none
"Update installation failed: Error information - 0xC8000247"

    Question

  • I got today a message in a popup window saying that my system is not genuine (I am using it for about two years, had never such problem before).

    According to the displayed information I tried to run a recommended tool (WindowsActivationUpdate.exe) but it crashed with the mesage: "Update installation failed: Error information - 0xC8000247". Unfortunately I cannot run updates (normally they are applied automatically on my system).

    What can I do to make updates again running?

    My system: Windows 7 (64 bit), prof., SP1.

    I know that people with similar problem are asked for the results of MGADiag.exe, I copied them below (without the product key).

    Some files are marked as tampered - how can I restore them to the original state? I saw other people on this forum having problems with exactly these files - maybe the tool checking for system genuity has a bug? (I do not mean that it crashes but another possible bug causing false alerts).

    Best regards

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: <removed>
    Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
    Windows Product ID: 00371-840-9440684-85215
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A313C53B-7BFE-489F-B3F3-774BAFA4B25F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A313C53B-7BFE-489F-B3F3-774BAFA4B25F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VVPPK</PKey><PID>00371-840-9440684-85215</PID><PIDType>5</PIDType><SID>S-1-5-21-385774433-2294140276-1595593965</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS><HWID>0F8B3E07018400F8</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-840-944068-00-1033-7600.0000-3212009
    Installation ID: 009976072954806274472010365535727624623236034510091491
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VVPPK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2012-05-23 01:11:10

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:22:2012 21:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: OAAAAAIAAAABAAEAAwABAAAABQABAAEAln3c6XYuFT9CkrAK7uKsKXf2mANK5gRkBDdyir5BTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC A_M_I_ OEMAPIC 
      FACP A_M_I_ OEMFACP 
      HPET A_M_I_ OEMHPET 
      MCFG A_M_I_ OEMMCFG 
      OEMB A_M_I_ AMI_OEM 
      OSFR A_M_I_ OEMOSFR 
      SSDT DpgPmm CpuPm


    janusz

    Tuesday, May 22, 2012 11:52 PM

Answers

  • "janusz2" wrote in message news:4f22a5fd-55c8-4159-9185-72cdb8cf3580...

    I got today a message in a popup window saying that my system is not genuine (I am using it for about two years, had never such problem before).

    According to the displayed information I tried to run a recommended tool (WindowsActivationUpdate.exe) but it crashed with the mesage: "Update installation failed: Error information - 0xC8000247". Unfortunately I cannot run updates (normally they are applied automatically on my system).

    What can I do to make updates again running?

    My system: Windows 7 (64 bit), prof., SP1.

    I know that people with similar problem are asked for the results of MGADiag.exe, I copied them below (without the product key).

    Some files are marked as tampered - how can I restore them to the original state? I saw other people on this forum having problems with exactly these files - maybe the tool checking for system genuity has a bug? (I do not mean that it crashes but another possible bug causing false alerts).

    Best regards

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: <removed>
    Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
    Windows Product ID: 00371-840-9440684-85215
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: VVPPK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2012-05-23 01:11:10

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:22:2012 21:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys





    janusz

    The problem lies with the file integrity.
    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
     
    Installing the Intel Rapid Storage Drivers
     
    Once complete, please reboot twice, then post another MGADiag report.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MSOwner Wednesday, May 23, 2012 8:03 PM
    • Marked as answer by janusz2 Thursday, May 24, 2012 4:22 PM
    Wednesday, May 23, 2012 8:44 AM
  • The report looks good, now.

    Try this to reset WU the way it should be

    1) Open Windows Updates

    2) Click on 'Change settings'

    3) pick  'Never Check for updates' from the list and then click OK.

    4) Close Windows Updates

    5) reboot

    6) Open Windows Updates

    7) Click on 'Change Settings'

    8) pick  'Install updates automatically' from the list and then click OK

    Now check for updates.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, May 23, 2012 2:39 PM
  • To make compteley sure that things are stable, since you've uninstalled both Norton and McAfee programs, you should also run the dedicated removal tools as well.

    Norton Removal Tool
    McAfee MCPR
    reboot immediately after each uninstall (whether it asks for it or not)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by janusz2 Thursday, May 24, 2012 4:23 PM
    Thursday, May 24, 2012 6:42 AM

All replies

  • We need the partial product key as shown in the MGA Report.

    Carey Frisch

    Wednesday, May 23, 2012 1:51 AM
  • It is:

    Windows Product Key: *****-*****-2QBYX-XFJY7-VVPPK


    janusz

    Wednesday, May 23, 2012 8:23 AM
  • "janusz2" wrote in message news:4f22a5fd-55c8-4159-9185-72cdb8cf3580...

    I got today a message in a popup window saying that my system is not genuine (I am using it for about two years, had never such problem before).

