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Why does the WHS console show the same drive multiple times for one client computer?

    Question

  • WHS Console is manifesting an odd behavior in managing the configuration data for one of my three client machines. From time to time WHS will tell me that one of my computers has new hard drives (!) - and when I log in to the WHS Console to examine the backup configuration for that computer I see multiple "copies" of the two internal hard drives! So, for example, it will show five entries for the C: drive, four of them are marked "disconnected" and one is marked "internal."

    Which file contains this erroneous information and can I delete it or edit it so that it is correct?
    Tuesday, December 01, 2009 11:39 AM

Answers

  • The root of the matter is that the client computer that's acting this way believes that the drive is new. Usually you see this behavior when you use a tool such as Partition Magic or Acronis Disk Director to resize, move, etc. partitions on a disk drive. It may also happen if the drive in question is a removable drive.

    To get rid of the "disconnected" entries for the drive, try deleting the backups that contain them, then running the database cleanup wizard. There's nothing that you can edit to remove them.
    I'm not on the WHS team, I just post a lot. :)
    Tuesday, December 01, 2009 11:49 AM
    Moderator

All replies

  • The root of the matter is that the client computer that's acting this way believes that the drive is new. Usually you see this behavior when you use a tool such as Partition Magic or Acronis Disk Director to resize, move, etc. partitions on a disk drive. It may also happen if the drive in question is a removable drive.

    To get rid of the "disconnected" entries for the drive, try deleting the backups that contain them, then running the database cleanup wizard. There's nothing that you can edit to remove them.
    I'm not on the WHS team, I just post a lot. :)
    Tuesday, December 01, 2009 11:49 AM
    Moderator
  • Ken,

    I disconnected the offending computer from the network, deleted the backups, did a cleanup of the database and then reconnected the computer by reinstalling the WHS Connector software.

    I also uninstalled a program called Spotmau that can be used to manage partitions, create recovery points and several other handy utilities.

    But the same problem has cropped up. Last night's backup failed because, according to the WHS console, the drives could not be found. When I clicked the "Configure Backup" for the computer it now finds two copies of the C: drive and two copies of the D: drive. One copy of each (presumably the volume that was backed up successfully) is showng as being "disconnected."

    So how do I track this mess down? What in the world on this computer could be causing this problem? There is only one drive in this computer with two logical drives on it.

    Thursday, December 31, 2009 1:52 AM