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Problem with "This copy of Windows 7 not valid" message, build 7601

    Question

  • This software was loaded into my computer at Staples store in November 2009 and was put into a new computer in early 2010 when my old computer broke under warranty. It's been fine until a couple months, ago, when I got a "copy not valid" message. I loaded some updates and it has worked fine until now, when I've received a "This copy of Windows 7 not valid; build 7601" message. When I push the Windows flag button, I don't see a Start symbol. What do I do to fix this?
    Tuesday, October 11, 2011 8:40 PM

Answers

  • The repairs did not provide a correct SLIC table for your OEM SLP copy of Windows to use.  Simply use the COA Product key printed on the label on your computer case (sometimes in the battery compartment of laptops) to reactivate.  Press WinKey+Pause/Break to bring up the System Properties page, scroll to the bottom, and use the Change Product Key link.  This is the emergency key provided by the manufacturer for this purpose.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 9:08 PM

All replies

  • "AldeneF" wrote in message news:3762bc1f-29d0-479e-98af-ab7987b2558f...
    This software was loaded into my computer at Staples store in November 2009 and was put into a new computer in early 2010 when my old computer broke under warranty. It's been fine until a couple months, ago, when I got a "copy not valid" message. I loaded some updates and it has worked fine until now, when I've received a "This copy of Windows 7 not valid; build 7601" message. When I push the Windows flag button, I don't see a Start symbol. What do I do to fix this?
     
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please
     
     
    If you can't access the desktop....
     
    If you do not have access to the Start Button:
    1) Login to Vista and click the option that brings up Internet Explorer.
    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
    3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
    4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
    5) Return to this thread
    6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 8:44 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {55A1E719-2CFA-4885-8B35-53EE057CEAAB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{55A1E719-2CFA-4885-8B35-53EE057CEAAB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1981777298-1428215415-3881680882</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SLIC-MPC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.20</Version><SMBIOSVersion major="2" minor="4"/><Date>20091013000000.000000+000</Date></BIOS><HWID>E3703407018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2CC010F7D73BF38</Val><Hash>NLrCCSA/AtbJo6s0KCpn0MQM0Qw=</Hash><Pid>81602-924-4799947-68241</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2682009
    Installation ID: 012453393452969002075705988534508940842176749164127031
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 10/11/2011 4:46:07 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:11:2011 15:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHuyc4PEjd6fwox4sfgC34fsPaIikbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm


    Thanks!
    Tuesday, October 11, 2011 8:46 PM
  • The repairs did not provide a correct SLIC table for your OEM SLP copy of Windows to use.  Simply use the COA Product key printed on the label on your computer case (sometimes in the battery compartment of laptops) to reactivate.  Press WinKey+Pause/Break to bring up the System Properties page, scroll to the bottom, and use the Change Product Key link.  This is the emergency key provided by the manufacturer for this purpose.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 9:08 PM
  • I can't pull up the system properties page using these instructions.
    Tuesday, October 11, 2011 9:22 PM
  • I'm also not sure I've got the COA code right, as the label is very worn.

     

    Tuesday, October 11, 2011 9:23 PM
  • "AldeneF" wrote in message news:a87a9ff0-9e8e-475f-9682-41be1c61795f...
    I can't pull up the system properties page using these instructions.
     
    Click on the Start button
    in the Search box, type
    System (do not hit the Enter key!)
    Under Control Panel in the search results,  ‘System’ will appear – click on that.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 9:48 PM
  • I can't pull up the system properties page using these instructions.

    Click the Start button, Right-click Computer then select Properties.  This will open the System Properties page. Scroll to the bottom, and use the Change Product Key link.

     

    Thank you,


    Darin MS
    Tuesday, October 11, 2011 9:52 PM
  • I've found a place where I can enter the product key, but part of the key is worn off. So far I have H7W8C-KXX7W-

     

    that I can read, and from there the computer won't accept what appears to be the code. Now what do I do?

    Tuesday, October 11, 2011 10:03 PM
  • "AldeneF" wrote in message news:4ccc9f92-d353-43a1-9eba-00aed7ae7c12...

    I've found a place where I can enter the product key, but part of the key is worn off. So far I have H7W8C-KXX7W-

     

    that I can read, and from there the computer won't accept what appears to be the code. Now what do I do?

    bear in mind that some characters are forbidden – I/1 O/0 and Z among them

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 10:10 PM

  • Some of them I had to guess at; the computer accepted all the characters, but when I pushed "next," I got a message saying it wasn't a valid key. I don't know what to do; I'm not the computer and Internet 16 hours a day, and Kaspersky keeps shutting off because of this glitch. Now what? Is there a way to find out what this key is supposed to be? I can't afford to cough up cash for another key, particularly when this isn't something I caused.

     

    Thanks!


    • Edited by AldeneF Tuesday, October 11, 2011 10:29 PM
    Tuesday, October 11, 2011 10:15 PM
  • NEVER print the full text of your product code.  You are publishing it on the internet and anybody can use it.  Edit your reply (use the Edit buttom at the bottom of your reply) and remove the product key.  You need to contact the Staples store where you had the repair done and proceed from there.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, October 11, 2011 10:26 PM
  • "AldeneF" wrote in message news:ad8d2df7-e82c-408a-81b9-005c6b748688...

    Some of them I had to guess at; the computer accepted all the characters, but when I pushed "next," I got a message saying it wasn't a valid key. I don't know what to do; I'm not the computer and Internet 16 hours a day, and Kaspersky keeps shutting off because of this glitch. Now what? Is there a way to find out what this key is supposed to be? I can't afford to cough up cash for another key, particularly when this isn't something I caused.

     

    Thanks!


     
     
     
    Kaspersky would NOT shut off because of your WGA problem!
    If indeed it is shutting off, then you have another problem altogether – probably some form of malware, or a file-corruption problem.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 10:44 PM