    According to the displayed information I tried to run a recommended tool (WindowsActivationUpdate.exe) but it crashed with the mesage: "Update installation failed: Error information - 0xC8000247". Unfortunately I cannot run updates (normally they are applied automatically on my system).

    What can I do to make updates again running?

    My system: Windows 7 (64 bit), prof., SP1.

    I know that people with similar problem are asked for the results of MGADiag.exe, I copied them below (without the product key).

    Some files are marked as tampered - how can I restore them to the original state? I saw other people on this forum having problems with exactly these files - maybe the tool checking for system genuity has a bug? (I do not mean that it crashes but another possible bug causing false alerts).

    Best regards

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: <removed>
    Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
    Windows Product ID: 00371-840-9440684-85215
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100


    Other data-->
    SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: VVPPK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2012-05-23 01:11:10

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 5:22:2012 21:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys





    janusz

    The problem lies with the file integrity.
    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
     
    Installing the Intel Rapid Storage Drivers
     
    Once complete, please reboot twice, then post another MGADiag report.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MSOwner Wednesday, May 23, 2012 8:03 PM
    • Marked as answer by janusz2 Thursday, May 24, 2012 4:22 PM
    Wednesday, May 23, 2012 8:44 AM
  • Thank you vary much for quick responses!

    I've installed the driver and rebooted twice. Below is the new report. There is now no information about tampered files now but after reboots again the window about "not genuine Windows" popped out. This time the WindowsActivationUpdate.exe tool went smoothly. Then I tried to start Windows Update. For some reasons it did not start (Windows Update window appeared but it has only border and menu - no contents, just empty white area. The window was not responsive). I closed it through task manager and tried to start again. This time a window with message "The remote procedure call failed and did not execute". Went to services window and checked the Windows Update service - it was marked as running. I've restarted it. Now the Windows Update Window appeared but when I was trying to update I got "Windows Update cannot currently check for updates. because the service is not running. You may need to restart your computer". But the service is running (Task manager reports wuauserv as running)! Event Viewer in setup category has: 

      Windows update  could not be installed because of error 2359302 "" (Command line: ""C:\Windows\system32\WUSA.exe" "C:\Users\janusz\AppData\Local\Temp\\{03d56d60-7630-4c95-a4be-a56559eff182}.msu" /quiet /norestart")

    (there are five such entries, starting from yesterday's evening.)

    I removed the files from the temp directory, again restarted the update service - no progress (cannot do windows updates).

    So, I've returned to the starting point - that is the same information I got at the beginning. 

    I rebooted again, but Windows Update again refuse to get updates ("Windows Update cannot currently check for updates. because the service is not running. You may need to restart your computer")

    What can I do now?

    Best regards

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-2QBYX-XFJY7-VVPPK
    Windows Product Key Hash: cB0DLGHesPCTcT9enxACJg8K8LE=
    Windows Product ID: 00371-840-9440684-85215
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A313C53B-7BFE-489F-B3F3-774BAFA4B25F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D72E852C-F59A-432F-BBC1-4AA9BA76A92F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VVPPK</PKey><PID>00371-840-9440684-85215</PID><PIDType>5</PIDType><SID>S-1-5-21-385774433-2294140276-1595593965</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5Q DELUXE</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2301   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090710000000.000000+000</Date></BIOS><HWID>0F8B3E07018400F8</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central European Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-840-944068-00-1033-7600.0000-3212009
    Installation ID: 003955779761796051966240055216431015346175148292220925
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VVPPK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 2012-05-23 13:25:25

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:22:2012 21:10
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIAAAABAAEAAwABAAAABQABAAEAln3c6XYuFT+GMrAK7uKsKXf2mANK5gRkBDdyir5BTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC A_M_I_ OEMAPIC 
      FACP A_M_I_ OEMFACP 
      HPET A_M_I_ OEMHPET 
      MCFG A_M_I_ OEMMCFG 
      OEMB A_M_I_ AMI_OEM 
      OSFR A_M_I_ OEMOSFR 
      SSDT DpgPmm CpuPm


    janusz

    Wednesday, May 23, 2012 2:11 PM
  • The report looks good, now.

    Try this to reset WU the way it should be

    1) Open Windows Updates

    2) Click on 'Change settings'

    3) pick  'Never Check for updates' from the list and then click OK.

    4) Close Windows Updates

    5) reboot

    6) Open Windows Updates

    7) Click on 'Change Settings'

    8) pick  'Install updates automatically' from the list and then click OK

    Now check for updates.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, May 23, 2012 2:39 PM
  • Thank you very, very much for your instant help! I can install updates again!

