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My Product Key is does NOT WORK!

    Question

  • When I purchased my laptop a couple of years ago it came with a Microsoft Office product key on the bottom of the computer. I typed it in and it told me that the key was incorrect and to retype it. I made sure I was typing the keys correctly and I was. Anyways I gave up on that and something had happend to that laptop so I had to buy a new one. My new laptop also came with a product key and  I have been typing in the product key and getting the same message AGAIN. I am beggining to get verry frustrated with this program. Do they just give out fake product keys to screw with people ? PLEASE HELP!!

    Wednesday, April 21, 2010 9:53 PM

Answers

  • Hello -Adams-,

      Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (Full Version) for Microsoft Office.

      The product key affixed to your computer is for Microsoft Windows (the operating system) and not for Microsoft Office.  If a Full version of Office was specificly to be included in the Laptop, the Product Key would be printed in the documentation included with the computer.

      If you are sure your Laptop was supposed to come with a Full Version of Office and are still unable to find the Product key, please contact the Manufacturer of the computer or the  Retailer that sold the computer.

     

    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

    Thank you,


    Darin MS
    Wednesday, April 21, 2010 11:38 PM
    Owner

All replies

  • Hello -Adams-,

      Computer manufacturers often install a trial version of Microsoft Office.  If you are getting a prompt to type in a Product Key when opening a Microsoft Office program, it is likely the trial period is over and you'll need to purchase a license (Full Version) for Microsoft Office.

      The product key affixed to your computer is for Microsoft Windows (the operating system) and not for Microsoft Office.  If a Full version of Office was specificly to be included in the Laptop, the Product Key would be printed in the documentation included with the computer.

      If you are sure your Laptop was supposed to come with a Full Version of Office and are still unable to find the Product key, please contact the Manufacturer of the computer or the  Retailer that sold the computer.

     

    Please review the following for additional information:

    How to determine whether you have a trial edition of a 2007 Office suite or program installed: http://support.microsoft.com/kb/927920/en-us

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:  http://support.microsoft.com/kb/927756/en-us

    How to buy the 2007 Microsoft Office suites: http://office.microsoft.com/en-us/suites/FX101678741033.aspx?ofcresset=1

    How to Buy Office Home and Student 2007 Edition: http://office.microsoft.com/en-us/suites/FX101674081033.aspx

    Thank you,


    Darin MS
    Wednesday, April 21, 2010 11:38 PM
    Owner
  • Thank you Darin Smith MS, this was verry helpfull! (:

    Saturday, April 24, 2010 12:21 AM