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"This computer is not running genuine windows"

    Question

  • The last 2 days a window has been popping suddenly on my computer telling me that my Windows is not genuine. After researching in several forums I could gather
    that this problem has something to do with Update kb971033, which I installed. I know my copy of Windows 7 Ultimate is genuine: I bought it at Amazon.com.
    From what I understand the above mentioned update is geared toward confirm or ascertain that the software the computer  is running is authentic.("Windows Activation Technologies helps you confirm that the copy of Windows 7 that is running on your computer is genuine. Additionally, Windows Activation Technologies helps protect against the risks of counterfeit software. Windows Activation Technologies in Windows 7 consists of activation and validation components that contain anti-piracy features").
    My computer is current on updates, I know I have genuine Windows 7 installed, my Windows 7 software is activated with the key product number that appears on the inside of the case the dvds came in, so what's going on? Though the window with such message keeps popping on my screen I haven't noticed any problems with my normal usage of my computer so far. How can I get rid of this nuisance?

    After posting this request In the Windows 7 Performance Forum I was pointed toward this one. So here is my diagnostic report:


    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MQ283-XRJ66-QX2TX
    Windows Product Key Hash: sfpE/SPtmNT6KFVY32qF0r6RFJU=
    Windows Product ID: 00426-293-0204591-85586
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {4EF299C5-48B5-487F-ACD6-5068CF8E205D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4EF299C5-48B5-487F-ACD6-5068CF8E205D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QX2TX</PKey><PID>00426-293-0204591-85586</PID><PIDType>5</PIDType><SID>S-1-5-21-3142389778-2445841871-458925283</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091230000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 2:28:2010 13:55
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: PgAAAAIAAgABAAIAAwADAAAAAwABAAEAln02CKQcJA+SAEwfFOxa6+B5jmbgQdqu7KiKr4nYf+leP+JHRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM



    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Sunday, February 28, 2010 8:06 PM

Answers

  • Thanks for your reply and yes I tried the system restore option to no avail.

    I reinstalled Windows 7. Here is my diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MQ283-XRJ66-QX2TX
    Windows Product Key Hash: sfpE/SPtmNT6KFVY32qF0r6RFJU=
    Windows Product ID: 00426-293-0204591-85121
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {ECFEAAAE-F26B-4D34-849A-8087944720BB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\HERNANDO\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECFEAAAE-F26B-4D34-849A-8087944720BB}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QX2TX</PKey><PID>00426-293-0204591-85121</PID><PIDType>5</PIDType><SID>S-1-5-21-2116295076-3385147029-2312584361</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091230000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-293-020459-00-1033-7600.0000-0682010
    Installation ID: 000471243780837850131610804695555615629480375665644260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QX2TX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/9/2010 11:46:38 AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAIAAwACAAAAAwABAAEAln02CKQcJA+SAEwfFOxa6+B5jmbgQdqu7KiJ2H/pXj/iR0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM


    Please let me know if you see anything  wrong in it. Though I already noticed the " File mismatch..." section.
    So what gives?

                        Regards
                                                    Tech aficionado.









    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Tuesday, March 09, 2010 5:13 PM
  • I was told the file mismatch just means you have not isntalled the WAT update. No problem.

    Be careful what you install, one program (vistalizater) corrupts activation and validation. I am sure that some otheres may also.
    Tuesday, March 09, 2010 5:22 PM
  • Hello TechAficionado,

    I see no problems either.  

    However, to be sure, you could go to http://microsoft.com/genuine and click the Validate Windows button.

    Sorry it took a reinstall to finally fix your issue,
    Darin MS
    Tuesday, March 09, 2010 8:16 PM
    Owner

All replies

  • Hello TechAficionado,

      No, your issue is not releated to kb971033.  That update targets 70+Activation Hacks and makes Windows ignore them.  This would cause the Windows to go into an Unactivated/Non-Genuine state. 

      Your copy of Windows 7 is Genuine, so would not have an Activation Hack installed and even if you did, for some reason, have an activation hack installed, the update would make your Windows ignore it, but since you are already Activated using a Valid Retail product key, nothing would happen.