    I did what you wrote above. Additionally I've found in event viewer an error "The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.", which I've googled and found the following hints

    http://answers.microsoft.com/en-us/windows/forum/windows_other-windows_update/the-cryptographic-services-service-failed-to-start/34421d55-4eaa-47fe-a7d9-d288f0276ef8

    According to them I've also removed Norton and McAfee applications (I do not know if this was necessary or not). After reboot Windows Update started working!

    Thank you once again!


    janusz

    Wednesday, May 23, 2012 9:51 PM
  • Hi Janusz,

    I just want to confirm, are the Non-Genuine messages gone as well?

    Thank you,


    Darin MS



    Wednesday, May 23, 2012 11:02 PM
  • Yes!

    I mean: I cannot be completely sure in that sense that this window was just popping out unexpectedly on the screen, so I cannot say for sure that it will not happen suddenly again. But I am working on my computer all the time, and there were no more such messages for several hours. Therefore I am pretty sure that the problem was solved. And the updates are working again, which is crucial for me! If you know a way for checking if the "non-genuine problem" has gone for sure then just let me know, I'll be happy to do the needed check.

    Best regards


    janusz

    Thursday, May 24, 2012 12:19 AM
  • To make compteley sure that things are stable, since you've uninstalled both Norton and McAfee programs, you should also run the dedicated removal tools as well.

    Norton Removal Tool
    McAfee MCPR
    reboot immediately after each uninstall (whether it asks for it or not)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    • Marked as answer by janusz2 Thursday, May 24, 2012 4:23 PM
    Thursday, May 24, 2012 6:42 AM
  • Thank you for information, I will do it. (In fact I've already run the first removal tool yesterday.)

    Best regards


    janusz

    Thursday, May 24, 2012 4:17 PM
  • I have exactly the same problem. Moreover, I cannot install any updates, and switching off Windows Update, then restart the computer, then switching on was not helpful.

    I  installed windows from an image copy of my system, which in turn was installed from a Windows CD from MSDNAA. Shall I understand that MSDNAA software cannot be genuine since the same copy is used by many users?

    I tried to install the system directly from the CD, but the installation failed: it was impossible to install any drivers for the video card (ATI radeon 5730), even the newest drivers from ATI were rejected by Microsoft as being fake (not digitally signed). I tried to install Intel Rapid Storage Drivers, as pointed above, but the diagnostic tool found on the intel site found that all the drivers are up to date except the video card (which works perfectly, although is a fake driver according to Microsoft), and the driver from the wireless card (again, fake/malware driver according to Microsoft)

    I am quite pissed off, a Linux CD works perfectly, detects everything, has no driver issues, and I might just well wipe out the whole harddrive. I can't spend days struggling with buggy Microsoft software.

    Antivirus used: Avira Free Antivirus. I tried first Microsoft Security Essentials, but, of course, it failed to install (can't remember the error code, but it doesn't matter anymore, I will never go back to MSE).

    This is what mgad.exe can say:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-*****-*****-88369
    Windows Product Key Hash: XPr1IVcXp3Bo8Roe7qnE24gasxw=
    Windows Product ID: 55041-090-1331166-86737
    Windows Product ID Type: 6
    Windows License Type: Volume MAK
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {92AD07D6-C98E-4F77-8B3F-288932B8C1A1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{92AD07D6-C98E-4F77-8B3F-288932B8C1A1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-090-1331166-86737</PID><PIDType>6</PIDType><SID>S-1-5-21-1980233136-2704357426-2211932193</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>N61Jq</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>N61Jq.208</Version><SMBIOSVersion major="2" minor="6"/><Date>20100330000000.000000+000</Date></BIOS><HWID>67423C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57587</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
    Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 55041-00172-090-133116-03-1033-7600.0000-3162011
    Installation ID: 017896035431058555356020457690025371919433439972183080
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 88369
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/26/2012 7:12:23 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 9:26:2012 06:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: NAAAAAIAAQABAAEAAAADAAAAAwABAAEA6GGethJpdxb6Qni4YLZiPWaevX7Oqo6Akvp2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            _ASUS_        Notebook
      FACP            _ASUS_        Notebook
      DBGP            _ASUS_        Notebook
      HPET            _ASUS_        Notebook
      MCFG            _ASUS_        Notebook
      ECDT            _ASUS_        Notebook
      SLIC            _ASUS_        Notebook
      SSDT            PmRef        CpuPm
      DMAR            INTEL         CP_FIELD


    • Edited by costelus Wednesday, September 26, 2012 1:27 PM
    Wednesday, September 26, 2012 1:20 PM
  • Costelus

    Please start a NEW question/thread of your own - it's too confusing for everyone to ry and deal with two problems in one thread.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Wednesday, September 26, 2012 1:42 PM
  • As per the advice of Noel, I posted my problem in this thread:

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/98edd6de-5799-48e6-adda-12b7164d8c67

    I don't know if I should edit my post above. Thanks.

    Wednesday, September 26, 2012 1:58 PM