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Vista "Unable to download troubleshooters"

    Question

  • I'm having problems downloading the troubleshooter.

    Here is a copy of my MatSvc event log:

    - System

       
    - Provider
          [ Name] MatSvc
       
    - EventID 3
          [ Qualifiers] 49156
       
      Level 2
       
      Task 0
       
      Keywords 0x80000000000000
       
    - TimeCreated
          [ SystemTime] 2011-01-23T01:49:15.000Z
       
      EventRecordID 57555
       
      Channel Application
       
      Computer MLP-Laptop
       
      Security

    - EventData

        hr=0x80072EE2
        ISapCatalogService::GetFullSapCatalog
         

     Here is the warning log

    - System

       
    - Provider
          [ Name] MatSvc
       
    - EventID 12
          [ Qualifiers] 32772
       
      Level 3
       
      Task 0
       
      Keywords 0x80000000000000
       
    - TimeCreated
          [ SystemTime] 2011-01-23T01:48:44.000Z
       
      EventRecordID 57554
       
      Channel Application
       
      Computer MLP-Laptop
       
      Security

    - EventData

        hr=0x80072F94
        Keyword:GetUrlProxyInfo
    Sunday, January 23, 2011 2:19 AM

All replies

  • Dear Customer,

    Thanks for your interesting in "Microsoft Fix it Center Beta". Based on your description, It may be caused by the MatSve not starpup, could you please check weather you MatSve is startup.

    Please let me know if any questions about this issue.

    Monday, January 24, 2011 5:57 AM
  • I have Windows Xp service pack 3 and I have a same problem i get error" Unable to download troubleshooters, check your internet connection"

    while I have checked my connection and found it's working properly and also I have added exception to Firewall

     

     

    Tuesday, January 25, 2011 3:30 PM
  • i also getting same error - check ur internet connection, eventhough connection is ok
    Tuesday, January 25, 2011 4:20 PM
  • Dear Customer,

    The error may be caused by the MatSvc not started, please check the MatSvc to make sure the services is started. you can follow the below setup:

    1. Click Starp --> Run, input "services.msc" then click Ok.

    2. In the Services window, find the "Microsoft Automated Troubleshooteing Services", start it.

    3. If the access is denied. you can right click the "Microsoft Automated Troubleshooting Services", select Properties, under the Log On panel, click Browser, enter the Administrator account then click check names and finally click ok.

    Please let me know if any question about this issue.

    Thanks

    Sam

    Thursday, January 27, 2011 1:37 AM
  • Hi "microsoft moderator" Sam

    I have been a IT tech for 10 years and i know that these services shouldnt be running as "an Administrator account" what if u change ur password or delete that account.

    shouldnt these run as an inbuilt service level account, please specify which one.

    just goes to show you what level of tech u need to be a MS service engineer

    G

    Wednesday, February 09, 2011 8:48 PM
  • Hi

    I have same problem "unable to download troubleshooters, check your internet conection".  Clearly as i have read and posted this on the forum my internet connection works

    1 - MatSvc PID=2852 is runing

    2 - microsift icon Microsoft Mr Fix it Center is running as administrator

    Regards

    Ric howard  - PS i am using Visa Home Premium sp 2

     

    Saturday, February 12, 2011 12:43 AM
  • Hi Ric.RIP,

    Could you please check weather you use a proxy server, if not, set a proxy server that can connect to the internet, then try it again.

    Please let me know if any questions about this issue.

    Sam

     

    Monday, February 14, 2011 6:59 AM
  • I have the same problem as everyone else, "unable to download troubleshooters, check your internet conection".

    Perhaps Microsoft should try testing their products in the lab rather than on the public.

    Tuesday, February 15, 2011 3:51 AM