      Your particulare issue appears to be under the Licensing Data section of the Diagnostic Report.  The only data that is showing is this "C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered." error (normally there are several lines of data). 

      I have not seen this error before so I am unsure what it specifically means.  However, usually error showing in the Licensing Data section normally relate to the Software Protection service having been disabled by the user (thinking it wasn't a needed service) or Windows 7's Licensing Store being unreadable in some way.


      So first off, click the Start button and type: Service and hit enter. Look for the service Software Protection and then right-click it and select Propertioes. 

      Now, ensure that Startup Type is set to "Automatic (Delayed Start)" and if the Service Status is 'Stopped', click the "Start" button. Click ok.

      The effect should be immediate, but go ahead and reboot to be sure.

     If that doesn't resolve the issue, try the steps below that recreate force Windows to recreate (and repopulate the data in) it's Licensing Store.

    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection servive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    If that does not resolve the issue, I recommend creating a (no cost) support incident at http://support.microsoft.com/gp/contactwga for additional assistance.

      When your issue is resolved, (if you have time) would you come back and Tell us what finally fixed your issue.  This would help me help users with a similare issue, in the future.  (Mark the thread as Unanswered so it gets my attention)

    Thank you,
    Darin MS 
    Tuesday, March 02, 2010 7:40 PM
    Owner
  • Thanks for your detailed answer.

    However the warning window stopped popping up after I uninstalled kb971033. Furthermore by following the first part of your advice the service "Software Protection" appears
    activated in the mode you described -Automatic (Delayed Start)- I have never stopped it. My question now is: do I reinstall kb971033? Is it very important?
    If the answer is yes do I have to go ahead with the second step you recommended, using the CMD.exe?

                                                                            Regards, Techaficionado.

    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Wednesday, March 03, 2010 12:09 AM
  • Now I am really in trouble: I ran the commands  you recommended and everything turned upside down, mi Windows 7 Ultimate 64bit appears now "Invalid License". 
    Here is mi diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MQ283-XRJ66-QX2TX
    Windows Product Key Hash: sfpE/SPtmNT6KFVY32qF0r6RFJU=
    Windows Product ID: 00426-293-0204591-85586
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {4EF299C5-48B5-487F-ACD6-5068CF8E205D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4EF299C5-48B5-487F-ACD6-5068CF8E205D}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QX2TX</PKey><PID>00426-293-0204591-85586</PID><PIDType>5</PIDType><SID>S-1-5-21-3142389778-2445841871-458925283</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091230000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000800
    Event Time Stamp: 2:28:2010 13:55
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: PgAAAAIAAgABAAIAAwADAAAAAwABAAEAln02CKQcJA+SAEwfFOxa6+B5jmbgQdqu7KiKr4nYf+leP+JHRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM


    Please help me!

                                                                Regards.

                                                                                Techaficionado

    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Thursday, March 04, 2010 1:08 AM
  • C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered

    Well, I googled that exact line and this is the only result that showed up, not helpful. You have a retail license I assume and I am sure that as with Vista you recieve 2 tech support events, at this point I would suggest you get on the phone with them.

    You may just happen to be the victim of a bug in the new update.
    Saturday, March 06, 2010 4:57 PM
  • I have decided to reinstall Windows 7 Ultimate on my RAID0 set-up after backing up all my files.
    So I have a few questions:

    1)  Since my current Windows 7 is not recognized as "Genuine" for whatever reason, will it be recognized
         as such after I reinstalled and entered the same product key?

    2)  I can not understand how come some software geared towards hunting down illegal Windows software
         ended up causing trouble to the good guys. I was able to install Microsoft Office Beta, had my Windows 7
         been "not genuine" could I be able to do it without any glitches?

    3)  Finally how can I go about reinstalling Windows 7- on the same RAID0 array and with the same Product
         Key- successfully?  


                   Thanks in advance

                                                             Techaficionado.

    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Monday, March 08, 2010 5:49 PM
  • Most likely something corrupted key activation files, with the example under file scan data I think that is the most likely culprit. I know of one program allready that inadvertantly kills validation (vistalizator) and I am sure there will be others that crop up.

    As long as your key is legitimate (check how to tell http://www.microsoft.com/HowToTell/default.aspx) you should have absolutely no problem installing and activating.

