 PM
    Friday, April 24, 2009 3:32 PM