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streets and Trips 2013 0xC004D301 error

    Question

  • I purchased a copy of 2013 and receive The subject error even after downloading a trial version from MS. MS doesn't seem to know how to fix this or what it even means. I cannot return the disc and now MS wants more money to fix it (don't think they can). Why is this item on the market?
    Monday, August 06, 2012 4:16 PM

All replies

  • Hi Jfcann,

    The following 7 page long discussion may shed some light on the issue: http://www.laptopgpsworld.com/938-streets-trips-licensing-initialization-error-0xc004d301


    http://www.laptopgpsworld.com/

    Monday, August 06, 2012 9:08 PM
    Moderator
  • Here is what did work:
    1.) Call Microsoft Tech Support:  866-834-8317
    1.a.) Have your Product *Key* available.
    2.) Reference Error Code: 0cC004D301. That's zero-x-c-zero-zero-4-d-3-zero-one.
    3.) After a transfer or two, you should be connected to a Microsoft Support person (probably in India.)
    4.) MS Support will take control of your computer;
    5.) MS Support will install -- and run -- a reset tool.
    6.) While you are on the phone, you will see Streets and Trips 2013 activated -- and open on your screen.

    Here is what did not work (for me):
    1.) Uninstall Streets and Trips -- use any registry clean tool to clean registry -- reboot and try to reinstall. (Failed.)
    2.) Follow Microsoft KB 951632; did not work for me.
    3.) I did not use System Restore -- because I could not isolate the instant of failure -- and because I read other posts that claimed a system restore did not solve this problem.

    Hope this helps someone.
    David W. Johnson

    David W. Johnson

    Sunday, December 09, 2012 6:40 PM
  • David,

    Thanks for the input.  Your suggestion worked perfectly.  The only hard thing about this process was understanding the techs.  Once you get around that, it is a breeze

    Thanks again

    mpwltr

    Wednesday, December 26, 2012 9:48 PM