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One Care Restore Tool - Unable to Restore From External Drive

    Question

  • Earlier this year, I lost both my PC Drive and Backup Drive.  Finally able to find someone able to recover my back up data (backed up via OneCare) and saved to external drive.  I am attempting to run a recover routine using the OneCare Recovery Tool but the tool does not appear to allow recovery from the external drive.  I have confirmed that the OneCare backups are on the drive and have tried suggested solutions to similar questions with no success.  

    This information is important - Are there any suggestions in successfully restoring using the Restore Tool from a external drive. 

    Thank You.

     

    Thursday, November 18, 2010 5:17 AM

Answers

  • You may be able to get help with this from OneCare Support. How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    The problem is that the backup is not in the original location as when it was created, so that confuses the restore tool.

    Optionally, you can manually restore data from the backup.

    Using WinZip or another 3rd party zip/compression tool, you can open the individual backup files made by OneCare and extract their contents. Files that were split into multiple zip files due to size need to be rejoined. After extracting the parts, rename them to have an extension of .000, .001, .002, etc for each group that make up a single larger file. Then use the tool below to rejoin the parts:

    File rejoin utility - http://www.freebyte.com/hjsplit/

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 18, 2010 12:27 PM

All replies

  • You may be able to get help with this from OneCare Support. How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    The problem is that the backup is not in the original location as when it was created, so that confuses the restore tool.

    Optionally, you can manually restore data from the backup.

    Using WinZip or another 3rd party zip/compression tool, you can open the individual backup files made by OneCare and extract their contents. Files that were split into multiple zip files due to size need to be rejoined. After extracting the parts, rename them to have an extension of .000, .001, .002, etc for each group that make up a single larger file. Then use the tool below to rejoin the parts:

    File rejoin utility - http://www.freebyte.com/hjsplit/

     

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 18, 2010 12:27 PM
  • Steve,

    Thanks for your help.  Before trying the manual solution, I copied the backed up files to a different external drive and the restore tool now recognizes the drive and is able to locate the back up file.  I am able to run the restore tool which proceeds through the file estimation process but when I initiate the final "restore all files" it comes back with an error message "Restore cannot contiue because external drive is no longer available. It might have been disconnected."  Is there a solution to this particular problem?  I view the manual unzip and repair process as last resort as I am not confident I will end up with complete files and move then to the appropriate folders on my C: drive (over 10,000 files). 

    Let me know if you have any thoughts.

    THanks again.   Mark

     

    Monday, November 22, 2010 2:09 AM
  • As I said before, moving backups is tricky. I didn't ask, and you didn't mention, but if the backup is a Centralized backup that was connected to a hub PC originally, it gets even trickier.

    Give Support a try if you prefer to avoid the manual extraction process - which I agree will be tedious and is a last resort. The one thing about the manual process, though, is that you still have the .zip files if you find that you forgot a file or if you didn't combine parts of a file.

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 22, 2010 11:56 AM