    One last question though, have you tried system restore to a point suitably far back that it may catch the problem?
    Monday, March 08, 2010 8:00 PM
  • Thanks for your reply and yes I tried the system restore option to no avail.

    I reinstalled Windows 7. Here is my diagnostic report:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MQ283-XRJ66-QX2TX
    Windows Product Key Hash: sfpE/SPtmNT6KFVY32qF0r6RFJU=
    Windows Product ID: 00426-293-0204591-85121
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {ECFEAAAE-F26B-4D34-849A-8087944720BB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\HERNANDO\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ECFEAAAE-F26B-4D34-849A-8087944720BB}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QX2TX</PKey><PID>00426-293-0204591-85121</PID><PIDType>5</PIDType><SID>S-1-5-21-2116295076-3385147029-2312584361</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>  P10 </Version><SMBIOSVersion major="2" minor="4"/><Date>20091230000000.000000+000</Date></BIOS><HWID>28B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-293-020459-00-1033-7600.0000-0682010
    Installation ID: 000471243780837850131610804695555615629480375665644260
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QX2TX
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 3/9/2010 11:46:38 AM

    Windows Activation Technologies-->
    HrOffline: N/A
    HrOnline: N/A
    HealthStatus: N/A
    Event Time Stamp: N/A
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: PAAAAAIAAgABAAIAAwACAAAAAwABAAEAln02CKQcJA+SAEwfFOxa6+B5jmbgQdqu7KiJ2H/pXj/iR0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      WDRT            Nvidia        NVDAACPI
      OEMN            NVIDIA        NTUNEOEM


    Please let me know if you see anything  wrong in it. Though I already noticed the " File mismatch..." section.
    So what gives?

                        Regards
                                                    Tech aficionado.









    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Tuesday, March 09, 2010 5:13 PM
  • I was told the file mismatch just means you have not isntalled the WAT update. No problem.

    Be careful what you install, one program (vistalizater) corrupts activation and validation. I am sure that some otheres may also.
    Tuesday, March 09, 2010 5:22 PM
  • Hello TechAficionado,

    I see no problems either.  

    However, to be sure, you could go to http://microsoft.com/genuine and click the Validate Windows button.

    Sorry it took a reinstall to finally fix your issue,
    Darin MS
    Tuesday, March 09, 2010 8:16 PM
    Owner
  • Thanks to both Carl_OH and Darin Smith. I ran the validation to a successful result.

                                              Regards
                                                                    Techaficionado.
    My pc custom build: Intel E8500 Wolfdale 3.16GHz, nForce 780i SLI(132-ck-nf78), 2 Western Digital Caviar SE16 500GB each on RAID 0 Set up NVIDIA GeForce8800 GT, C-Media Oxigen HD Audio Device, Windows 7 Ultimate 64bit
    Tuesday, March 09, 2010 9:40 PM
  • Hi Darin

    my name is ofer
    I need your help and did not know how to contact you directly


    I need to upgrade a lot of computers with OEM XP purchased from Dell 2 years ago
    need to build an Image of the new win 7 oem os and install all the XP computers with out activation manualy
    what is the proper way and off course legal

    thanks

    fsliat@walla.com
    Wednesday, March 10, 2010 10:43 AM
  • Hi Darin,  I had the same problem and used your advice.  Problem Solved!  Thanks so much.
    Thursday, March 24, 2011 8:32 PM
  • FYI:  I started having the same problem with my genuine Windows 7 (apparently after some software update but not clear which).  I followed Darin's instructions from Tuesday March 02, 2010 at 7:40 PM and that seems to have solved my problem.

    Thanks,

    Erles

    Saturday, July 09, 2011 1:31 PM
  • FYI:  I started having the same problem with my genuine Windows 7 (apparently after some software update but not clear which).  I followed Darin's instructions from Tuesday March 02, 2010 at 7:40 PM and that seems to have solved my problem.

    Thanks,

    Erles

     
    It's worth posting an MGADiag report in a new thread so that we can check everything is now OK.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     - IN YOUR OWN THREAD, please

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 09, 2011 3:05 PM
    Moderator