none
remove genuine

    Question

  • Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23715
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {43F9DF5E-8765-472E-A67C-270A4CFCBD0D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{43F9DF5E-8765-472E-A67C-270A4CFCBD0D}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23715</PID><PIDType>1</PIDType><SID>S-1-5-21-796845957-1425521274-1417001333</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1501 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.6.3    </Version><SMBIOSVersion major="2" minor="4"/><Date>20071207000000.000000+000</Date></BIOS><HWID>1A4237E70184206C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65229</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E832:Dell Inc|1075C:Dell Inc|1075C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, September 15, 2009 3:50 AM

Answers

  • Hello davdavid,

    The title of your post should be "Remove NonGenuine" because that's what you need to do on your Dell Inspiron 1501 computer to make it all Genuine again:-)

    Right now, your Dell computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    A geographically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.  If you search this forum using the search terms "geographically blocked 3R89F-D2KXW-VPK3J" you'll see there are many people who have been victimized by this same situation.

    Also note that the installed license for XP Pro is a Volume License.  As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    The next step in the process is to look on the computer, or with the materials you received with the computer, or with your retail purchase of Windows, to see if you have a Certificate of Authenticty (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or some other version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect it to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on your CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    If there is a CoA, that means the computer is still licensed to run the version and edition of Windows described on the CoA.

    If the CoA says that it is for XP Professional, the first thing to try is running the Product Key Updater utility:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for any version or edition of Windows other than XP Professional, then your only available solution is to backup and offload your data, then use the Recovery Solution provided by Dell with the computer to put back the original factory installation of Windows (as described on the CoA) that came with the computer.  The recovery solution may be one or more Recovery discs and/or Operating System (OS) Reinstallation discs, a hidden recovery partition, or both.  If you have to run the recovery, please visit the model-specific support page at support.dell.com to learn more about how to do that procedure.

    If you do not have the Dell OS Reinstallation discs, follow this link to learn how to get them from Dell:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    The same basic problem applies to your installation of Office.  Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    The installation of Office Enterprise 2007 is a Volume Licensing edition as well, and the same restriction applies to it:  it should not be sold to individual consumers, and its use is not legal without an accompanying active and valid Volume Licensing agreement with Microsoft.  The company or organization that was the legal and rightful user of the VLK used to install this installation of Office reported it to Microsoft as lost, stolen, or otherwise compromised, or the Agreement allowing the use of this VLK may have expired, so it was blocked from further use by Microsoft.

    If you purchased this copy of Office 2007 Enterprise thinking it was a legitimate retail license, you were sold counterfeit software.  If possible, contact the seller to return the software for a full refund.  You can also review the FAQ http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC to learn about the Office Genuine Offer and to see if you qualify for a discounted or a complimentary copy of Office.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 15, 2009 1:54 PM